About Bullhorn ATS & CRM

Bullhorn provides cloud-based CRM solutions for relationship-driven businesses. The solution offers automated data capture and customer insight technology to help companies win customers and keep them engaged. Bullhorn’s CRM software is a web-based solution built for companies that need to closely manage and nurture prospect and customer relationships. Bullhorn's CRM functionality can be used by many different types of organizations, from a consulting firm that needs relationship management insights and detailed lead/opportunity reporting to a PR agency that needs internal reporter management capabilities and greater visibility into pitch effectiveness. Mobile-ready and available in any browser, Bullhorn CRM offers users the flexibility to work anywhere, anytime and on any device. Bullhorn CRM also provides an open API upon which organizations can build and integrate business-critical tools and apps.
Bullhorn ATS & CRM Software - Dashboard
Bullhorn ATS & CRM Software - Job List
Bullhorn ATS & CRM video
Bullhorn ATS & CRM Software - Dashboard - thumbnail
Bullhorn ATS & CRM Software - Job List - thumbnail

Bullhorn ATS & CRM pricing

Bullhorn ATS & CRM does not have a free version. Bullhorn ATS & CRM paid version starts at US$99.00/month.

Starting Price:
US$99.00/month
Free Version:
No
Free trial:
No

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Bullhorn ATS & CRM Reviews

Overall rating

4.1
Write a Review!

Feature rating

Value for Money
3.7
Functionality
4.0
Ease of Use
4.1
Customer Support
4.0
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All Bullhorn ATS & CRM Reviews

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1,074 reviews
Jordan
Jordan
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 19/09/2024

GReat for Agencies!

Pros

Really easy to use, great for recruiting firms/agencies

Cons

Not great for internal recruiting, but thats what its marketed as

Dave
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/05/2024

Bullhorn - the internal recruiter's best friend

It's changed the way we recruit. Allows us to give a really positive candidate experience because we can track our interactions to be personable.

Pros

Easy to use, cost effective, customisable and bespoke to us. The file noting of candidate interactions, ability to easily merge profiles. It's a professional solution, so much better than the HRIS systems with their inbuilt ATS.
It's billed on per user, so its very cheap. The support team are excellent.

Cons

Rolling it out and customising was a challenge but was worth it. The mobile app with default customisation is pretty basic so needs work. Sometimes the viewing of CV's in the platform is clunky depending on the CV but still fine.

Alternatives Considered

Teamtailor, ELMO Software, BambooHR, JazzHR and JobAdder

Reasons for Choosing Bullhorn ATS & CRM

Cost, and a better ATS. There is a support team local to Australia.

Switched From

Criteria

Reasons for Switching to Bullhorn ATS & CRM

Price and features and a local support team.
Blake
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

5.0
Reviewed on 20/01/2025

Bullhorn for a staffing agency

So far Bullhorn has worked well as an ATS but the options to customize and do BULK actions is a must.

Pros

Bullhorn integrates with most other systems that we use and is accessible on the go.

Cons

Bullhorn is very cumbersome and it lacks the customization we need in the staffing world with many differing clients.

Deni
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
1
Ease of Use
2
Customer Support
3

2.0
Reviewed on 7/11/2024

There are Better CRM/ATS Platforms Available

We used it for about a year before finding a better tool for our team. Once we started using our new tool, it was hard to look back at Bullhorn with fondness. We realized that recruiting was made more difficult by Bullhorn than it should have been.

Pros

I thought it was easy to understand how to use the product.

Cons

Bullhorn required double entry and had workflows that were clunky and made efficiency tough to achieve.

Chris
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 14/11/2024

Good Recruitment ATS & CRM

Overall, it's quite good to deal with. Everything is laid out quite well and it integrates with a lot of 3rd party solutions.

Pros

I like that it's relatively easy to create pipelines of candidates, create jobs, track opportunities, and create tasks.

Cons

I wish Bullhorn would integrate candidate headshots (usually found on LinkedIn) to help identify candidates. I also find that the website will stop working properly after being open for about 5-6 hours and will need refreshing.

Vikram
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

2.0
Reviewed on 23/07/2024

Service Issues

Bullhorn has failed to implement the onboarding process correctly. Within the first 60 days, we raised over 20 complaints. Their analytics feature is non-functional, and they admitted to implementing the wrong version, requesting more time to fix it. Additionally, their LinkedIn integration does not work. We are extremely dissatisfied with the service provided.

