---
description: Review of Qfiniti Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Qfiniti | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Qfiniti](/software/248395/qfiniti)

# Qfiniti

Canonical: https://www.softwareadvice.co.nz/software/248395/qfiniti

> Qfiniti is a contact center quality assurance solution that enables organizations to streamline processes related to employee forecasting, customer behavior analytics, staff performance management, PCI compliance management, and more on a centralized platform. It allows team members to set up screen recording, create online evaluations, manage speech analytics, and handle agent guidance, among other processes.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Compliance Management
- Computer Telephony Integration
- Customer Experience Management
- Employee Coaching Tools
- Employee Database
- Employee Scheduling
- For Call Centres
- Labor Forecasting
- Monitoring
- Performance Management
- Performance Metrics
- Quality Management
- Reporting/Analytics
- Screen Recording Software
- Time & Attendance
- Workforce Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.co.nz/directory/1855/workforce-management-optimization/software)
- [Workforce Management Software](https://www.softwareadvice.co.nz/directory/374/workforce-management-software/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software)

## Alternatives

1. [Calabrio ONE](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews)
2. [CXone Mpower](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
3. [Playvox](https://www.softwareadvice.co.nz/software/214699/playvox) — 4.8/5 (109 reviews)
4. [Verint Forecasting and Scheduling](https://www.softwareadvice.co.nz/software/423818/verint-forecasting-and-scheduling) (0 reviews)
5. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "Great for Call Center audit" — 4.0/5

> **Verified Reviewer** | *15 April 2021* | Computer Hardware | Recommendation rating: 8.0/10
> 
> **Pros**: I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment.
> 
> **Cons**: The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable.
> 
> Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present.

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### "Good to record calls" — 5.0/5

> **Verified Reviewer** | *24 September 2019* | Computer Hardware | Recommendation rating: 10.0/10
> 
> **Pros**: Excellent software to record calls, in my workplace we use it to record calls of the agents to make sure we are having a good customer experience.
> 
> **Cons**: we need to make sure some processes are running in task manager to make sure the calls are being recorded.
> 
> now i can record the calls and i can provide feedback to the agents in the areas they need to improve.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/248395/qfiniti)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/hr/qfiniti-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/248395/qfiniti> |
| en-GB | <https://www.softwareadvice.co.uk/software/248395/qfiniti> |
| en-IE | <https://www.softwareadvice.ie/software/248395/qfiniti> |
| en-NZ | <https://www.softwareadvice.co.nz/software/248395/qfiniti> |

-----

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