About Access PeopleHR

Access PeopleHR is a comprehensive human resources (HR) software designed to meet the needs of small to medium-sized businesses. The platform offers a range of features that help companies manage their HR needs more efficiently. It offers a way to manage employee records, performance management and recruitment. It also offers self-service portals for employees to access their personal information and request time off. Access PeopleHR was designed with small and medium-sized businesses in mind and offers a user-friendly interface that is easy to navigate. This means that you can tailor the platform to your specific needs and preferences. The employee records feature allows you to store and manage employee information in one centralised location. This includes personal information, employment history, and other relevant data. The performance management feature helps you to track employee performance over time and provides tools for creating performance reviews, setting goals and tracking progress. The recruitment feature allows you to manage the entire hiring process, from posting job listings to tracking applications, and scheduling interviews. Access PeopleHR's self-service portals for employees is a feature that empowers your employees to take responsibility for their own time off and schedule and reduces the administrative load on your HR department. This can be accessed by a powerful mobile app. We also offer flexible payroll services – from software to a payroll bureau – allowing users to outsource all (or some) of their payroll responsibilities. Our recent acquisition of Paycircle - a cloud-based, collaborative payroll platform for modern payroll bureaus – provides even more depth to our already comprehensive payroll offering. Access People HR is part of The Access Group family, and together we are supporting the world of HR. From supplying HRIS’ for all sized businesses, providing learning content, payroll systems, and much more. This means that as you grow, we’re able to grow with you – supporting you every step of your journey. Prices start at £5 per user, per month.
Access PeopleHR Software - Navigate the PeopleHR suite from Access Button - The launchpad for your HR solutions and any other Access solutions.
Access PeopleHR Software - Get an overview of all the activity that is taking place across the organization from your dashboard.
Access PeopleHR Software - Simply manage the storage, viewing and signing of documents for your organization within our documents module.
Access PeopleHR Software - Drive a culture of continuous development and achieve high employee satisfaction with our Employee Performance solution.
Access PeopleHR Software - Keep your teams up to date and engaged with our Employee engagement solutions.
Access PeopleHR Software - Ensure compliance with Learning lite.
Access PeopleHR video
Access PeopleHR Software - Navigate the PeopleHR suite from Access Button - The launchpad for your HR solutions and any other Access solutions. - thumbnail
Access PeopleHR Software - Get an overview of all the activity that is taking place across the organization from your dashboard. - thumbnail
Access PeopleHR Software - Simply manage the storage, viewing and signing of documents for your organization within our documents module. - thumbnail
Access PeopleHR Software - Drive a culture of continuous development and achieve high employee satisfaction with our Employee Performance solution. - thumbnail
Access PeopleHR Software - Keep your teams up to date and engaged with our Employee engagement solutions. - thumbnail

Access PeopleHR pricing

Access PeopleHR does not have a free version but does offer a free trial. Access PeopleHR paid version starts at £3.00.

Starting Price:
£3.00
Free Version:
No
Free trial:
Yes

Alternatives to Access PeopleHR

Airtable

4.6 (2134 Reviews)
Airtable is an app-building platform that allows teams to create custom business applications without coding. The...

Visio

4.5 (3281 Reviews)
Visio, a Microsoft 365 solution, is a diagramming tool that can be used by businesses of all sizes to create visual...

Breathe

4.4 (39 Reviews)
Back in 2012, Breathe built their multi-award-winning software with one thing in mind: to set SMEs free from time-consum...

Breezy

4.5 (1420 Reviews)
Breezy is a recruiting platform for small and midsize businesses. The solution provides functionality for applicant...

IRIS HR Professional

3 (1 Reviews)
CascadeGo (formerly known as Octopus HR) is a cloud-based human resources software based out of the UK. They offer...

UKG Ready

4.2 (934 Reviews)
Designed for small businesses where everyone wears multiple hats, UKG Ready is the all-in-one HR solution that guides...

Cezanne HR

4.4 (207 Reviews)
Built for mid-sized UK & European-headquartered companies (100 - 3,000 employees), Cezanne HR is a modern feature-ri...

Calamari

4.7 (572 Reviews)
Calamari is a cloud-based human resources solution that offers two modules: leave management and clock in/out services....

Zoho Recruit

4.5 (989 Reviews)
Zoho Recruit is a web-based recruiting solution for small to mid-sized businesses. The software's comprehensive...

Bob

4.6 (159 Reviews)
HiBob’s modern HCM, Bob, is designed to revolutionize the way organizations manage and connect with their people....