We are very disappointed with the service provided. The wrong version of Bullhorn Analytics was implemented, causing discrepancies in our metrics. Despite attempts to rectify this, the issues persist.

Based on our experience, I cannot recommend Bullhorn.

Pros

Nothing much great to mention about. Except the Brand.

Cons

LinkedIn integration does not work.
Bullhorn Analytics was not implemented properly by the their vendor,

Alternatives Considered

LinkedIn Jobs

Reasons for Choosing Bullhorn ATS & CRM

Our [sensitive content hidden] has suggested to use.

Switched From

CEIPAL ATS

Reasons for Switching to Bullhorn ATS & CRM

Our [sensitive content hidden] has refered us. IT was a Mistake
Ray
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
2

4.0
Reviewed on 15/08/2023

Good solid CRM

Generally good, which is why we have stayed for 3 years. Works well. Solid CRM.

Pros

It is relatively easy to use, process thorugh the job etc works./ The system works which is better than when I sued Vincere. The help desk does repsond quickly. You have to log. Onboarding is ok - strong processes. But like any larger company it is on you. You have to watch vieos to learn the system and people supporting changes regularly so you will find your knowledge within a year will be better than people supporting you. But as I say the help team will pass you on to experienced people if the problem exists. Overall is a good system, a larger company with the usual larger company processes.

Cons

Advertising - works but adding a job for multiple jobs can be long winded. Indexing we have had issues with, searching for candidates and not coming up, but they are on there. The biggest issue is Bullhorn partners, very expensive and not al that great.Be wary for all CRMs and Bullhorn when they repsond with yes we have a partner that can do that, for example text messaging. Creating a branded Cv should be easier. Parsing could be better. There answer is we have a partner. Some of this you expect the CRM to do, at the end of the day what are you paying for, if the answer is we have a partner.

James
  • Industry: Executive Office
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 7/08/2024

Good for basic useage

Overall it is a good CRM and probably the smoothest one that we have used

Pros

The ease of parsing CV's and resumes saves a lot of time

Cons

Doesn't integrate as well as we would like with some other software to make mass data integration possible

emma
  • Industry: Staffing & Recruiting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/01/2025

Great platform

great services, from inputting to invoices

Pros

great system to use easy and everything flows

Cons

there was not one thing i dint like about the platform

Kiersten
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 28/09/2024

Bullhorn Review

Pros

I love that it's easy to sort through and use

Cons

I dislike that it can be a bit slow to run

Adam
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
2
Ease of Use
3
Customer Support
0

3.0
Reviewed on 18/10/2023

An OK CRM but there are better

I used it when I was managing existing accounts. It did a good job in tracking activity and mapping sales.

Pros

It gets the job doneReports are easy to pull When you are used to it, it delivers everything it needs to It is a very relaible platform

Cons

It's pretty dated looking and takes some time to understand and get the most out of - especially when compared to some of the alternatives out there

Arun
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 15/09/2023

Feedback

Overall its a good product

Pros

Collection and analysis of candidates resumes is easy

Cons

Skill wise ,experience wise, location wise filtering for the employer is good but integration part need to be improved

Akshay
Akshay
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
2

3.0
Reviewed on 11/05/2023

A modern and collaborative ATS

Bullhorn ATS is a comprehensive software which provides many benefits to staffing agencies. I like the centralized database, time saving automations, custom workflows, and analytics reporting capabilities. It is also mobile friendly. Bullhorn is complex and expensive and may not be the best tool for a company starting out. The customer support can be improved as well.

Pros

Bullhorn has a centralized candidate database which allows users to store all candidate information, making it easy to access and search for candidates. Bullhorn allows users to customize workflows to fit specific recruitment processes at different companies. There are also plenty of time saving automations for many tasks in the recruitment process like resume screening, scheduling and candidate communications. It allows collaboration between recruiters and hiring managers.

Cons

Bullhorn can be complex and difficult to learn especially without technical experience. It can be expensive for start-ups as the pricing is based on the number of users. The tool is heavily reliant on solutions with other softwares which can be challenging to troubleshoot. The data storage in the tool is not as flexible as other competitors and there is limited customer support.

