NetSuite

Pros

It is highly intuitive, easy to learn how to accomplish your objectives in minimal time.

Cons

It is expensive, pricing and packaging should be more flexible so as not having to pay for functions you don't require.

Pros

Ability to expand the capabilities of the program to meet the needs of our company that is growing in product diversification and locations.
The ability to manage multiple subsidiaries and perform consolidated reporting.
Employ demand and supply planning to assist with our Procure to Pay cycle.

Cons

The ACS has been very disappointing and will not renew the subscription. Their knowledge base was fine but the language barrier made it difficult to communicate.
The reporting is overly complex. Attempting to add something as basic as Location to a report brings up multiple "Location" options and usually none of them work. Very exasperating.
Also the comparative financial statement reports are very poorly designed. Attempting to create a YTD report for either Income Stmt or Bal. Sheet brings up the entire previous year.

Alternatives Considered

Reasons for Choosing NetSuite

Switched From

Reasons for Switching to NetSuite

Pros

Once you get the hang of the system, it's fine for tracking your time and getting the employees what they need across a wide ranges of projects. The ability to track multiple projects is probably the best and only thing I like about it.

Cons

The system is NOT intuitive. There are lots of extra buttons you have to hit to make certain time tracked is registered. It feels like jumping through hoops to get to a new line. There are extra steps that feel unnecessary to just put in a timesheet.

Alternatives Considered

Reasons for Switching to NetSuite

Pros

An in-depth system able to handle the needs of large companies with multiple locations

Cons

Overpriced. Poor customer service. It is not user-friendly for customizations.

Alternatives Considered

Reasons for Choosing NetSuite

Switched From

Reasons for Switching to NetSuite

Pros

Ability to see very quickly the financial picture of all of our entities in NetSuite. Also, it makes it so much easier for my team of Subject Matter Experts and Knowledge Specialists to be able to serve all of our entities since most processes are now harmonized.

Cons

Customizations can make the system very slow.

Pros

Once acclimated to the NetSuite ecosphere, navigating most of the essential functions became fairly intuitive. There is a consistency across the system which makes it easy to learn new functions and reporting.

Cons

The onboarding process was brutal. I don't know if this was an unfortunate circumstance or if this is S.O.P. for Netsuite, but we rarely had the same contact for more than a month or two. It was incredibly difficult to get answers, and we eventually had to involve consultants to complete our setup.

Pros

Everything from order management, invoicing, payments and sale opportunities in one place.

Cons

Building reports was not easy to navigate.

Pros

Netsuite has a lot of functionality that helps deliver financial statements efficiently and accurately

Cons

Not all of the features are self explanatory. I find myself often googling or looking at the FAQ site.

Pros

The Transition was incredibly smooth... We made all sorts of contingency plans and we did not have to execute any

Cons

The Education Team was not well synchronized with the implementation team.

Alternatives Considered

Reasons for Choosing NetSuite

Switched From

Reasons for Switching to NetSuite

Pros

Functional ERP system with a great deal of flexibility if you can figure out how to implement what you want.

Cons

Terrible documentation. Very difficult to figure out how to do automate anything. Don't think I could figure out how to authenticate to their API to save my life. Their advanced customer support is useless. Everything is an upsell including some things that you would expect to be basic functionality that all businesses need, e.g. Fixed Assets and Revenue Recognition. If you don't need any advanced capabilities, you should stick with a lower end solution.

Pros

NetSuite allowed our business to reevaluate process and streamline existing ones, while serving as a single location to house our financial, banking, and CRM data.

Cons

Our implementation process was messy, but we got on the right track early and have worked with our ACS optimize team to make the product the best it can be.

Alternatives Considered

Reasons for Choosing NetSuite

Switched From

Reasons for Switching to NetSuite

Pros

Affiliated continuous time integrated credit risk scoring that identifies possible risks right from customers and machines using algorithms based on current financial information and past payment records, respectively. The flexibility of the dynamic financial modeling that allows using scenarios for the risk assessment procedure, including several factors simultaneously in the model.

Cons

There are few opportunities to modify parameters determining risk evaluation at the level of a concrete client. The templates appropriating financial reporting require further flexibility in computing special risk. It may be possible to organize the multiple client assessments more efficiently by doing them in batches.

