---
description: Review of SmartAction Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SmartAction | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [SmartAction](/software/246187/smartaction)

# SmartAction

Canonical: https://www.softwareadvice.co.nz/software/246187/smartaction

> SmartAction leads the industry with purpose-built AI-powered virtual agents designed for businesses dedicated to delivering outstanding customer experiences. The platform empowers effortless conversational AI interactions across voice, chat, and text platforms, liberating live agents to handle crucial human-centric and high-priority conversations. Pricing details are available on request and support is extended via phone, email and other online measures.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SmartAction
- **Location**: El Segundo, US
- **Founded**: 2002

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: United States

## Features

- Machine Learning
- Natural Language Processing

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)

## Alternatives

1. [VideoExpress](https://www.softwareadvice.co.nz/software/449984/VideoExpress) — 4.7/5 (6570 reviews)
2. [Anyword](https://www.softwareadvice.co.nz/software/231859/anyword) — 4.8/5 (391 reviews)
3. [MarketingBlocks](https://www.softwareadvice.co.nz/software/372577/marketingblocks) — 4.8/5 (277 reviews)
4. [ChatGPT](https://www.softwareadvice.co.nz/software/412748/chatgpt) — 4.4/5 (355 reviews)
5. [Afforai](https://www.softwareadvice.co.nz/software/428018/afforai) — 4.8/5 (57 reviews)

## Reviews

### "World class Product, Easy Deployment and great support team" — 5.0/5

> **Philippe** | *27 September 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: In terms of deployment , the team at Smartaction made it very straightforward to deploy customer interactions via automation. The setup although we had a couple questions was great. In summary, reducing the traffic associated with tasks that could be automated freed up our CSE's to handle more complex questions. When you couple these things together it makes for a great customer experience because for and end user to solve a problem quickly without having to wait is ideal.
> 
> **Cons**: Although a few things were not inherently obvious to us during implementation it was more likely user induced due to lack of deployment experience.
> 
> The Sales and Support team are great to work with.  We looked at many products and this met our needs.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/246187/smartaction)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/246187-smartaction/> |
| en-AU | <https://www.softwareadvice.com.au/software/246187/smartaction> |
| en-GB | <https://www.softwareadvice.co.uk/software/246187/smartaction> |
| en-IE | <https://www.softwareadvice.ie/software/246187/smartaction> |
| en-NZ | <https://www.softwareadvice.co.nz/software/246187/smartaction> |

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