Jamie
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 20/04/2023

Efficient system for managing recruitment agency process from client & candidate side.

Bullhorn does what it says on the tin, it's an efficient clean well integrated candidate, job and client management system. If you get great partner software's to merge with Bullhorn the journey can be even more efficient.

Pros

It was smooth in terms of it's operation, it was a great way to manage your KPI's through intelligence and stats gathering so you know you were 'following the process'

Cons

Visually after using Vincere one of Bullhorn's competitors, they could smooth the visualisations to understand candidate and client stages better.

Seetha
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 15/04/2023

Best ATS

Its very user friendly. Easy to use. Easy to maintain relationship to the candidates end to end recruitment life cycle process. Some times it takes loading time to fetching candidates. Otherwise all good.

Pros

I Like Bullhorn very much. It is used source candidates. It is very much useful for non IT requirements. Following up the candidates is too good. Good database also.

Cons

Overall experience is too good. Best candidate management tool like scheduling interviews followups feedbacks. Everything should be noted using this ATS. Best interaction between the client and candidates. Bullhorn acts like a good database.

Wyatt
Wyatt
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 8/06/2022

Mostly good, with fixable needed improvements

It's been mostly positive. I've used TEKsystems' internal ATS and CRM, and I've used Greenhouse. As a staffing company, I don't think Greenhouse is the right tool. Bullhorn definitely hits the must-haves, but there are many ways it could improve that don't seem like asking too much.
If my complaints with the product are just my lack of knowledge of the product offering, that would mean they could do a better job of teaching the best use-cases and practices of their product.

Pros

The 'Last People Contacted' is a very useful tab to have auto-loaded. Finding candidates can be difficult without it considering you need their number memorized, if they have a common name, or their profile name is different than the name you call them (Charles vs Chuck).
The moving across stages from 'Connect' to 'Placement' is aesthetically pleasing and well designed.

Cons

Tracking which candidates are in play and submitted should be front and center on "My Dashboard". The cards available on "My Dashboard" are nearly all irrelevant to the recruiting lifecycle, making it fairly useless apart from "My Activity" if the admin sets some goals for you. Even the "Recruiting Manager" dashboard report is fairly useless as it only tracks candidates who's stage hasn't changed in 5 days. It is still important to track candidates within that 5 day timeframe so it should be easier to see that.
The Last Note should show up on "Latest Comment" on the candidates profile page. There's often 'one-too-many-clicks' instances or journeys that should be trackable by a ML engine, or just customer surveys, and then make those changes to the product, introducing a one-click suggestion button, or just making those actions easier to find via the profile.

deepti
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/12/2022

Best ATS and CRM

My experience with Bull Horn has been great ,it makes my whole recruiting process hassle free and save my time with accurate results and great feature.

Pros

Its a great software for applicant tracking system and customer relation management system Its the best in market till now what i have used in my career.

Cons

There is nothing that i dont like about this software

ma fatima
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 10/01/2023

Recruitment Consultant review

My main job is to find candidates and manage them on each steps and this software has been very effective from the start

Pros

candidate tracking, i love how all of my communication with the candidates are logged in bullhorn weather its from emails or Linkedin, and it is also easy to move candidates to different stages of application. Also there are features helpful to a recruitment team such as the analytics, helps to track activities of consultants

Cons

doing boolean search on bullhorn - not all candidates are being shown in the search results as the CVs need to be properly parsed. So will be missing out on most of possible candidates

Tom
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/02/2023

An Effective & Efficient Applicant Tracking Software

As a Senior Recruiter with an RPO, I have used the Bullhorn ATS & CRM for several years. It is a great applicant tracking system and has served me well.

Pros

I like the way the software is designed, as well as its broad range of functionality. It also integrates well with other applications and platforms.

Cons

I cannot think of anything that I like least about Bullhorn.

Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/01/2019

One Stop Shop

Overall, I can still say that Bullhorn is the best recruiting software. I would highly recommend this tool to other staffing firms.