Pros

Ease of accessibility for this tool has enabled real-time collaboration and flexibility for our business with remote teams from multiple locations. It can accommodate the growth of transactions, users and data volume without requiring significant hardware upgrades through its highly scalable features. Have highly dedicated security teams and infrastructure to ensure data privacy and compliance with industry regulations.

Cons

The system could use a design update and be more effective in its multi-user mode functionality. Keep up on the positive improvements.

Pros

I like the promise that it would have good reporting and customization.

Cons

was extremely dissatisfaction with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract.

From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems.

Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable.

Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns.

It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.

Alternatives Considered

Reasons for Choosing NetSuite

Switched From

Reasons for Switching to NetSuite

Pros

Full customization to handle drop ship and on hand stock,
Security systems in place.
workflows to enable automation to be setup.
integrations with other platforms such as Yooz

Cons

scripting knowledge is required one you get past basic customization, which if your unsure can be costly.

Alternatives Considered

Reasons for Choosing NetSuite

Switched From

Reasons for Switching to NetSuite

Pros

Customable reporting, easy configurable custom fields and modifying forms for different records

Cons

From an admin perspective, customizing WF is not user friendly and is limited. Which forces us in some cases to use suite scripts to overcome issues. Creating suite scripts requires development knowledge, i.e. Java script and knowledge of Suite Script configuration. Since this is not accessible to all organization inhouse, this requires using a certified 3rd part vendor which is both time consuming and costly.

Pros

The ability to customise the system and it’s scalability

Cons

Certain functions are not available, even though they seem to be basic(like downloading the list of historic exchange rates)

Pros

The flexibility of the system and the continuous improvements and new features.

Cons

I wish some of the modules were part of the core offering.

Pros

Seamless app integrations for efficient accounting. Quite comprehensive and practical. User-friendly and easy to customize.

Cons

I don't like the lack of file organizer. It sometimes looks messy to difficult to navigate.

Pros

The ability to do everything in one platform.

Cons

Integration is tedious and expensive. It can be very clunky in that its not intuitive and user friendly. It appears the product was created by programmers with not the input of the needs of accountants. Some of the basic statement you would expect to see in any accounting system is not available. You need a full time consultant to be successful which is frustrating.

Pros

I like that we are able to communicate to our current and potential clients, as well as to our suppliers without hassle. All info, templates and previous conversations are in one placem If another person is going to attend to their concerns, no need for lots of instructions, just need to go through netsuite and everything is there. It also has lots of features that I didn't expect. Especially the trend and reporting analysis, it helps us see how many customers we are serving so we can better manage them. We can also get back to the last task the previous user has worked on. If any problem occurs, rhe customer service is ready to help and is very accommodating.

Cons

I just love the app. Only that i sometimes have poor signal when I'm at an remote area. The problem is that the database cannot be uploaded when theres no signal. So if I needed to go through my tasks or call a customer, I need to go to a place where the signal is good so i can do that.

Pros

Netsuite is very user friendly, it has lots of functionalities that are very helpful in accounting and financial reporting.Anything can be done automatically,meaning lessens you manual works.

Cons

For me nothing major. It is just that sometimes there are controls that will avoid you to proceed woth such transaction.

Pros

Netsuite CRM and ARP are outstanding.The fact that I can access it from anywhere at anytime is mind-blowing,It makes it easy to have nearly everything we need in one place.This way we stay in this program all day and not bounce around screens.

Cons

The only thing I deslike about Netsuite is the lack of training on scripting for Netsuite

Pros

We're a group of American companies with common ownership, worth hundreds of millions of dollars, and a few hundred employees. We thought this would be the best long-term option for connecting our third-party software needs, and coordinating our multiple companies efficiently. In hind-sight, I think NetSuite is better suited to a multi-national company much larger than us.

Cons

Communication was extremely poor. What is sold vs what is provided is very different. They compartmentalize everything so much, that they bleed you dry for money.

Pros

It’s very user friendly and is scalable with the way business can grow . It can speak with any system n has a lot of plug in capabilities.

Cons

You can customize anything and sometimes that can be put in limitations from maintaince n support