--- description: Review of Mongoose Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mongoose | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Higher Education Software](/directory/4253/higher-education/software) > [Mongoose](/software/249844/cadence) # Mongoose Canonical: https://www.softwareadvice.co.nz/software/249844/cadence Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/249844/cadence?page=2) > Mongoose is built for the person on the other end of an overwhelmed inbox: the admissions counselor with a caseload of prospects who never answer calls, the academic advisor tracking hundreds of students and one who just went quiet, the advancement officer trying to reach a graduating class that's never opened an email in their life. If that's you, Mongoose was built with your day in mind. For higher ed institutions that need to reach more students than they could ever hire their way to reaching, Mongoose is the AI Engagement Platform that runs real, two-way conversations across Text, WhatsApp, and Web Chat, and extends them with AI Agents that take action, so your team can raise enrollment, retention, and the student experience without growing staff. At the center of Mongoose are conversations, not campaigns. Text outperforms email for reaching today's students, and Mongoose is built around two-way exchanges timed to where a student actually is in their journey, not one-way blasts. The Inbox Assistant, generally available today, triages your team's inbox, answers routine questions around the clock, and escalates to a staff member the moment a conversation needs a human touch, with humans always in control. Outcome Agents currently in development, including the Application Completion Agent, Enrollment Yield Agent, and Student Retention Agent, are built to drive specific institutional outcomes as they roll out. Mongoose sits above the CRM your institution already runs, maximizing systems like Slate, Salesforce, Workday, Ellucian Recruit, and Ellucian Advise rather than replacing them, so your team keeps working in the tools they know while reaching students on the channel they actually check. What sets Mongoose apart from a generic texting tool or a chatbot: it was built exclusively for higher education by people who understand admissions melt, advising caseloads, and Giving Day campaigns, not messaging in the abstract. Real-time reporting on sentiment, topics, and resolution status gives your team visibility into what's actually working, and real customer results back up the impact: Kettering University saw a 60% year-over-year increase in deposits after implementing targeted texting with Mongoose. Support doesn't stop after onboarding. Every team gets live online training, on-demand webinars, and a full documentation and video library, plus responsive email, phone, chat, and 24/7 live support when something needs a human fast. Trusted by more than 1,000 institutions to reach every student, Mongoose is built on one belief: every conversation matters. > > Verdict: Rated **4.8/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 64 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mongoose - **Location**: Orchard Park, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$2,500.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact Mongoose directly for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Admissions Management - Alumni Management - Application Management - CRM - Campaign Management - Candidate Management - Communication Management - Contact Database - Contact Management - Curriculum Management - Data Import/Export - Engagement Tracking - Event Management - Financial Aid Management - For Alumni Associations - For Higher Education - Fundraising Management - Housing Management ## Integrations (8 total) - Anthology Encompass - Blackbaud CRM - CRM Analytics - Ellucian - Radius - Salesforce Platform - Slate - Workday HCM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Higher Education Software](https://www.softwareadvice.co.nz/directory/4253/higher-education/software) ## Related Categories - [Higher Education Software](https://www.softwareadvice.co.nz/directory/4253/higher-education/software) - [Admissions Software](https://www.softwareadvice.co.nz/directory/4687/admissions/software) - [Student Engagement Software](https://www.softwareadvice.co.nz/directory/4330/student-engagement/software) - [Alumni Management Software](https://www.softwareadvice.co.nz/directory/3586/alumni-management/software) ## Alternatives 1. [Meritto](https://www.softwareadvice.co.nz/software/340562/comprehensive-admission-suite) — 4.6/5 (619 reviews) 2. [Purplepass](https://www.softwareadvice.co.nz/software/151135/purplepass) — 4.9/5 (304 reviews) 3. [DreamClass](https://www.softwareadvice.co.nz/software/347326/dreamclass) — 4.8/5 (75 reviews) 4. [TUIO](https://www.softwareadvice.co.nz/software/265029/tuio) — 4.6/5 (200 reviews) 5. [Classe365](https://www.softwareadvice.co.nz/software/36455/classe365) — 4.8/5 (165 reviews) ## Reviews ### "Game Changer for Our Engagement" — 5.0/5 > **Brittany** | *9 October 2020* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: This software has been easy to set up, use, and has met our students where they are in a way that was incredibly well received. I love that the tool is easy to use and intuitive, but also has in depth features to use as well if you want them\! > > **Cons**: Our biggest challenge is messaging international students, especially given the costs for our international students when living in their home country. > > We’ve had an amazing user experience with Cadance\! Our set-up was seamless and we had all the tools we needed to launch successfully, and our support since that time has been incredible. The level of support and access we have to the Cadence team ensures that we stay on track and