--- description: Review of Superchat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Superchat | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Superchat](/software/252687/superchat) # Superchat Canonical: https://www.softwareadvice.co.nz/software/252687/superchat Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.nz/software/252687/superchat?page=2) > Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews. > > Verdict: Rated **4.8/5** by 316 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 316 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SuperX ## Commercial Context - **Starting Price**: €79.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more ## Features - @mentions - API - Activity Tracking - Alerts/Notifications - Autoresponders - Batch Communications - CRM - CRM Integration - Campaign Management - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Contact Database - Contact Management - Content Management - Customer Database - Customer History - Customisable Branding ## Integrations (11 total) - Gmail - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Instagram - Microsoft Outlook - Nelly - WhatsApp - Zapier - apomap ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18811 reviews) 2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Great Support and API Docu" — 5.0/5 > **Viktor** | *22 November 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Great support. Whether it's simple or complex questions about the API, assistance is always provided. The explanation of the help texts is comprehensible and always friendly. Especially convenient is the support accessible via WhatsApp, which adds a more personal and close touch to the whole experience. The API documentation is very detailed and well-structured. The JSON code can be understood immediately. Can only recommend it to everyone. Keep up the good work\! > > **Cons**: The API is expandable, but the team is already working on further development. The goals are clearly defined. ----- ### "Eine Empfehlung für Unternehmen mit viel Kundenkontakt" — 4.0/5 > **Thomas** | *11 August 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Am besten bewerte ich aktuell die Vorlagen und die interne Kommunikation mit dem Team. Es wirkt alles sehr einfach einzurichten. > > **Cons**: Die Regel, die Nachricht innerhalb von 24 Stunden zu beantworten. Diesen Punkt verstehe ich grundsätzlich. Hin und wieder ist dieses aber nicht notwendig, in unserem Geschäftsmodell. Es fehlt eine Anbindung zu flixcheck\!\! > > Bis jetzt ist es sehr Intuitiv zu nutzen. Es wirkt übersichtlich und durchdacht. Allerdings muss ich sagen, dass wir erst ganz am Anfang stehen. ----- ### "Great Product but expensive commitment" — 5.0/5 > **Mike** | *2 August 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The set up was easy and straight forward. Support responded always super quickly. > > **Cons**: I didn't like that we had to make a 12-month commitment. We don't need the service all the time. ----- ### "Schnell und Effizient" — 5.0/5 > **Andreas** | *11 September 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Intro und Onboarding Prozess, super freundliche Mitarbeiter. Angepasst auf mein Vorwissen ohne zu viel Schnick, Schnack > > **Cons**: Die Preise, fehlende Kommunikation der zusätzlich anfallenden Kosten durch WhatsApp/Meta bezüglich der API. > > Alles super soweit, bis auf diese Abfrage hier, die sinnlos viele Zeichen in manchen Antworten erwartet. ----- ### "Herramienta muy útil y s ele puede sacar mucho provecho" — 5.0/5 > **Sabrina** | *18 August 2026* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: Lo fácil e intuitivo que es. Además de todas las posibilidades que tiene la herramienta para vender más y mejor. La implantación con Michelelia Amodio es muy clara y efeciente. > > **Cons**: Además de la mensualidad te van cobrando extras por usar ciertas herramientas como las automatizaciones de IA. Creo que por el valor de la suscripción por lo menos de te debería de incluir una automatización. > > Por ahora es buena. Tengo poco tiempo de uso y estoy todavía aprendiendo y viendo como sacarle mayor provecho. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.co.nz/software/252687/superchat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/252687/superchat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data