Pros

Bullhorn is the best ATS I have ever used. It is very user-friendly. It only took me a day to know my way around bullhorn. It allows you to edit fields while you are looking at the list. This is very helpful as you do not need to click on a specific link to have it edited. Also, I love that it is integrated with MS Exchange as email conversations are recorded and can be seen by all internal employees. In addition, it is very easy to track the progress of each requisition. Bullhorn also allows you to set up reminders which are very helpful for busy recruiters like me. I love that text messages are also recorded in the system. Lastly, they have an awesome technical support team! Way to go!

Cons

For me, Bullhorn can still improve on tearsheets. Recruiters should be able to edit fields without them having to click a specific link/candidate. It would be very beneficial if they would add this feature as most job postings are really fast-moving. Another thing that I have noticed is with duplicate candidates. Sometimes I add a specific candidate and it shows me, 50 plus duplicate candidates. When I try to click one, it's nowhere similar to the resume that I uploaded. I hope they can do something about this.

Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
2

4.0
Reviewed on 25/03/2021

Would be lost without it...

Pros

Bullhorn has helped us streamline considerably. It tracks everything from texts to emails by user and candidate/client.

Cons

There are so many features that are "so close" but not quite there yet. I do believe they will get there but it takes longer than anticipated for improvements to be implemented.

Verified Reviewer
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
2

3.0
Reviewed on 25/07/2022

Decent ATS

Overall Bullhorn was good for getting resume through job posts.

Pros

Good for job posting and resume sorting on a daily basis.

Cons

not the most dynamic ATS compared to others as far as functionality and integrations.

Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 1/05/2017

Powerful tool, mid level complexity

Pros

- Great enterprise implementation team
- Intuitive layout
- Useful data integrity features (ie. any field can be made mandatory)
- Automatic Email inclusion
- Good support (within local AU support scope, US support has been underwhelming)
- SalesDuel

Cons

Built-in reporting is non-existent with two addon options available, the first being a third party who can create reports for you, and another called Canvas - BullHorn's solution to the overall lack of reporting.

Cavnas:
Canvas is an in-house rebuild of Cognos Reporting suite however it has a lot of key features disabled, such as the ability for report creators to Cross-Join when required, edit SQL code to enforce certain report behaviour and some minor inconsistent functionality behaviour.
Any raised issues are handled well by our local AU support, however, the US Canvas development team are rarely able to provide long-term solutions.
As of 1/5/2017, I can't endorse Canvas as a complete or entirely functional product.

Training:
If you are moving from a system like JobAdder where the entire concept is around making the process as simple as possible and are making more fields mandatory, you'll need more than the basic BullHorn supplied training for your users to ensure the transition is smooth.

Data Display:
Some overarching data is unavailable in any form, such as "Last Contacted".
You can find "Last Note Added" and "Last Edited", however, neither of these take into consideration the Outlook Email integration they have in place. Which makes it difficult to determine the last time a contact was actually contacted in any way.
The solutions around this are poor.

Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 21/12/2021

Bullhorn - Staffing & Recruiting

Overall satisfied with my experience with BH. Easy program to manage my job orders and seems to work well with our assignments and onboarding team. Does what it needs to do and has a simple lay out!

Pros

BH is overall easy to use; It's a lot easier to search via job numbers. The systems is very straight forward; easy to make notes, comments, change requests, update job descriptions and details, etc.

Cons

The search functions aren't the most accurate when it comes to candidates. I also wish the system could calculate the bill rate once the pay rate is entered, especially for accounts with a specific markup.

Jackson
Jackson
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 26/08/2022

Daily Driver

Pros

I do everything in bullhorn. It may feel bulky at times, but that is just because it is bursting with functionality. There are multiple paths to accomplish the same result, which is convenient.

Cons

Bullhorn has a relatively high learning curve. Due to its nature, it is a long runway to learn how to use all of its many best.

Akshay
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

3.0
Reviewed on 22/04/2024

A flexible and modern ATS made for efficient recruiting

Bullhorn ATS offers a robust suite with a strong focus on centralized data management, workflow efficiency, and insightful analytics, tailored for recruitment agencies. Its user-friendly mobile interface is commendable. Yet, its complexity and premium cost structure may pose challenges, particularly for startups. Enhancing customer service responsiveness would be beneficial.

