---
description: Review of Ellevo Next Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ellevo Next | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Ellevo Next](/software/251758/ellevo)

# Ellevo Next

Canonical: https://www.softwareadvice.co.nz/software/251758/ellevo

> Ellevo Next is a help desk, service desk, and CSC automation solution designed to help organizations streamline customer relationships and internal operations. 

The customizable platform allows users to create services, profiles, processes, SLAs, approvals, and automations customized to business needs. It allows users to create personalized service catalogs, assign responsibilities, set deadlines, streamline approvals, and simplify operational management. It offers users multiple communication channels including chat, email, and a client portal, providing a seamless experience for customers while centralizing team management.

It alos helps businesses gain valuable insights to optimize performance and drive growth with its analysis and operational reporting capabilities, facilittaing data-driven decision making.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Ellevo
- **Founded**: 2006

## Commercial Context

- **Starting Price**: US$24.99
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact Ellevo for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, European Portuguese, Portuguese, Spanish
- **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic and 31 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations

## Integrations (2 total)

- Pluga
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/251758/ellevo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/ellevo-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/251758/ellevo> |
| en-GB | <https://www.softwareadvice.co.uk/software/251758/ellevo> |
| en-IE | <https://www.softwareadvice.ie/software/251758/ellevo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/251758/ellevo> |

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