--- description: Review of NICE Workforce Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: NICE Workforce Management | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [NICE Workforce Management](/software/253701/nice-workforce-management) # NICE Workforce Management Canonical: https://www.softwareadvice.co.nz/software/253701/nice-workforce-management Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/253701/nice-workforce-management?page=2) > The NICE Workforce Management (WFM) Suite automates operations, overcomes complexity, adapts rapidly and achieves more effective workforce planning, scheduling, and optimization—all in a single, cloud-powered platform. NICE WFM is the a platform that helps a multi-pronged approach to unlocking accurate planning and increasing engagement. > > Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 7 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NICE Workforce Management ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Japanese, Russian, Spanish, Traditional Chinese - **Available Countries**: Australia, Austria, Belarus, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan, Mexico, Monaco, Netherlands and 10 more ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Approval Process Control - Automated Scheduling - Budgeting/Forecasting - Call Centre Management - Compliance Tracking - Customisable Reports - Data Import/Export - Employee Management - Employee Scheduling - Labor Forecasting - Monitoring - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Notifications ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Workforce Management Software](https://www.softwareadvice.co.nz/directory/374/workforce-management-software/software) ## Alternatives 1. [Clockify](https://www.softwareadvice.co.nz/software/355240/clockify) — 4.8/5 (9235 reviews) 2. [Flex Plus](https://www.softwareadvice.co.nz/software/522422/Flex-Plus) — 4.8/5 (45 reviews) 3. [Paylocity](https://www.softwareadvice.co.nz/software/4537/web-pay) — 4.3/5 (1822 reviews) 4. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5058 reviews) 5. [Calabrio ONE](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) ## Reviews ### "NICE Workforce Management - One of the best in the Market" — 4.0/5 > **Verified Reviewer** | *11 April 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Time tracking, setting up dependencies on task and overall workflow management. All of it is amazing. > > **Cons**: Sometimes when we setup dependencies on other task, it doesn't work as expected. It might be a bug which may have got rectified later. > > Overall experience has been. It's an end to end workforce management tool and it's giving good competition to Microsoft Dynamics 365 ----- ### "Excellent for staffing management." — 5.0/5 > **Alex** | *21 June 2023* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I love the feature where i can see the entire project activity in real time. Agents on available, ACW, hold, transferring, break, lunch etc. It is a full view for a manager and helpful tool to identify trend. > > **Cons**: The option to request vacation and change breaks and lunches from agents side it doesn't work sometimes and it is an issue. Worst case , for those who are working remotely. > > i can say it is a great tool, has a lot of information that can be useful in our daily duties and our industries. This tool have been more that helpful it is a benefit to have a complete software to manage, monitor and also to coach our agents in our organization. ----- ### "How nice it is to use NICE daily.." — 5.0/5 > **Khim Cate** | *11 November 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like the real time capabilities like when editing an exemption for a specific time stamp, seeing an employee status real time is great as well since you can monitor their activities. > > **Cons**: None, everything is good so far and can be easily updated. All information needed can be extracted and validated. > > Overall, NICE is really nice and easy to use. It is organized and effective. The notifications of schedule changes, the easy and simple steps of requesting a time stamp correction, how you can extract the data as needed, and real time management option are all great\! ----- ### "Monitorea el personal con Nice" — 5.0/5 > **Katalina** | *15 June 2023* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Esta herramienta ayuda a que los Workforce monitoreen el trabajo de los agentes de call center de una manera mas rapida y obtima. > > **Cons**: es algo complejo de implementar, puesto que cuenta con fallas de compativilidad segun el explorador que se utilice. ----- ### "Workforce" — 5.0/5 > **Ernesto** | *27 November 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It makes our scheduling task easier and smooth sailing. > > **Cons**: None so far, if there will be will keep you posted ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/253701/nice-workforce-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/253701/nice-workforce-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data