--- description: Review of Paydoff Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Paydoff | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Debt Collection Software](/directory/4514/debt-collection/software) > [Paydoff](/software/253856/paydit) # Paydoff Canonical: https://www.softwareadvice.co.nz/software/253856/paydit Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/253856/paydit?page=2) > Paydit is an automated collections engagement platform that helps businesses utilize artificial intelligence and machine learning capabilities to streamline past-due account collections. The software caters to financial services, healthcare, utilities, municipalities, and government agencies looking to optimize debt collection operations. Paydit offers an omnichannel communication suite, enabling managers to engage past-due consumers. The platform lets administrators deliver personalized outreach across channels via text, email, voice, and a self-service online portal. Teams can utilize its machine learning functionality to analyze each consumer interaction and optimize messages and strategies over time. The platform provides repayment options, including text-to-pay, payment plans, and a full-time self-service portal. Fully integrated compliance monitoring functionality allows operators to ensure collection activities adhere to evolving industry regulations. Additionally, Paydit enables professionals to consolidate features, data, and support into a single platform that integrates with existing tools and services. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Paydoff - **Founded**: 2021 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Per Feature - **Pricing Details**: Contact Paydit for pricing details - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Auto-Dialer - Automated Notices - Client Management - Collection Agencies - Compliance Management - Contact Management - Credit Card Processing - Customisable Templates - Data Import/Export - Electronic Payments - Email Templates - Historical Reporting - In-House Collections - Monitoring - Multi-Channel Communication - Multiple Payment Options - Multiple User Accounts ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Debt Collection Software](https://www.softwareadvice.co.nz/directory/4514/debt-collection/software) ## Alternatives 1. 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[TCN](https://www.softwareadvice.co.nz/software/63541/tcn) — 4.5/5 (57 reviews) ## Reviews ### "Great Automated Collections Solution" — 5.0/5 > **Dominic** | *28 December 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Easily customizable automated collections solution which utilizes multiple communication channels to maximize collections rates. > > **Cons**: Initially there were some limitations with customizing certain features, however, these have since been resolved. ----- ### "Makes collections easy for consumers and creditors" — 5.0/5 > **Hillary** | *25 September 2024* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: The strategies for when and which Email templates to send have proven to be effective in terms of the percentage of Emails that are actually opened by consumers and the level of response. Consumers' activity can be tracked from receipt of Email through access to and activity on the portal. The reports and analytics are insightful and easy to access. The ability to draft our own templates and make certain modifications to the site, along with the flexibility to set client specific payment parameters on was critical. We also like the ability to develop our own manual campaigns. Consumers can set up a payment arrangement that suits their needs without ever having to talk to a collection agent. On top of all that, the product is reasonably priced. > > **Cons**: It can be difficult to view templates in a holistic manner with the data populated. In ability to track the results of manual campaigns separately from the overall results. > > From the sales experience to operations, the knowledge and responsiveness of the representatives was excellent. Proactive electronic communication and use of an interactive payment negotiation portal was new to us. The Paydit representatives took the time to patiently educated us and provide all the information we needed. The results are exciting to watch and it is clear the product will pay for itself. ----- ### "Pleasantly Surprised" — 4.0/5 > **Natalie** | *11 September 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Paydit has created another path for customers to make payments 24/7 on their own schedule. It has been easy for customers to adopt and use. > > **Cons**: We had some initial challenges with the integration. The handling for some of the payments did not meet our internal requirements but the team worked with us closely to make the system modifications needed to bring the process in line with our internal compliance processes. It took a bit longer than we would have hoped but it's been a completely smooth process since going live. > > Honestly, I've been pleasantly surprised. I was fairly skeptical that it would work to bring in as much as a live agent on a consistent basis but I stand corrected. It has been a good steady stream of payments equal to one of the agents and without the overhead. Customers seems to appreciate it (basically appreciate not having to talk to someone and being able to take care of business at odd hours) and amazingly it has even driven some inbound traffic to the call centers. If you do not have a system to easily take online payments and negotiate with your customers, Paydit makes it very easy to implement and manage. ----- ### "Amazing Platform" — 5.0/5 > **Jamie** | *26 June 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: So many consumers today do not want to speak on the phone. Paydit gives them the ability to view their account and negotiate payments without having to speak to an agent. Paydit has helped us reach these consumers that otherwise would not answer a phone call. > > **Cons**: I wish there was a way to export reports from Paydit to allow us to use the data strategically. > > I love how easy the platform is to use for both our company and the consumers. Also how helpful and knowledgeable the support staff is. ----- ### "24/7/365 Automated Recovery" — 5.0/5 > **John** | *25 July 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: When we first vetted different payment portals the main reason we decided to go with Paydit was the ease of integration with our SQL environment and the overall ability The portal has provided 24/7/365 repayment options for consumers without the need for a human agent and has the ability to perform full negotiations with a consumer via self serve. > > **Cons**: When we started with the product over 6 years ago there were several items that did not meet functional needs for the collection industry and we spent the first year or two working with the team to develop alternative solutions however majority of those fixes have been built into the core platform and are no longer gaps. > > We have been a client of Paydit for over 6 years now and the product has and continues to grow tremendously. Paydit has allowed us to grow client and account base without the need to grow staff at the same pace. The volume that resolves monthly within the portal is equivalent to the recovery rate of about 10+ FTE. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/253856/paydit?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/253856/paydit) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data