Pros

The platform excels in consolidating candidate information in one database, streamlining the search and access process. Flexibility is key with Bullhorn, as it allows the tailoring of recruitment workflows and provides numerous automations for routine tasks. Furthermore, it facilitates effective coordination between recruitment personnel and hiring managers.

Cons

For those less technically inclined, Bullhorn may present a steep learning curve. The investment can be significant for startups since costs scale with user numbers. Reliance on integrations means troubleshooting can be problematic, and the storage system may require technical adjustments. Compared to its competitors, Bullhorn could offer greater adaptability and more expansive customer support.

Alternatives Considered

Salesforce Sales Cloud

Switched From

Breezy and JazzHR
Verified Reviewer
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/10/2023

Excellent ATS

Pros

Bullhorn offers a wide range of features for recruiters and staffing agencies, from job posting to candidate sourcing and customer relationship management, all within a single platform. This comprehensive set of tools can streamline and simplify the recruitment process.

Cons

Nothing as such i have seen, User interface should be more creative

Giuliano
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 29/04/2024

A Great HR Solution For Business

Pros

The tool handles recruitment and most our HR needs effectively. Well equipped and effortless to use.

Cons

No issues as the product is helpful and never a problem.

India
India
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/03/2024

Makes timecard submission fast and easy!

Pros

Makes it easy to enter and submit work hours and the format is easy to follow. Also their customer support team is awesome!

Cons

Sometimes logging into your account can be difficult.

Rod
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 16/10/2024

Outdated software

Poor experience in recruiting in the 21st century

Pros

Nothing to write home about. It is very dated

Cons

Slow, not intuitive and very clunky in the modern world

Brenda
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 1/04/2024

BH was user friendly but spendy

Pros

Appreciated the fact that the ATS and CRM was integrated and you're able to track candidates across clients, etc.

Cons

Clunky email campaign set up, opted for other channels.

Lindsey Raye
Lindsey Raye
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

4.0
Reviewed on 18/02/2024

Used Bullhorn Reach since 2009

Pros

How many different items we could post in different locations

Cons

At the time the CRM and automation wasn’t there yet so I never got to experience that

Bo
Bo
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 24/11/2023

Good for big companies

Works really good with large teams, used globally for tracking the team's onboarding process, exceeded expectations.

Pros

Both applicant tracking and sales CRM is offered by Bullhorn, using it is easy, dragging and dropping is nice to have. Getting integrated with other software never occurred a problem. The customer service was helpful and responsive.

Cons

Not very customization friendly, some forms that need mandatory fields should be able to managed by users.

Andres Felipe
  • Industry: Civil Engineering
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4.0
Reviewed on 5/04/2024

Bullhorn ATS & CRM review

Overall I will give Bullhorn ATS & CRM 4 out of 5 stars

Pros

I like that improved the candidate experience, has a user-friendly interface, and a key metric reporting

Cons

Sometimes the customer service is not that great or makes you wait for their response

Bob
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
5

3.0
Reviewed on 12/12/2023

Expensive product with not enough functionality

Pros

Great product for staffing purposes and the job recruitment process makes it super simple to very complex. The learning curve can be steep but after mastering the program you can tailor your experience to however vague or detailed that you need.

Cons

Overall a great product however for the price it's hard to justify unless you are doing big business.

Alex
Alex
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4.0
Reviewed on 10/07/2023

Customer support is amazing

Pros

It's generally super user-friendly. the ability to have multiple tabs open within the CRM. Being able to flag actions/comments to other team members. it allows the team to keep track of applicants and where they are in the process. Great and consistent customer support.

Cons

The searches are inaccurate - narrowing down candidates takes much more time than it should. No simple way to view all CV sends interviews and other bits of pipeline all on one page. The Dashboards aren't great.

Sahil
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
4

5.0
Reviewed on 7/07/2023

Bullhorn is an amazing application Tracking System.

Overall Bullhorn has so many key features and they help a lot in recruiting and onboarding process.

Pros

Tracking candidates submission, interviews, hiring etc. are quite efficient and easy to use functions of Bullhorn.

Cons

Resume search function can be improved a lot because it doesn't give accurate results when we put more than one filter at a time.