Personio

4.3 (298 Reviews)
Personio is a web-based HR solution, designed to help SME’s manage employee data, vacation and leave, salary, automated...

BambooHR

4.6 (3005 Reviews)
Instead of using fragmented spreadsheets, limited or clunky software, and physical paper, BambooHR helps you centralize...

Ciphr

4.2 (23 Reviews)
Put your people front and centre. Shine a light on your people strategy with integrated HR, payroll, learning and...

IRIS Cascade

3.4 (5 Reviews)
IRIS Cascade HR is an all-in-one HR and payroll solution designed to streamline HR and payroll tasks for businesses....

Paycor

4.4 (2923 Reviews)
Paycor is an innovative HR & payroll platform designed to revolutionize how leaders manage their workforce. By...

Access PeopleHR Reviews

Overall rating

4.3
Write a Review!

Feature rating

Value for Money
4.4
Functionality
4.1
Ease of Use
4.3
Customer Support
4.5
Loading...

All Access PeopleHR Reviews

Filter by:
Sort by:
381 reviews
John
John
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 11/03/2018

People is a straight-forward and inexpensive service for managing HR needs in your business.

People HR pulled our disparate HR tools from an intranet, spreadsheets and various folders into a single location.
As a SaaS, the value for money is great. The team were very helpful in getting the software set up and it supports most aspects of the business that we run.
There are REST APIs that we are starting to use to allow for anything "non-standard" and these are starting to be used in our organisation.
All in all, it really has helped our business.

Pros

It will cover almost all aspects of HR requirements including timekeeping, holidays, reviews, contracts.
There are some use and "fun" metrics that you can take away about your company from the dashboard.
Line managers receive regular alerts about their teams.
It's a fantastic price for the product.

Cons

Although there is a mobile app, it does need some work.
Timekeeping for employees is flexible, but actually recording time is long-winded.
The UI is simple and straightforward in some areas, but feels a little awkward in others

Jade
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

4.0
Reviewed on 2/01/2025

95% there - just some teaks on the training to be amazing

Overall good but I think the training functions should not be additional charge. If we have new team members it would be handy for a prerecorded session they can look at to look at the platform.

Pros

The usability of the platform, compared to our last application this is a lot more user friendly where you can use multiple functions at once.

Cons

The log out feature - If I need to work throughout the day you have to log back in all the time.

Irfan
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

3.0
Reviewed on 14/02/2024

PeopleHR review

Pros

Ease of administration and simple feel. Value for money was very good a few years ago

Cons

Customer support needs to be better, some areas feel unnecessarily complicated.

emma
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 2/01/2025

basic but good system

Its an easy system to use basis and does what it says it does

Pros

it easy to see peoples information its easy to use.

Cons

cant email from system have to get information and then email no tracking of emails from your email account

Verified Reviewer
  • Industry: Philanthropy
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4.0
Reviewed on 1/12/2023

A fit for purpose tool

Good system. Some parts of the system leave a little to the imagination, are a bit basic, sometimes released behind competitors but the pricing of the system (in comparison to it's competitors) far outweighs those downsides. We have proposed a number of minor/medium size developments which have been fed into the development sprints and subsequent releases which you wouldnt see with competitors. Strong account management we have seen with the two managers we have had, who can't do enough for us.

Pros

The system met our requirements of a HR & Payroll system.
We fed into their development cycles regularly and it was good to see a number of the changes that we proposed adopted by them in new releases.
The account management was strong, which meant that when we had a problem it was generally fixed within the agreed timelines without the need for escallation.
The system is very well priced, in comparison to the market leading offers.

Cons

The user interface wasn't as strong as some of it's competitors.
The functionality of the system (inclusive of all the add-on's) is a little behind it's competitors but if you are patient, and don't mind waiting the additions come.

nathan
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 6/12/2024

customer review

very positive, would recommend if could make more personalised changes

Pros

easy changes to documents, ease of use, fast procesing

Cons

lack of flexibility, concerns over cost and unable to change system

Chanel
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/01/2025

Great system

It’s a great system and very easy to use and teach others how

Pros

It’s easy to navigate and works really well.

Cons

Once you have created an employee and recruited them you can’t edit their tasks.

Charles
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/06/2024

Neat interface

Great tool for timesheet and performance management.

Pros

Its responsive design is amazing and can be used easily on all devices.

Cons

I have been using it for quite a while but I have no issues.

