---
description: Review of Dialpad Ai Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dialpad Ai Contact Center | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [AI Sales Assistant Software](/directory/4614/ai-sales-assistant/software) > [Dialpad Ai Contact Center](/software/249832/dialpad-contact-center)

# Dialpad Ai Contact Center

Canonical: https://www.softwareadvice.co.nz/software/249832/dialpad-contact-center

> Dialpad Ai Contact Center provides a cloud-based call center with access to real-time customer insights. Key features include real-time call transcription, multi-channel engagement and live agent coaching, among others.

Dialpad Ai Contact Center enables businesses to analyze customers' sentiments and monitor calls according to requirements. The solution offers integrations with Zendesk, Salesforce and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Dialpad
- **Location**: San Francisco, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$80.00
- **Pricing model**: Per User
- **Pricing Details**: Contact Dialpad for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Call Routing
- Call Transcription
- Chatbot
- Computer Telephony Integration
- Dashboard
- For Sales Teams/Organizations
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Sales Activity Management
- Scheduling
- Sentiment Analysis
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software)

## Related Categories

- [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Dialpad](https://www.softwareadvice.co.nz/software/74028/dialpad) — 4.2/5 (562 reviews)
4. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews)
5. [Squaretalk](https://www.softwareadvice.co.nz/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/249832/dialpad-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/dialpad-contact-center-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/249832/dialpad-contact-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/249832/dialpad-contact-center> |
| en-IE | <https://www.softwareadvice.ie/software/249832/dialpad-contact-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/249832/dialpad-contact-center> |

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