Verified Reviewer
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/05/2023

Streamline Your Hiring and Sales Processes"

Praising the system's powerful tools for candidate sourcing, resume parsing, and job posting, as well as its intuitive interface and customizable workflows. The system also offers strong reporting and analytics capabilities, allowing users to gain insights into key metrics and make data-driven decisions.That being said, some users have noted issues with cost, complexity, and customer support, which may make the system less attractive for certain businesses. However, overall, Bullhorn ATS & CRM is a solid option for companies looking to streamline their recruitment and sales operations and improve their overall efficiency and effectiveness.

Pros

Bullhorn allowing users to tailor the platform to their specific needs and workflows.Additionally, Bullhorn ATS & CRM provides powerful reporting and analytics capabilities, enabling users to track key metrics and gain valuable insights into their recruiting and sales operations. The system also integrates with a wide range of third-party tools, such as job boards, social media platforms, and productivity apps, making it a versatile and flexible solution for businesses of all sizes.

Cons

Cost: Some users have noted that Bullhorn ATS & CRM can be expensive, especially for smaller businesses with limited budgets.Complexity: While many users have praised the system's user-friendly interface, others have found it to be overly complex and difficult to navigate, especially for new users.Customer support: Some users have reported issues with customer support, citing slow response times and difficulty in getting their issues resolved in a timely manner.Lack of integrations: While Bullhorn ATS & CRM does offer integrations with many third-party tools, some users have noted that certain integrations are missing or not fully functional, limiting the system's flexibility and adaptability.

Iris
  • Industry: Business Supplies & Equipment
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/08/2023

work clock

I just found out with my job. My power goes out sometimes that you can call and tell them the hours worked.

Pros

I love how my job track my hours. You can also call the job line.

Cons

I have no problems.I been using this for like six months all my co workers use this daily.

Angelina
Angelina
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

3.0
Reviewed on 26/04/2023

Highly effective for managing recruitment processes

While there may be some glitches to using Bullhorn ATS & CRM, the overall experience is positive. Its ability to post jobs on multiple sites all at once is impressive and works well. If the software performance of the ATS can be improved, it will be a tough ATS to beat in the market.

Pros

I like the certain amount of automation this ATS has. Bullhorn sends follow-up messages, schedules and posts jobs on its own, if promoted to do so. Bullhorn is more comprehensive than other applicant tracking systems as it can also integrate with other HR tools and background checks.

Cons

Customer support can be improved as it is difficult to get training programs and sessions on new features. There are several software bugs that come up when moving candidates through the various stages of recruitments process which can be frustrating and slow down the recruiter in their work. There is a lack of reporting and analytics support from the ATS as well.

Ben
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
5

5.0
Reviewed on 19/05/2023

Essential CRM for any recruiting activities

Pros

Having the access to track my clients and candidates during processes

Cons

Sometimes it does crash but I guess it’s because of the amount of information on there.

Mario
Mario
  • Industry: Executive Office
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
5

2.0
Reviewed on 24/06/2023

Easy to use

Pros

While using bullhorn ATS, I notice it was easy to use

Cons

I do not like the colors, I think that could improve

Amandeep Singh
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 19/06/2023

Sensible reviewer

Pros

I have used this software by weekly and it has the strength to be the best ATS in the market. Its features are diverse and can be very efficient when used for long term.

Cons

I have to find some of the features as some of them are not visible in the main window of this framework.

Aillen
Aillen
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/04/2023

Organized and ease

Great! its serves it purpose

Pros

i like the organized candidates profile and update every thing in this single database

Cons

all is serve well and perfect for the job

Kevin
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 9/05/2023

Solid ATS

Pros

I like that you can have both sales contacts and applicants in 1 system.

Cons

When I was using it, it was somewhat slow.

Aishwarya
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/02/2023

Best review of Bullhorn ATS & CRM

The overall experience with Bullhorn ATS & CRM is very good. It is cost friendly, effective to use and efficient.

Pros

Bullhorn ATS & CRM is the most useful and efficient and effective software to use. You can easily be trained to use this software.

Cons

As for now, there is no such cons of this software yet. It is very effective and useful. Also, it is cost friendly as well.

Megan
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

3.0
Reviewed on 11/07/2020

Disappointed - All Talk & No Follow Through

I rarely leave poor reviews. However; I was so thoroughly taken in with a software I want to share my experience for future potential users.