Dannielle
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
2

4.0
Reviewed on 17/01/2025

PeopleHR Review

Pros

Being able to create and bespoke forms and letter templates.

Cons

Little bulky and clunky, could be better visually.

Lauren
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

4.0
Reviewed on 29/01/2025

One stop shop of information to be kept

This has been used across the entire company and is something which was very helpful by keeping vital information in one place.

Pros

Kept all my information in one place and was easy to navigate

Cons

had a few problems and when needed i personally never found any customer support to help with matters which was very frustrating

Verified Reviewer
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 1/04/2024

Access review

Pros

Logging of time is very easy and makes it easy to store documents.

Cons

Very expensive and the interface looks outdated compared to competitors.

Rebecca
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/05/2023

PeopleHR review ⭐

All round a good service with many good features to aide our work.

Pros

PeopleHR is user friendly and easy to maneuver around. ATS is super useful and aids internal recruitment greatly. The planner section is concise and allows a view over team holidays quickly and easily.

Cons

If the planner integrated with outlook calendar, that would be fabulous in order to keep up with who is in and out of the office without having to go and check.

Shaun
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 1/03/2023

Access PeopleHR Great software Adequate Customer Support

The software has been reliable and useful to the business however the after sales care and support ticket times to resolution could be better

Pros

The software has a great UI that clearly on effectively manages and displays the required information from a user or HR representatives point of view

Cons

The support ticket system is quite slow at times, and they can be difficult to reach on the phone.

Response from The Access Group

Morning Shaun - Thanks for taking the time to share your positive feedback with Access PeopleHR. We really appreciate it, and we'll be sure to pass on your comments to the team. Thanks again, The Access Group

Replied 10/03/2023
Christian
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/01/2023

Excellent product

Excellent, [sensitive content hidden] was great in walking me through the initial set up, she was very personable and accommodating, incredibly flexible around my schedule and was very quick in coming back to me with any queries. [sensitive content hidden] was a pleasure to work with and incredibly knowledgeable in her field.

Pros

Ease of use and set up was something that really attracted me and something that has been implemented into my team with ease.I am really happy with it and I feel like it will make a huge difference to my business

Cons

How things are not pre loaded in and that my team work a rota for weekends which is agreed a month in advance but there is no set option for this on the system so we have to do things differently on the system to log it

Response from The Access Group

Good morning - Thank you for taking the time to share your feedback. We really appreciate it, and we'll be sure to pass on your kind comments to the team. Thanks again, The Access Group

Replied 6/02/2023
Daniel
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

1.0
Reviewed on 20/07/2020

Shocking privacy risks

Pros

Easy to use, easy to set up. Fine for a company which wants unbridled access for all staff, but serious concerns around internal company privacy and security with some of the new features. Good for small, single office companies where everything is open.

Cons

The product was looking good and then they released an app which allows the entire company to join a group chat. As a company with very careful data handling controls and locked down teams we were absolutely shocked they would roll this out. This means self service has to be disabled and renders the product almost useless. Very unsettling that a company would just role these features out without thinking through the consequences.

With the planner individuals can see their managers planner and all their team mates - which may be great for a small office but a bit of a privacy breach for many people and companies. Very surprised we can't turn off planner access for their team / department colleagues.

Customer service is generally intercom, intercom chat bot and links to articles so a bit hit and miss.

Response from The Access Group

Thanks for reviewing People HR.

We appreciate your wish to disable chat in certain scenarios, but we have decided against developing this option.

This is partly influenced by our research around engagement during the COVID-19 pandemic. But fundamentally, we believe communication is key in most organisations, and we don't want to put barriers in the way of that. Instead of building limitations, we encourage sensible use for work-related purposes.

We're proud of the security our chat offers: TLS1.2+ to encrypt the messages in transit, and AES256 to encrypt the messages at rest. Our chat also helps users to guarantee they are messaging colleagues, instead of untrusted recipients. The functionality is GDPR compliant, and if you have any concerns then our Data Protection Officer will be happy to discuss them.

I have a call with your colleague tomorrow, and hope to discuss this matter further during that conversation. I hope this helps.

Kind regards

Ranjit
Customer Services Director

Replied 28/07/2020
Louis
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 27/12/2018

The good people at PeopleHR have created a feature rich and versatile Human Resources...

We are extremely happy with People HR 's feature rich software and easy to understand , intuitive implementation . From stem to stern this amazing software
offers summary integration of so many formally disparate Human Resource functions . We highly recommend it's use.

