--- description: Review of Second Nature AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Second Nature AI | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [AI Sales Roleplay Tools](/directory/5537/ai-sales-roleplay-tools/software) > [Second Nature AI](/software/242025/second-nature) # Second Nature AI Canonical: https://www.softwareadvice.co.nz/software/242025/second-nature > Second Nature AI is a cloud-based sales training platform designed for enterprise and mid-market companies across technology, healthcare, banking, financial services, and telecommunications. It helps sales, customer service, and learning and development teams practice realistic conversations through AI-powered role-play simulations covering discovery calls, objection handling, cold calls, product demos, and scripted calls. Core features include interactive AI personas customizable by industry and buyer type, AI scoring of knowledge accuracy and conversational style delivered within 45–90 seconds, a course editor supporting PDF and PowerPoint uploads, and a performance analytics dashboard tracking scores, knowledge gaps, and progress trends. A Deal Coach provides targeted coaching on live deals. Simulations are available in 30-plus languages, supporting global teams with consistent messaging. The platform integrates with Salesforce, HubSpot, major LMS platforms, and identity management tools. No app download is required — teams access training through any mobile browser at any time. Multi-company admin controls support sub-account management and centralized reporting. Support is available through knowledge base resources. Second Nature AI is compliant with GDPR, SOC 2, and CCPA, with AES-256 encryption applied to data at rest and in transit. > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Second Nature ## Commercial Context - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Malay, Norwegian, Portuguese, Spanish, Swahili, Turkish - **Available Countries**: Israel, United States ## Features - AI Buyer Persona Simulation - AI Roleplay Scoring & Rubrics - AI/Machine Learning - Activity Dashboard - Assessment Management - Automated AI Coaching Feedback - Built-in Course Authoring - Call Monitoring - Call Recording - Call Tracking - Commenting/Notes - Content Library - Content Management - Conversational AI - Decision Support Software - Gamification - Goal Setting/Tracking - Hyper-Realistic Voice Simulation - Learning Management - Mobile Access ## Integrations (12 total) - Docebo - Google Workspace - HubSpot Sales Hub - Microsoft Entra ID - Okta - Pipedrive - SAP Customer Experience - SCORM Cloud - Salesforce Platform - Tietoevry Banking - Workday Learning - Workday Platform ## Support Options - Email/Help Desk - FAQs/Forum - 24/7 (Live rep) - Chat ## Category - [AI Sales Roleplay Tools](https://www.softwareadvice.co.nz/directory/5537/ai-sales-roleplay-tools/software) ## Related Categories - [AI Sales Roleplay Tools](https://www.softwareadvice.co.nz/directory/5537/ai-sales-roleplay-tools/software) - [Sales Coaching Software](https://www.softwareadvice.co.nz/directory/4369/sales-coaching/software) - [Sales Enablement Software](https://www.softwareadvice.co.nz/directory/595/sales-enablement/software) - [Other Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4877/other-artificial-intelligence-ai/software) - [Course Authoring Software](https://www.softwareadvice.co.nz/directory/3777/course-creation/software) ## Alternatives 1. [Fathom](https://www.softwareadvice.co.nz/software/423207/fathom) — 5.0/5 (809 reviews) 2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 4. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Pipedrive](https://www.softwareadvice.co.nz/software/321306/pipedrive) — 4.5/5 (3062 reviews) ## Reviews ### "Powerful tool to train the sales force" — 5.0/5 > **Eileen** | *31 March 2023* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: This is a very successful artificial intelligence driven tool for improving sales capabilities. It facilitates training by simulating scenarios that can be presented to sales specialists. It allows to monitor and evaluate the progress and performance of sales reps undergoing training. Allows the training process to be unlimited in the number of users to participate. > > **Cons**: The built-in artificial intelligence is excellent, it meets all our expectations, it has no negative aspects. > > The results obtained by Second Nature AI are significantly positive, allowing the sales team to effectively execute the planned strategies. This tool facilitates the capabilities for sales reps to interact with customers. ----- ### "Equiped Sales Team" — 5.0/5 > **Judy** | *20 February 2023* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Simple and clean UI/UX design.Qualified on training sales team on all required measures and strategies on sales.VOip and VC recordings for later references. > > **Cons**: Since we implemented, nothing negative to register. I crown it. ----- ### "Practicing role plays with AI" — 5.0/5 > **Rebecca** | *8 June 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Second Nature lets you practice all your sales pitches, product presentations, slide shares etc. with a virtual customer Jenny, who is an AI bot. Jenny is programmed to act like a real customer, asking about competition, value and other topics. She gives you feedback after each practice session which is really helpful to figure out points I didn't cover well enough, and how to improve my tone. As a manager on the system, I can see how each of my sales reps is doing and can drill into trouble spots, listen to their recordings, and put together a customized coaching program for anyone who needs it. > > **Cons**: Sometimes talking to a robot feels a little...robotic. It takes getting used to. But once you've done a few simulations you get the hang of it. Some of our reps prefer practicing with Jenny to practicing with their manager. ----- ### "Taking the guessing out of improving sales performance" — 5.0/5 > **Verified Reviewer** | *10 June 2021* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Everything is measureable with data to back it up. There's no need to review videos of calls or wait until someone blows a deal to try to figure it out afterwards. Second Nature helps prepare the troops before they get to battle, not adding band aids after they come back. I like the idea of transparency, data driven, measurable, and intelligent training. > > **Cons**: This needs more languages, I had a customer in Japan that was interested in it for their partner network but couldn't deploy with English only. When the other languages come it will allow for global adoption by the large multi-nationals across all their sales teams. > > Very positive. I helped a client get the system as part of strategic consulting work. Lack of transparency in their sales force was the motivator in finding a solution. After getting a demo and hearing from their customers, I was impressed. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/242025/second-nature) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data