About ShopKeep

ShopKeep By Lightspeed is an iPad and Android POS system for retail businesses, restaurants, bars, franchises and quick-serve businesses. The POS software offers a touch screen interface, when used on an iPad or Android tablet device, which allows users to add and remove orders from wish lists. Users can also scan barcodes using barcode scanner hardware in order to add items to the shopping cart and facilitate inventory management. Other inventory management and inventory tracking tools within the POS software include SKU management, re-order management, and the ability to add a new inventory item manually. ShopKeep By Lightspeed offers a built-in register to keep track of checks and payments. Users can maintain multiple payment registers and split, merge or transfer payments between different accounts. Businesses can accept all payment types including cash, credit card, gift cards, and more using the point of sale system and payment processing can be carried out online or offline. Other POS features include cash drawer management, pricing at the time of purchase, and connection with POS hardware such as a receipt printer or card reader. ShopKeep By Lightspeed also offers employee management tools including the ability to track employee working hours, calculate payroll and clock in and out. ShopKeep integrates with multiple marketing tools and lets users create reports and analyze business data to find trends.
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ShopKeep pricing

ShopKeep does not have a free version.

Free Version:
No
Free trial:
N/A

ShopKeep Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 99 View all reviews
Kelly B.
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/06/2019

Overall FANTASTIC!!

I absolutely love the system! The customer service is above anything I could ask for! EVERY time I call, each representative knows exactly what I am talking about, and has an answer for me! Quality!!

Pros

I handle many herbs that are weighed by the ounce. SK lets me set a price by the ounce, that it calculates when I right up the sale. I love this!
I love the connection to QuickBooks and Mailchimp. I do not have a website yet, but will love when I do, that it can be linked as well!

Cons

A few things I would LOVE to see implemented are:
1. A linked-in mobile device (not the $300 one you currently offer that doesn't connect to SK). One that is actually linked into the inventory, and can be used when I have booth events outside of my hard location, during it's business hours.
2. In the items with variations, PLEASE let me move around the variations! I add new variations frequently (as I get new things in), and it would make it so simple if I could alphabetize them as I go. They are all just as I've added them now (out of order!). Also with the tabs, can I please be able to edit the names of the variations as well? Once you've entered the name of the variation, you can't edit the it at all right now.

Jody D.
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2019

Best out there

We do have an IT department that manages most aspects of shopkeep, including maintaining products, iPad layouts, hardware, networking and reports, so we're fortunate in that respect, but in the few instances that we've contacted ShopKeep for help, they have been very responsive and proactive in getting us up-and-running quickly.

Pros

Shopkeep is really easy to use and set up - there is optional customizability and granularity that allows a company to operate as complex a retail or food service business as any small or medium business would want, yet it is scalable to a small business with less complexity too. We are a small, rural hospital with an outstanding Cafe (some people come to the hospital just for the food, and it is considered one of the best places to eat in our community). We use Shopkeep to run the Cafe for employees (who can swipe their ID badge to do a payroll-deduct for their meals), and visitors. In addition, we have a mobile register (iPad) that our dietary staff uses to visit patients on our inpatient wing at meal times to take patient food orders as well. Our patients LOVE this!

Cons

We have been very pleased with the product, and have been using it for over 5 years. The issues we've had are related to the hardware (iPads) and the payment terminal hardware. Even so, these issues have been exceedingly infrequent.

Adam G.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

3
Reviewed on 28/07/2017

It seems they have gone downhill.....

If someone asks for a call don't email. I have lots of questions and need someone knowledgeable for a few minutes to answer them all. Email is inefficient when one of your "answers" leads to more questions and you can't get responses slowly. I would love one person to take ownership of issues and be in easily reachable until the issue is resolved. I don't like having to talk to a new person every time.

Pros

The system is fairly easy to use and my new employees are able to learn it quickly. The bird's eye view is very helpful in knowing how we are doing day to day. I really like the comparisons to the same day last year and last month to see we grow month after month. I like the free MailChimp integration, They recently made a lot of updates that have made the system better and returns smoother.

Cons

It seems they are slow to implement updates, they didn't have an android phone app until recently and you can't see tons of info on it. I wish you could pull up past inventory values for specific days or time periods. The EMV capability on our card reader took well over a year to go active. The battery on the ICMP card reader dies in about 30 minutes of being unplugged not even used. You can't edit saved checks and can't do exchanges. They have a newer integration with BigCommerce that I was excited about because we already have a BC store and have to manually sync the inventory between the two. The problem is the integration isn't working with our store and they don't seem to know why. They have escalated the issue and supposedly the Q&A team is working on it but it's been over a month with no progress and it takes days for them to respond to requests for updates. They recently increased the price which is a large percentage increase. I've called service several times and asked for a manager to talk to and no one is ever available. I was told I'd get called back and one time a "lead" emailed me back and never responded to my follow-up email when I asked for a call. I then called again and asked for a manager and was told someone would call me back in 24 hours and no one ever did. I am now actively looking at other systems to replace Shopkeep because they don't call me back. I even tried to look for a regular non "800" number to call and attempt to call and speak to a supervisor but one doesn't seem to exist. I thought the customer service was good in the past but recently it has been horrible.

Response from Catherine

Hi Adam,

Thank you for your feedback. We've been actively trying to get in touch with you hoping that we can address some of your concerns. We will continue to reach out to you but please don't hesitate to contact us directly by responding to the most recent email you received from us.

Thank you,
The ShopKeep Team

Replied 3/08/2017
Jason V.
  • Industry: Design
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/06/2019

i'm into it

it's been great. purchasing and installing it was easy and hassle free. so.....

Pros

shopkeep works very very well for us we are a full service floral/design and retail store. We had switched after the first year of using another pos system that was absolutely horrible so shopkeep is a breathe of fresh air. It's easy. It's easy to use. to change things in the back office. easy to get help from customer service if i need it. It's easy for my accounting dept to integrate and access all the info and reports that they need on the daily. I really don't have any complaints. I've talked to some bigger companies within the same industry so I know that shopkeep will be able to grow with us for sure.

Cons

don't really have any. it does everything that we need it to do.

Matt S.
  • Industry: Farming
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2019

Best Decision We Made

It has been a great experience. From startup, how easy it is to use and train new employees on to tech support

Pros

Everything. The ease of use and how it never lets us down. If we do have issues, Shopkeep is very quick and responsive to getting us back up and running

Cons

Could use a few more options on the back office

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