Pros

From an introductory and initial stand point , we most loved the ability to effectively group and to communicate directly with top and the most competitive candidates for open positions at our company . The ATS tracking system from People HR makes this tasks quite manageable. The ATS feature has streamlined and consolidated our approach to posting new information on available positions and allows consistent and effective collection of all information relative to the hiring and vetting process. This is an absolute advantage our team is delighted to have. We also loved the attention to detail included in the software package such as the inclusion of customized signatures which can be formatted and included in all forms of email communication with prospective candidates.
Finally People HR's "A C A" tracking further allows us to keep track with regulatory and compliance requirements grouped by employee as legal changes present themselves. This features keeps us as agile as we need . Finally the inclusion of a mobile app makes a fine support tool for maximum portability.

Cons

We did find that our experience with customer service during the initial installation stages was not as reactive as we would like , but this is easily
navigated through the use online tutorials and plentiful support groups to answer fundamental questions and install issues.

Victoria
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

3.0
Reviewed on 15/08/2017

Good product if you are looking for a simple, easy to use HR system.

Nice system but limited. There are functions that could be expanded and become more flexible. Generally this system is sold as a simple product that will give a small business the basics but doesn't scale very well. If you want something more substantial and flexible or want to utilize data this may not be the system for you.

Pros

People HR is user friendly, looks good and simple to train staff, managers and admin in. It comes with an org chart with photos which is helpful but would be nice if this could be exported. Reporting is simple for general information. Task list is useful. Holidays and absence can be approved or declined without having to log which is a nice touch. Support is always available to help and staff are very friendly.

Cons

Not a great system if you want to use your HR data, reports are very simple and cannot be run for a certain period - for example, if I wanted to know the headcount at the end of last tax year it couldn't tell me. Address reports cannot be used for mail merge outside of the system without laborious manual manipulation. Task list is limited in that when an admin leaves the business their tasks cannot be reallocated without help for Support. There are notification emails that can go to managers but these cannot be tailored. When a person moves to part time hours the system will not automatically recalculate holidays in line with OTE.

Gemma
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 29/08/2019

People HR- The best HR system I have used!

People HR has helped drive efficiencies across the business and as a stand alone HR role, it has definitely helped me keep on top of admin as well as ensuring Management are accountable for the HR actions in their teams. I would recommend this system to any HR professional!

Pros

The training we received from People HR on site was really informative and engaging.
It has streamlined Management admin- previously manual timesheets were being completed by all Managers across the business. I love the fact that People HR are constantly updating the system for the better- at no additional cost!
The 'Thanks' section of the system has proved very popular and it is great to see not just Management but other employees thanking each other, which in turn has increased our recognition score on our employee engagement survey.

Cons

It would have been ideal to have a rota system built into People HR as we are a retailing industry, but we had to purchase a separate system software for this.

Alternatives Considered

UKG Ready
Bethany
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
1

3.0
Reviewed on 13/06/2017

Very basic with minimal support

If you're currently relying on a bunch of different spreadsheets to manage your People data, PeopleHR is a slightly better option. If I could go back in time I would push for more budget to get a better system in place. I've been using PeopleHR for about five months and I'm already planning to leave as soon as the year is up.

Pros

- You can't beat the price. Literally. It was the least expensive system I looked at when evaluating options.
- It's pretty easy to get set up

Cons

- It's out of the UK, and all of the languages is very British. They keep saying they have plans to roll out a US version but keep pushing the date back. Not only does the language cause confusion with our employees ("Holiday" time vs. "Vacation" time), it doesn't do a great job of supporting the needs of a US-based HR professional.
- Their support team is reasonably responsive but isn't very helpful. I find myself needing to interact with them several times a week because the system isn't always intuitive to use, and I often don't come away with a satisfactory answer or solution.
- It's not intuitive. I spend a lot of time guiding employees on how to do very simple tasks in the system.

Felicity
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4.0
Reviewed on 15/01/2018

Non-flashy well-provisioned HR IS

Having been using the system for only a month I am already finding it very useful, and think that going forward and finding my way better around the system will only improve it further!

Pros

The employee screens are useful, and a far better way of storing data than in Word docs (as we were previously). I also like the way icons for different leave types/ absences show up for staff who are away when viewing the full staff list.
We have recently undertaken our annual reviews in People for the first time and after some teething problems this also appears to be working well. The 360 form completions is again much better than emailing different reviewers and compiling feedback in Word.
Finally, I would like to give credit to some of the automatic features which make the HR Manager's job easier - for example, on return to work from sick leave a member of staff is automatically emailed and reminded to complete a Return to Work form. This is great!