The customer service is great from the tech team- they get in touch with you quickly. However; I was often finding work arounds myself, or being advised work arounds instead of having issues resolved (example- The DPA/Non DPA issue- an excel spreadsheet can do this, yet a CRM cannot?)

I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor- their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky.

The product was oversold. For example; I was advised their 'merge docs' feature would allow me to bull data directly from the 'Overview', 'Work Histories' which later proved to be false.

Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks.

It's just a complete lack of regard, or care about individual customers once you've signed. There is no continuity of care & it's extremely disappointing for me as a customer, & their sales team who did a great job in the beginning.

Pros

- The ability to hashtag consultants, client contacts & candidates
- The appearance is user friendly
- The ability to customise individual views at the consultant level
- The availability of training online
- The ability to customise yourself without the help of the team.

Cons

- It's old & clunky with attempts to modernise its appearance & features.
- The search uses boolean so consultants require training to know how to search, build lists & find candidates & contacts. EG, you write 'Bob' into search, & it won't appear but you'll add an asterisk & it will appear. If you had 'Bob Jane' in the first name, it also won't appear.
- The filters don't work correctly. EG, we have 'DPA' & 'Non DPA' - BH did not have the ability to differentiate between the two using the filter, because they both said 'DPA'. We had to either change the terminology (which is industry standard in the medical field) or use the advanced search rather than the filters.
- The updating of the custom fields is clunky & not intuitive. Adding in multiple job types was limited to 3 (i.e. salary, contract & temp - we have additional types)and each one required individual customizing (fair) which the played havoc if it didn't match up to the master file which overrode the other 3. EG, ALL custom fields were required on the master, and then you'll match up each in the individual job type as required. You'd then just include what was required in the individual job type.
- The migration from our old CRM was poor. One Example- We ended up with thousands of files that were 'New South Wales' which got turned into 'New South Western Australiales. We were refused assistance in fixing this
- It's slow to load
- Clear your cache daily- or things will break
- No ability to add locations.

Alternatives Considered

Salesforce Sales Cloud, Vincere and JobAdder

Reasons for Choosing Bullhorn ATS & CRM

I needed a full ATS, and SalesForce was too expensive to customise to work for me.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Bullhorn ATS & CRM

The sales rep was on point, the price was reasonable and it appeared to check all the boxes to grow my business.
Karrah
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 13/09/2019

Bullhorn is like a cellular phone - all in the palm of my hand!

I have been using Bullhorn for almost a year now - our company has been with the software for at least 5 years and they are doing everything right. At the beginning of this year my organization decided to add Sense Messaging as another way of engaging with our clientele (best decision we've made). These two pieces of software are connected on my platform and have benefited PMC together and on their own too. When we text our clientele through Sense Messaging it automatically is in the database system allowing PMC to keep track of all of the important conversations with our candidates for reference. Bullhorn has solved many business problems with its simplicity also by simply with its ability to communicate with us. The software provides all the information we need to communicate in our industry. Bullhorn has allowed PMC to keep up to date with our clients' needs in positions and our candidates interests and success to meet their goals. Bullhorn is a computer software program progressing with the times of recruitment.

Pros

Bullhorn is like a cellular phone - all in the palm of my hand - well both of my hands technically - click the mouse with my right hand and type with my left hand when need be. Bullhorn is easy to use, easy to read, it's organizational, it gives you the ability to edit and delete incorrect notations and through contact with Bullhorn's Support Services we've been able to have the software edited for an addition of information that has helped us understand our consumers better to meet their needs. What is most loved about Bullhorn on my end as a Front Desk Agent is having the ability to create and edit templates. I am on the phone from 8am - 5pm Monday through Friday speaking to candidates and clients. Through all this beautiful chaos I am also transferring our customers to our recruiters, payroll admins, and directors. With the opportunity to build and create templates, I have been able to color code, have the message set up, ready to go, and tag my coworkers for knowledge all within a matter of seconds whilst assisting someone else at the same time. There is not a perfect experience to dedicate knowledge here as I successfully complete this task every time. Could not ask for a better resourceful and system.

