--- description: Review of Tiflux Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Tiflux | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [Tiflux](/software/242300/tiflux) # Tiflux Canonical: https://www.softwareadvice.co.nz/software/242300/tiflux Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/242300/tiflux?page=2) > Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichannel communications. It lets employees manage tickets, chat via WhatsApp, access conversation history, automate workflows, convert emails into tickets, and create message templates from a unified platform. With Tiflux, customer support agents can send automatic replies, transfer chats, access ticket details, schedule appointments, manage expenses, record time spent on tickets, and view customer requests. Team leaders can utilize the built-in dashboard and generate reports to manage service activities, assess team performance, track revenue, identify customer issues, monitor ticket status, and evaluate service profitability. Additionally, staff members can use the mobile application to create tickets, view client details, send file attachments, change ticket owners, update priority status, access service-level agreements (SLA), and capture customer signatures on ticket reports. Tiflux offers an API, which facilitates integration with several third-party applications, including GitHub, Jira, WhatsApp, Facebook, Asaas, Conta Azul, and Gupshup. Pricing is based on monthly subscriptions, and support is extended via chat, email, phone, documentation, and other measures. > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Tiflux - **Location**: Joinville, Brazil - **Founded**: 2017 ## Commercial Context - **Starting Price**: R$0.00 - **Pricing Details**: Pay for attendant user For Add-on - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, English, Portuguese, Spanish - **Available Countries**: Angola, Brazil, Cape Verde, Equatorial Guinea, Guinea-Bissau, Mozambique, Portugal, São Tomé & Príncipe, Timor-Leste ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Routing - Availability Management - Billing & Invoicing - Capacity Management - Change Management - Chat/Messaging - Client Portal - Compliance Management ## Integrations (9 total) - Asaas - Bitrix24 - ContaAzul - Data Studio - GitHub - Jira - Make - Microsoft Power BI - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) - [Remote Monitoring and Management (RMM) Software](https://www.softwareadvice.co.nz/directory/4344/remote-monitoring-and-management/software) ## Alternatives 1. [JIRA Service Management](https://www.softwareadvice.co.nz/software/116349/jira-service-management) — 4.5/5 (763 reviews) 2. [Atera](https://www.softwareadvice.co.nz/software/125932/atera) — 4.5/5 (446 reviews) 3. [NinjaOne](https://www.softwareadvice.co.nz/software/349671/ninjarmm) — 4.7/5 (282 reviews) 4. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (685 reviews) 5. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11620 reviews) ## Reviews ### "My experience with TIFLUX" — 5.0/5 > **Diego** | *10 March 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software. > > **Cons**: We are using it internally being customer and provider in the system. It works very well, but, for sure, there are some improvements considering this specific use-case. > > I love the Tiflux. Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do. ----- ### "Excellent tool" — 5.0/5 > **Jonas** | *10 March 2020* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: - Possibility of customization - integrations - remote access - ease of locating tickets - Specialized and capable technical support > > **Cons**: - some settings are a little complicated - The interface is not so friendly but it is complete. - Email settings require special care > > Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively. In addition, we are recording data that we never kept. Today we have a much better view of our customers and information that generates incredible reports. ----- ### "TI Flux" — 4.0/5 > **Rafael** | *10 March 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets. > > **Cons**: some reports could be more advanced for service providers that they need to use to bill their customers. ----- ### "TIFLUX is the best app for IT companies and customer service" — 5.0/5 > **Fabiano** | *3 March 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department. > > **Cons**: Some details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings > > 217/5000 It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect ----- ### "Our analysis of Ti Flux" — 5.0/5 > **Rodrigo** | *12 March 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The best part is the integration of features. In other cases, we need to use more than one tool. > > **Cons**: The remote access tool can improve compared to others on the market, but it is still good. > > Here in Cairo we have professionals who work in the area since 1998. Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/242300/tiflux?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/242300/tiflux) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data