Cons

The system has a lot of functionality and it can sometimes take a while to find what you are looking for. The UX is a bit clunky and there could be more ability to customise - i.e. I do not use a lot of the default items in the lefthand toolbar (e.g. training/ news/ notification) and if I could remove these it would mean I didn't have to scroll to the things I DID use.
Furthermore, the fact that in reviews it is possible for the Manager to write over the Employee feedback seems very strange - 1) it creates the possibility of erroneously deleting comments, and 2) it would potentially allow a manager to edit or remove negative or unwanted feedback.

Loren
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

4.0
Reviewed on 24/03/2018

Good software that covers a wide range of functions.

I have booked for a trainer to come in and help us to understand the system fully so we can start using its full capacity, so I am sure I will be able to give more detail after this when we start using it properly, but at the moment I am impressed with what it can and will do for us as a business.

Pros

The software and functionality is great, the support when you click the help button to chat with Advisors is always very helpful and they are great in answering with any queries and offering fantastic customer service.

Cons

This was implemented into the business before I joined, and the person that did this did not train anyone on the system. From what I have been able to use so far it has been good, and looking at the functionality and capacity for what we can do I am quite excited for as I think utilising this properly will slick up a lot of current processes we have.

Rita
  • Industry: Philanthropy
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/07/2017

Our managers love it, and our staff love it.

Pros

Very friendly customer support team. Very user friendly. The start-up key is that administrators get familiar with the access level and such very well after understanding the feathers and functions via introductory sessions.
Place for general company information and forms; onboarding of new employees that are off-site; automated time off requests/approval; data and set or custom reports at your fingertips and will convert to excel with click of a button! Track turnover; very easy to give access to certain people or give people only access to certain documents.
Easy to use and the help online is extraordinary! The on line videos and information is great and if you cant find what you need its easy to send an email and their response has always been within 2 hours and spot on!

Cons

This is a tough one, since it's difficult to come up with something that doesn't work, or doesn't have a solution in the works. Maybe the mobile capability could be improved may be an app would be a good idea :)
Overall, is this a very minor, infrequent problem.

Anthony
Anthony
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 28/08/2019

Great software

Integration with Sage has been great and saved time in terms of duplicating information. We also use it to run reports on industry qualifications and who holds what in terms of our employees - this is crucial for business tenders and being allowed on site, setting up appropriate teams etc

Pros

Easy to use, advanced features and great for a small to medium workforce in tidying up every day HR admin.

Cons

Some great features you need to pay extra for like Ripple - it’s a shame this isn’t included in the basic price.

Gill
  • Industry: Management Consulting
  • Review Source
Value for Money
0
Features
4.5
Ease of Use
4.5
Customer Support
4

4.5
Reviewed on 3/03/2016

Good product which is great for small to medium size firms

Pros

There were a number of key areas that I like (as an HR Consultant) about PeopleHR, they are:

The ease of set up. You can from sign up to engaging with the system in around 24 hours. They give you some handy Excel sheets to aid with bulk upload and they manage this for you.
The ability to test the system for 30 days. A lot of HR information systems give you 14 days which is too short to get a proper sense of the functionality.
Personable support. More often than not, I have had my queries responded to in less than 15 minutes. There is one element that I found annoying but I'll pick that up in the section below!
You don't need a credit card to sign up. I think that this is key as it means that they are trusting you to engage with the software rather than being forced to sign up to something by mistake.

Cons

Not that much really apart from the odd occasion when the response from support has been a little less than helpful. It's felt like the responder hasn't properly read my query and just responded with a very generic response

Jonna
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4.0
Reviewed on 28/06/2017

Good value for money database and it does what we need it to do.

It was the best system for our limited budget we found on the market and have been very happy with it. We like the fact that it's evolving as customers request changes - they're listening to us!

Pros

It's quite simple to use and get up to speed with. The company are open to suggestions and are actioning suggestions from users all the time with their upgrades. We've been able to tailor sections to our needs which is very welcome.

Cons

We would have liked to be able to tailor more sections but realise this is not always achievable in a system which needs to be suitable for everyone. Queries are not always picked up very quickly by their customer service team - it's always an hour of so which is frustrating when you're in the middle of solving a problem - but there is a phone number I could call if this were a real problem.

Related categories