Cons

Every perfect piece of software comes with its defects. No person is perfect and nothing they create is perfect either. Bullhorn is stubborn in the category of taking extra steps. When I receive resumes via email, I can simply parse them in no strings attached. However, if I try to parse a resume that has been sent via fax, the option is not there. As a user, one must add the candidate, save the candidate and then go back and merge if the candidate is already on file. A lot of baby steps but doable when need to be done. When candidates apply through our website, Bullhorn is outstanding and automatically merges the file into our system. Sometimes if the candidate is already in our system, Bullhorn merges the two files together and sometimes the software does not which creates confusion for our notetaking and reach outs. Thankfully knowing this, I am always 100% on the lookout for those doppelganger files and ready to merge them to create less confusion for my coworkers and our clientele.

Chuck
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

3.0
Reviewed on 10/02/2017

Bullhorn review

I'm a former MaxHire advocate, user, trainer, etc. Love the platform. So this is kind of like a Chevy fanatic reviewing a Ford :-)

Pros

Very clean interface. No over-crowding. Mostly intuitive to use. Love that it's not an installed client on a machine and is cloud based. I like how you can immediately edit some field values on records while viewing them in list format. Love the reporting features and functionality. Hands down 1 of the best here that I've seen.

Cons

uploading data by .csv...if some data on the spreadsheet is a dupe in BH, it will tell you that x# of the uploads were duplicate. Okay - great. But then, that x# of dupes don't get displayed in my list. So then I have saved the new uploads into a tearsheet, sort the tearsheet A-Z and then open my spreadsheet to cross reference who the missing x#s are to then go find them individually in BH and add to the tearsheet. In MaxHire - which Bullhorn OWNS - I get an option to add the dupes to the list. BRILLIANT!

Activities tab in a person record - I think by default always shows (0). But once you click it, you can then see placements, interviews, appointments, tasks, etc. This makes it really challenging to quickly search for those who have any of those activities.

The Bullhorn Accelerator browser extension rarely works. How many times do I have to continue logging in to use it? Same for the Outlook add-in.

Set up - I'm really disappointed that Bullhorn doesn't take the additional time on initial configuration to work with new clients on setting up (or at least notifying the client of these things) email integration with Outlook or Gmail. This should be a default practice by Bullhorn. I've now been at 2 companies on Bullhorn who didn't even have this setup and didn't even know the possibility existed. Bullhorn should be making these recommendations - they are called best practices - or making these things set up defaults. I know the user has to work with their domain host/email host.

Tearsheets - brilliant idea - but to me, a tearsheet is my call list. I put people in a tearsheet per my planning for the next day. You open the tearsheet and you have to open each record to get to the phone number to be able to call them. This is an epic fail. Tearsheet lists don't even display the binoculars for a profile quick view. That would help. Tearsheets don't allow you to manipulate the fields being displayed on the tearsheet (to display contact info). This is a big fail.
It was only after months of frustration that we opened a ticket about this to learn that we have to open the tearsheet through contact or candidate fields to then get access to what makes a tearsheet beneficial in the first place. Totally frustrating.

Calendar - EPIC FAIL - Bullhorn doesn't have a calendar. I live in Bullhorn, but have to use my Google Calendar or Outlook calendar to see what my day looks like? Again - you guys OWN MaxHire. Another great feature for Bullhorn to make happen. And if I book appointments for people on my team with a client or candidate (and I won't be attending), I don't even see the event at all because I didn't invite myself to get the message to my inbox to then accept my own invitation. Come on - that's frustrating. How can I see when to follow up or get a reminder to follow up if it doesn't exist on my calendar.

Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/12/2020

Bullhorn ATS - Is just the best

I recommend Bullhorn to many of our staffing clientele, I always go back to all the features Bullhorn provides, all of the integrations we use (Indeed/LinkedIn) to name a few. The ease of use is a big one for us and it just works so well with our business!

Pros

Bullhorn is so user friendly first off! When i train new employees on the use and flow of Bullhorn I have never had an issue with them not understanding. There are so many training videos that show step by step instructions on how to move throughout Bullhorn that are so helpful!

Cons

There are sometimes latency issues, but this seems to get fixed quite fast! Other than that, we typically do not have many issues within Bullhorn that are worth complaining about.

Alternatives Considered

PCRecruiter

Reasons for Switching to Bullhorn ATS & CRM

Bullhorn won in all categories for our business plan, and we are very happy with our decision.

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