---
description: Review of NICE Nexidia Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NICE Nexidia | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Predictive Analytics Software](/directory/481/predictive-analytics/software) > [NICE Nexidia](/software/250954/nexidia)

# NICE Nexidia

Canonical: https://www.softwareadvice.co.nz/software/250954/nexidia

> NICE Nexidia is an artificial intelligence (AI)-enabled analytics solution, which enables businesses to track and gain insights into customer behavior across the entire journey and touchpoints using reports and dashboards. 

Key features of NICE Nexidia include outlier analysis, drill-down capabilities, performance tracking and customizable reports. Businesses can monitor relevant voice, text, chat or email interactions and configure word clouds with filters for phrase length and speaker. 

NICE Nexidia's pricing is available on request and support is extended via phone, documentation and other online measures.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: NiCE

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact NICE for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI/Machine Learning
- Automated Routing
- Call Monitoring
- Customisable Reports
- Dashboard
- IVR
- Quality Management
- Reporting/Analytics

## Category

- [Predictive Analytics Software](https://www.softwareadvice.co.nz/directory/481/predictive-analytics/software)

## Related Categories

- [Predictive Analytics Software](https://www.softwareadvice.co.nz/directory/481/predictive-analytics/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2211 reviews)
5. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (314 reviews)

## Reviews

### "One of the best tools for speech analysis and root cause analysis on real time" — 5.0/5

> **Manju** | *23 December 2022* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I have been using it for about a year and it simplified by job by giving real time data on speech analysis . Customer calls can be analysed easily and very quickly with it. it also helps in finding root cause which helps us in making the chat bot more interactive and accurate. Its been very helpful in collecting and analysing data to automate the chat bot.
> 
> **Cons**: Features are best but sometime it takes time to load the data dump.
> 
> Airbnb has been in process of making chat bot more interactive  which can reduce the work load of customer services. The repeated questions could be answered by bot quickly which can save travellers time and employees work load.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/250954/nexidia)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/contact-center/nexidia-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/250954/nexidia> |
| en-GB | <https://www.softwareadvice.co.uk/software/250954/nexidia> |
| en-IE | <https://www.softwareadvice.ie/software/250954/nexidia> |
| en-NZ | <https://www.softwareadvice.co.nz/software/250954/nexidia> |

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