--- description: Review of Engagely Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Engagely | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Engagely](/software/245154/engagely) # Engagely Canonical: https://www.softwareadvice.co.nz/software/245154/engagely > engagely.ai is a brand in cognitive decision making by the Economic Times. A no-code platform offers a customizable, secure, and cost-effective solution that’s driven by ideas and not technical expertise. The no-code platform allows to build bots and construct complex workflows without writing a single line of code that too within a week's time. The powerful Omnichannel conversational AI platform helps businesses connect \& engage with their customers across 35+ popular enterprise channels like Chat, Voice, Email, \& WhatsApp to drive superior customer engagement and create personalized, exceptional and intelligent experiences across 120 global languages. Engagely's multilingual chatbot can provide customer support and troubleshoot problems for business users in a language they are comfortable with. The transformative customer engagement platform has a client spread over 10 + countries which includes India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE, and US. Engagely's conversational AI helps businesses segregate leads from contacts by identifying and qualifying their intent using conversations and assigning them to the sales team instantly with its CRM integration to increase conversion rate. Also the powerful ML-powered recommendation engine lets upsell and cross-sell to the customers and improve the revenue drastically. Engagely can work round the clock without human intervention for simple as well as complex queries and save contact center costs by implementing AI-enabled Voice and Chat bots. Engagely acts as the first runner that filters the FAQs and passes the baton to the human agent if and when required. The robust AI-assisted platform helps transform customer engagement and experience with rich media messages, customized greetings, video, maps and other forms of multimedia messages \& respond to the customers in seconds, with high accuracy. Engagely allows businesses streamline business operations, intensify engagement, increase conversions, deliver delightful customer support and drive top-line business growth while reducing business costs. Designed for growing companies as well as for the well-established brands, Engagely is an all in one AI solution for your business process automation needs. > > Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 5 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Engagely ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: India, Singapore, United Arab Emirates, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Autoresponders - CRM - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Contact Management - Contextual Guidance - Customer Database - Customer Experience Management - Customer History - Customer Service Analytics - Customisable Branding - Dashboard ## Integrations (7 total) - Alexa - Google Analytics 360 - Messenger - Telegram - Twilio - Twitter/X - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) - [Employee Engagement Software](https://www.softwareadvice.co.nz/directory/3397/employee-engagement/software) ## Alternatives 1. 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[Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (202 reviews) ## Reviews ### "Effective Customer Engagement and Support" — 5.0/5 > **Gurmohan** | *2 February 2022* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: 1) The platform has extensive and fairly comprehensive features for customer engagement and support in relation to the needs of our company 2) The platform is flexible and multi-channel which allows ease of integration with our software 3) The team working on deployment has been the big differentiator and also the reason for us to choose Engagely over other options available. They have been flexible, extremely customer centric and have gone that extra bit to help us configure and deploy > > **Cons**: 1) The user training can be improved as a lot of it is still self learn. Even though we had a couple of demo sessions it still requires time to understand. 2) A ready reckoner/ e-manual may be helpful for future reference as the apprehension is that as one or two associates learn to configure and use, if we have to hand over to a new person, it will require significant time and effort to train again, > > Overall, very satisfied with the product, the team working with us and the relationship management. While our engagement is fairly new, Verticys looks forward to building a long and mutually profitable partnership ----- ### "Engagely’s Chatbot is a quantum leap, uncomplicating the chatbot implementation into a DIY Project." — 4.0/5 > **Satakshi Anchal** | *26 November 2021* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The DIY platform to enhance, develop and train the bot in new journeys. > > **Cons**: No sandbox or test environment to test the journey implementation and functionality. ----- ### "Whatsapp bot" — 3.0/5 > **tasnim** | *13 January 2022* | Accounting | Recommendation rating: 3.0/10 > > **Pros**: The ease to provide 24\*7 service without human intervention. Its a automatic source of data and document collection for us. > > **Cons**: constraint in terms of path designed as it works on pre defined path. Also there were bugs with hanged the bots many a times. > > We have engaged with Engagely to provide service to our clients in doing hassle free income tax return filing. Engagely help us designed bot for data and document collection of our clients which was directly saved in our CRM. Through the use of Bot we were able to service our clients even after office hours as it requires minimum human intervention. ----- ### "Engagely is the best solution" — 5.0/5 > **Ghanshyam** | *2 February 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: We SS Mobile maharashtra's No.1 Mobile retail stores. We are using engagely bot for new customer acquisition. Easy to Use and service is very good. > > **Cons**: All features are good very easy to use. dashboard is very easy to understand even new person can set and activate bot easily. > > All Good. ----- ### "An omnichannel Customer Engagement Solution for Businesses" — 4.0/5 > **Anushua** | *1 February 2022* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: An apt business solution which is: Easy to Use Easy to Customize Diverse > > **Cons**: The software in itself is good but the response time of the team handling the clients' accounts can be improved. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/245154/engagely) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data