4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About Cadence

Cadence is a student engagement platform that helps educational institutions streamline multi-channel communication with students. Colleges and universities can deliver personalized communications to their audiences on at a mass scale. Cadence allows administrators to control engagement efforts and overall student experience. With Cadence, users can create personalized campaigns based on behavior data. The platform automatically engages students via chat with a branded chatbot. It allows managers to target specific groups of students based on demographic information.
Cadence Software - Cadence view message activity

Cadence pricing

Cadence does not have a free version but does offer a free trial. Cadence paid version starts at US$2,500.00/year.

Starting Price:
US$2,500.00/year
Free Version:
No
Free trial:
Yes

Alternatives to Cadence

Modern Campus Message

Signal Vine Playbook for Stop Outs empowers you to maximize your one-to-one text messaging efforts. Use it to seamlessly...

Cadence Reviews

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.8
Customer Support
4.9
5 reviews of 63 View all reviews
Sarah
Sarah
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2020

A solution your staff will love!

From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a phenomenal team of people who have been extremely helpful from day one. When I have suggestions, I always feel like my voice is being heard and their annual conference is one of the best professional conferences I've ever been to. You won't regret working with this product or this team!

Pros

The best part about Cadence is how easy it is to use and how affective it is for connecting us with our audience. We were able to get it up and running within weeks—including our staff training! We have a number of staff members who tend to be nervous about new technology but everyone on our team has found it to be extremely intuitive. Especially with the mobile app, it feels no different than sending and receiving texts through your normal messaging app.

Cons

One issue I've found is that it can be difficult to update contact records on the fly. For example, if a student texts us but they were not previously in the system, I haven't been able to find a way to just easily "add a contact" with their name and info. It has to go through the import process with our student information system.

Alternatives Considered

Modern Campus Message, Slate and Mainstay

Reasons for Switching to Cadence

This product, more than the others, seemed to focus on personalized connections between students and our admissions staff. It wasn't as focused on automation and it was more than just a feature within a larger product. It was also clear that it would be easily customizable for our specific needs and would give us unlimited texting at no extra cost, whereas other products had more of a "pay-per-text" pricing structure. We have absolutely no regrets!

Response from Mongoose

Thank you so much for your honest feedback and glowing review, Sarah! We are so happy that Cadence is your preferred texting platform!

Replied 20/11/2020
Julia
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2020

Mongoose Cadence is a Lifesaver!

Cadence has been a lifesaver to our office. We pride ourselves on individualized attention and relationship building with our students and this product has allowed us to meet our students on their level. This product has made communication so much easier for our staff and the students we serve!

Pros

Mongoose Cadence allows us to interact with the students that apply to our institution in a fast, easy, and convenient way. Texting is the primary source of communication and Mongoose makes texting as effortless as possible whether you're doing it from your computer at work or from your cell via their app.

Cons

Honestly, no cons! I have found that any time there were adjustments needed to the software Mongoose Cadence staff worked to update the product to be as efficient and effective as possible!

Alternatives Considered

Modern Campus Message

Reasons for Switching to Cadence

Cadence offered a simpler interface and better customer service! Just like we provide individualized attention for our students, we appreciate the fast, personal help we have gotten from the entire Cadence team, especially [SENSITIVE CONTENT HIDDEN]

Response from Mongoose

Thank you so much for your feedback, Julia! We're so happy to hear that Cadence is your preferred texting platform!

Replied 19/10/2020
Bethany
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 19/11/2020

Honest Opinion

Pros

I think the customer service is outstanding. I know exactly who to contact for any assistance and they are extremely helpful and responsive.

Cons

I think the way the software is organized is extremely confusing. I honestly don't like how the departments are set up. I don't think the way it's organized is user friendly. I also wish it would integrate better with our SIS so that I could get automatic texts set up. We have looked in to this option and told it would not work.

Response from Mongoose

Thank you for your honest feedback, Bethany! We are so happy to hear that you've had a wonderful experience with our Cadence team! Please know that your opinion is valued. I have taken your input in regards to layout and integration to our engineering team for future product feature rollouts.

Replied 20/11/2020
Eric
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/10/2020

A Great Solution for My TRIO SSS Program

Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.

Pros

The software is easy to use and easy to understand. Anyone familiar with email, especially Gmail, will find the interface very intuitive. Our ability to reach and interact with our students has increased dramatically by using this software, and we are reaching students who we were not reaching via email. Having the option for each advisor to have their own number has been fantastic, and it is easy query the list of students and send multiple texts all at once.

Cons

Being able to edit all fields for contacts in the interface would be very helpful. Sometimes updating a user-defined field for a single student can feel unnecessarily laborious.

Response from Mongoose

Thank you so much for your feedback, Eric! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to editing contacts.

Replied 14/10/2020
Brien
  • Industry: Fund-Raising
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/10/2020

Mongoose Cadence Usage

The overall experience over the course of the first year has been great! I highly reccommend Cadence as a texting software for any recruitment and retention needs across any field.

Pros

The setup and implementation of the product are seamless. The support received from the client success leads as well as the tech team is very informational and helpful. The Cadence team wants nothing but success for their clients and it shows with their support and constant growth of the software. Sending individual messages with the click of a button is extremely effective and efficient for departments of all sizes.

Cons

The one downside that we have experienced would be that we are unable to send video messages. We have navigated this nicely thought and used images as well as links to videos.

Response from Mongoose

Thank you so much for your feedback, Brien! We are so glad to hear that Cadence is your preferred texting software! In addition, we've shared your experience with your Client Success Lead and engineering team as we continue to make updates in the future.

Replied 14/10/2020

Related categories