---
description: Review of Optiwe Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Optiwe | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Optiwe](/software/250915/optiwe)

# Optiwe

Canonical: https://www.softwareadvice.co.nz/software/250915/optiwe

> Optiwe is an AI-powered messaging platform that empowers businesses to streamline their customer service and sales processes while delivering an exceptional customer experience. It offers a wide range of features that help businesses harness the power of AI to enhance their customer interactions and boost their sales performance across various channels such as WhatsApp and Instagram.

One of the significant advantages of Optiwe is its customizable chatbots. These chatbots allow businesses to automate their customer service and sales processes, freeing up human agents to handle more complex tasks. With customized branding and personality, businesses can provide their customers with consistent and engaging experiences.

Apart from chatbots, Optiwe also provides multi-agent support, which enables multiple agents to handle customer requests simultaneously. This feature ensures prompt and efficient customer service, regardless of the business's workload. Additionally, Optiwe's analytics tools track customer interactions and sales performance, providing businesses with valuable insights to optimize their processes and enhance the overall customer experience.

Optiwe is particularly helpful for businesses in eCommerce, real estate, automotive, tourism, and other industries that require personalized and efficient customer interactions. By automating routine tasks and leveraging data-driven insights, Optiwe helps businesses deliver exceptional customer experiences, increase sales revenue, and foster customer loyalty.

Overall, Optiwe is an innovative messaging platform that uses the power of AI to improve customer interactions and sales performance. Its customizable chatbots, multi-agent support, and analytics tools provide businesses with the necessary tools to excel and deliver unparalleled customer experiences across multiple channels.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Optiwe

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador and 30 more

## Features

- AI Copilot
- API
- Alerts/Escalation
- Autoresponders
- CRM
- Chatbot
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback

## Integrations (2 total)

- Freshdesk
- HubSpot CRM

## Support Options

- Email/Help Desk
- Chat

## Category

- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/250915/optiwe)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/optiwe-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/250915/optiwe> |
| en-GB | <https://www.softwareadvice.co.uk/software/250915/optiwe> |
| en-IE | <https://www.softwareadvice.ie/software/250915/optiwe> |
| en-NZ | <https://www.softwareadvice.co.nz/software/250915/optiwe> |

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