--- description: Review of Alana Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Alana | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Alana](/software/257244/alana-ai) # Alana Canonical: https://www.softwareadvice.co.nz/software/257244/alana-ai Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/257244/alana-ai?page=2) > Alana is an AI chatbot that provides features such as marketing, customer service, and sales support. It is focused on helping users enhance the connection between their customers and their brands. The AI chatbot can interact with thousands of customers in a human-like, efficient manner, without appearing repetitive or robotic. Alana can respond to customer needs and expectations instantly, offering quick and efficient solutions to concerns and questions. Moreover, it is continually adapting and learning customer preferences, helping make sure that every interaction is unique. > > Verdict: Rated **4.8/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 25 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Alana AI ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, English, European Portuguese, Spanish - **Available Countries**: Argentina, Brazil, Colombia, Mexico, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Automated Responses - CRM - Chat Transcript - Chat/Messaging - Chatbot - Communication Management - Customer Experience Management - Email Management - Live Chat - Multi-Channel Communication - Natural Language Processing - Natural Language Search - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Surveys & Feedback ## Integrations (7 total) - Gmail - Instagram - Microsoft Outlook - Movidesk - Slack - Twitter/X - YouTube ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) ## Related Categories - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) ## Alternatives 1. [Fathom](https://www.softwareadvice.co.nz/software/423207/fathom) — 5.0/5 (808 reviews) 2. [UChat](https://www.softwareadvice.co.nz/software/335425/uchat) — 4.9/5 (73 reviews) 3. [Denser AI](https://www.softwareadvice.co.nz/software/442914/denser-ai) — 5.0/5 (31 reviews) 4. [Botsonic](https://www.softwareadvice.co.nz/software/436579/botsonic) — 4.8/5 (80 reviews) 5. [Mindset AI](https://www.softwareadvice.co.nz/software/525825/Mindset-AI) — 4.9/5 (15 reviews) ## Reviews ### "Great AI platform" — 4.0/5 > **Thiago** | *7 October 2023* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: I have been utilizing AI platforms for a while now, but none of them have left me as impressed as ALANA AI. This incredible platform has greatly transformed the way I work, giving assistance to me to complete my tasks and helping to save an incredible amount of time.The reason why I use ALANA AI is because of its Versatile capabilities, Exceptional accuracy, User-friendly interface, etc. > > **Cons**: Since I have been using ALANA AI, I cannot say I dislike the platform as it has been of great functionality for me. ----- ### "Avaliacao de instalacao do produto" — 5.0/5 > **Artur Augusto** | *25 April 2023* | Program Development | Recommendation rating: 9.0/10 > > **Pros**: Setup de instalacao super facil, pode ser seguido por uma pessoa nao especializada. Alguns pontos chaves precisaram da visao tecnica mas a grande maioria foi bem simples de seguir > > **Cons**: O suporte tecnico ao cliente em alguns momentos se atrapalhou ou demorou na resposta, acredito q a expansao da Alana com o tempo ira melhorar. O suporte apesar disso é muito bom e resolve 80% de tudo > > Muito positiva, superior a experiencia com outros fornecedores. ----- ### "Alana como empresa inovativa" — 5.0/5 > **Dayane** | *25 April 2023* | Program Development | Recommendation rating: 9.0/10 > > **Pros**: Permite um acesso mais detalhado das metricas e dados de usuarios, sua IA é superior a de concorrentes sem deixar de ser simples > > **Cons**: Poderia ter integracao com o watsapp, fora isso nada mais a declarar > > Foi muito boa e positiva, sua facilidade de instalacao a torna imcomparavel com os concorrentes. ----- ### "Excelente desempeño" — 5.0/5 > **Verified Reviewer** | *27 September 2023* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: Es muy fácil de usar, interactiva e informativa para cualquier persona. > > **Cons**: Quizá que debería tener otros lenguajes, pero nada más. Muy bien echo. > > Muy buena, estoy satisfecho con la experiencia que brindan ----- ### "Requinte na medida exata\!" — 4.0/5 > **Brunna** | *23 March 2023* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: Tenho um negócio de pequeno porte e precisava de ajuda com o atendimento online para aumentar minha receita e possibilitar o crescimento do empreendimento. Minha margem para investimento é pequena, então a equipe da Alana foi muito solicita na negociação e me ofereceu uma proposta na medida exta: um serviço simples, com pouca sofisticação (respostas em chats de redes sociais) por um valor que cabia no orçamento. Administro tudo sozinha, sem equipe de TI ou administrativo, e achei a plataforma intuitiva e objetiva, consigo fazer tudo sozinha e a Alana me ajuda exatamente com o que eu precisava: responde com precisão possíveis clientes e isso aumentou minhas vendas. > > **Cons**: Como o negócio ainda é pequeno, dependo de outras fontes de renda e ajudaria muito se Alana tivesse um app para celular. Dessa forma, eu poderia gerenciar suas atividades remotamente. > > Alana filtra as mensagens que as páginas nas redes sociais recebem e responde as perguntas que aparecem com maior frequência, como forma de pagamento, horário de atendimento, entrega etc. Assim, clientes em potencial conseguem identificar rapidamente se os produtos e condições correspondem às suas expectativas e eu consigo entrar na conversa apenas para negociar valores e fechar as vendas. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/257244/alana-ai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/257244/alana-ai) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data