--- description: Review of Commence Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Commence | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Higher Education CRM Software](/directory/3231/higher-education/software) > [Commence](/software/2549/commence) # Commence Canonical: https://www.softwareadvice.co.nz/software/2549/commence Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/2549/commence?page=2) > Commence CRM is a cloud-based customer relationship management(CRM) solution that caters to small and mid-size businesses and helps them to manage communication with existing and potential customers. The solution includes various modules and features which include marketing automation, lead management, help desk functionality, a customer portal, reporting and project management. The dashboard presents real-time information, showing emails, tasks to complete, service tickets, alerts and new leads. The custom dashboard allows users to see up-to-date sales activity and respond to emails. Marketing automation features offer pre-built templates to launch targeted campaigns with a customizable budget, and the ability to analyze the response rate and revenue of campaigns. Additionally, Commence CRM manages the sales cycle, schedules appointments and to-dos, records interactions with customers and generates forecasts and performance reporting. Commence CRM is available on a monthly subscription basis that includes support via phone, email and through an online knowledge base. > > Verdict: Rated **4.9/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 44 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Commence - **Location**: Eatontown, US - **Founded**: 1988 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starting at $19.00/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French - **Available Countries**: Canada, United Kingdom, United States ## Features - API - CRM - Calendar/Reminder System - Campaign Management - Channel Management - Contact Database - Contact Management - Contract/License Management - Customer Database - Dashboard - Data Import/Export - Document Storage - Email Management - Email Marketing - Field Sales Management - For Insurance Industry - Forecasting - Interaction Tracking - Internal Chat Integration - Lead Generation ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Higher Education CRM Software](https://www.softwareadvice.co.nz/directory/3231/higher-education/software) ## Related Categories - [Higher Education CRM Software](https://www.softwareadvice.co.nz/directory/3231/higher-education/software) - [iPad CRM Software](https://www.softwareadvice.co.nz/directory/433/ipad/software) - [CRM Software for Hotels](https://www.softwareadvice.co.nz/directory/339/hospitality-hotel-resort-crm/software) - [Contact Management Software](https://www.softwareadvice.co.nz/directory/434/contact-management/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software) ## Alternatives 1. 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Since a hotel could change brands and owners throughout it's life cycle, the need for a many to many relationship capability was critical. Commence's architecture makes this effortless. The inherent flexibility is absolutely amazing. Still use it to this day to maintain relationships with thousands of business's in Outdoor Hospitality. Thank you\!\! > > **Cons**: For what I use it for, I really don't have any negatives. Anytime I need to track a new area of our industry it is easy enough to add and link a new database and build a new relationship. > > Overall... haven't found anything to compare to allow me to continuously (over 30 years) build relationships with people and business's. I could show you meetings I had with people back in 2001 if you wanted to. The support group have all been very helpful even for a small consulting company like my own. ----- ### "Very happy with software and support; tremendous value\!" — 5.0/5 > **Randy** | *5 May 2017* > > **Pros**: (1) Tremendous value (2) Really, really flexible, and builtin design tools have allowed us to easily enhance the app to meet our (very unique) needs. (3) Easy to use, with excellent performance. > > **Cons**: (1) Inability to store files (docs, PDFs, etc) directly within the database (2) Lack of formatting options (highlighting, bullets) in text fields (3) Search capability is limited; must understand (and build) complex Boolean queries to perform advanced searches instead of use of form-driven approach ----- ### "Review for Commence" — 4.0/5 > **Melinda** | *21 September 2016* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Able to keep track of everything > > **Cons**: Having to continuously save each box before closing on the particular subject. Sometimes we forget to save and have to go back and redo it again. > > Customer support is terrific\! They are able to fix any glitch the software may have, immediately. Chrissy Anello is so wonderful to work with\!\! ----- ### "The Sierra Superior Court finds the Commence time management tools invaluable." — 5.0/5 > **Lee** | *3 May 2017* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Customization, unlimited data management and excellent customer support. After years of modification of business practices in the California court system, the Commence product has allowed up to keep up with a changing court culture and legislation. > > **Cons**: A bit difficult to learn, but well worth the effort. Changing templates after updates to the products has presented us with unique challenges which were overcome through customer support. > > Grant fund accounting, employee time management, court case management, drug court case management and superior historic record retrieval. ----- ### "Awesome CRM \!\!\!" — 5.0/5 > **Janel** | *19 July 2022* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: User-friendly , many features makes this software very flexible great UI. > > **Cons**: need to improve I feel a bit laggy when using the software > > recommended ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/2549/commence?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2549/commence) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data