never feel alone in our efforts. ----- ### "Cadence Is Our Secret Weapon" — 5.0/5 > **Kimberly** | *29 November 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Mongoose Cadence is a product that I would refer to anyone in Educational Management. The ease of use with the product allows our organization to have different departments work inside the software in mass texting silos that are separate and organized. Users of all ages find the product comfortable to use. The inbox so closely resembles an email inbox that training is almost not needed\! The deployment of the product and the integration set-up with our CRM worked seamlessly with no delays. Cadence is truly our secret weapon with how efficient, organized, and timely we can be in our communications with our audience. > > **Cons**: There is not much to complain about when it comes to the ease of use within Cadence, however, I do wish that Cadence could have better organization within the software. More specifically, I would love folders to organize targets (a way to create a unique audience based on criteria that is dynamic) and segments (a static audience that is one and done). I would also love the ability to delete a segment. As an administrator, I am unable to delete a segment that is years old. Only the creator of the segment can delete it, which includes users who no longer work for our organization, and so we are "stuck" with the segments in our product with no way to get rid of them OR organize/archive them. These are very small complaints, however, as the pros of the product highly outweigh these cons which are more our preference in how we wish to organize the space. ----- ### "Cadence Allows you to reach a wider audience" — 4.0/5 > **Michael** | *24 November 2020* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: Cadence is pretty simple in its functions and is not hard to learn or teach others. > > **Cons**: The thing I liked the least is that it does not always update a person in your contacts. It is a little harder to update contacts and have to do a new upload but it will say that it cant be added because someone already has that number. > > My overall experience has been very positive with cadence. Their customer service is fantastic and they want to make sure you are getting the best out of the product that you can. They also will help with setting up new initiatives and make sure that you have things set up correctly. ----- ### "Great Overall Product" — 5.0/5 > **Brian** | *9 October 2020* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: This software is incredibly easy to implement and begin using right out of the box. The shared inbox feature has been incredibly helpful as well as the ability to text several students at a very personalized level. Minimal training is required due to it's easy-to-understand platform. It has been very reliable and integrates easily using secure data transfers (automated) so you can be sure your communication remains as strategic as possible. > > **Cons**: Something that should be improved upon is the deduplication process. For example, if I manually text a student and add only their first and last name, the text goes through just fine and it manually adds that record. However, when that student comes in thereafter with more data to add to their record, the import on that record will be blocked altogether and the original (manually entered) record will not be updated. This is because there is no student ID assigned. My assumption is that record is only updated based on student ID. Since the phone number exists in the system, it will not allow any other records to be imported with the same number. > > Overall, they have a great team with great overall customer service. My technical requests/questions are responded to and answered, usually, the same day. I am highly satisfied with the use of this product and they seem to have new upgrades/features on an annual basis that make their platform more intuitive and that much easier to use. ----- ### "Relationships Matter: Cadence helped elevate this\!" — 5.0/5 > **Jason** | *30 November 2020* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Cadence has a user friendly interface which allows ease of integration into overall plans for integration into the larger schematic of communication. The interface allows for necessary tracking in order to produce data that show which messages work best and when. What I like about Cadence is that it doesn't necessarily take extra time to utilize the platform on the daily. Rather, Cadence is a part of the daily routine and seamlessly integrates into management of contacts. The ability to group, segment and prioritize has been a lifesaver. The platform allows for quick succinct messaging to our students in a manner that doesn't bog down or cause inefficiency. > > **Cons**: There aren't a lot of cons with Cadence. When there is an issue the team is quick to respond to help find a workaround or a solution. I hate that links get filtered but that's not an issue with the software-but rather with the carriers. I would like to see more options for native integrations. However, overall I'm quite pleased with Cadence. > > Cadence is a wonderful tool for engagement and building relationships with students. It is easy to use and the customer service is top notch. I've talked up Cadence to my colleagues so much and shown then the usefulness in such a way that we adopted a whole College approach. Our students love receiving these texts. We've been able to work with the team at Cadence in a way that we've implemented several best practices which have helped us tremendously. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/249844/cadence?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/249844/cadence) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data