--- description: Review of CrossEngage Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CrossEngage | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Predictive Analytics Software](/directory/481/predictive-analytics/software) > [CrossEngage](/software/241983/crossengage) # CrossEngage Canonical: https://www.softwareadvice.co.nz/software/241983/crossengage Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/241983/crossengage?page=2) > CrossEngage is a Customer Data and Prediction Platform for growing your customer base into valuable, individual customer relationships. Easily identify, prioritize, and activate the most valuable customer audiences and retain customers through excellent customer experiences to optimize marketing spend. CrossEngage combines a real-time solution for customer data and cross-channel management with advanced AI and AutoML features to intelligently understand and play out your data. With CrossEngage you can easily collect and act upon your first-party customer data across all marketing channels. It offers a real-time solution for customer data with cross-channel campaign management. Comprehensive 360° customer profiles including detailed customer history and user behavior make you get a true understanding of all data. Moreover, CrossEngage provides features for segmentation and automated customer journeys that allow you to target and activate the most valuable customer audiences across multiple marketing channels such as email, direct mailing, programmatic advertising, social ads, and more. Simply set the right triggers within the customer journey for corresponding marketing measures and automated campaigns. By following a data-based and customer-centric interaction across all communication channels, companies strengthen their customer loyalty, increase profitability, and win and retain customers more efficiently. With the predictive analytics features, you can create and maintain fully automated hundreds of machine learning models very easily and accurately to optimize strategy and budget decisions in marketing. Scale predictive models for customer acquisition, 1st to 2nd order propensity, CLV, conversion scores, churn prevention, and many other use cases. Use our easy-to-use model builder or create advanced, fully modifiable models in our AutoML workbench for data scientists and AI experts. Our Intelligent audience management solution makes it intuitive for anyone to prioritize your audiences based on predicted scores without effort. After you identified the most relevant and engaging audiences, use our natively built-in email or mobile push service or any other of our supported integrations to activate your audiences across channels. Reducing friction and offering great flexibility, CrossEngage is easy to implement and allows you to realize simple use cases right out-of-the-box. Through their integrations and APIs, your tech setup is easily extensible, customizable, and future-proof. A team of experts supports brands in realizing a customer-centric approach from onboarding to growth to ensure the success of every client. To meet rising consumers’ privacy and legal expectations, CrossEngage fulfills the highest security and privacy standards. The software vendor hosts all data in the European Union and works with renowned security and privacy experts. With 70 employees in Berlin and Hamburg, CrossEngage serves industry-leading companies such as Deutsche Bahn, Peek \& Cloppenburg, Porta, Scout24, and Shop Apotheke. > > Verdict: Rated **4.1/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 10 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Spotler ## Commercial Context - **Starting Price**: US$1,000.00 - **Pricing Details**: Individual contracts and pricing terms take into account a monthly license rate as well as event based costs. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: Austria, Belgium, Germany, Luxembourg, Netherlands, Switzerland, United Kingdom ## Features - "What If" Scenarios - A/B Testing - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Autoresponders - Behaviour Tracking - Behavioural Analytics - Budgeting/Forecasting - Business Process Control - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Campaign Segmentation - Channel Management - Charting ## Integrations (27 total) - Accengage - ActiveCampaign - Dynamic Yield - Emarsys - Freshdesk - Gmail - Google Ads - Google Analytics 360 - Inxmail - Kameleoon - Leanplum - Lob - Mailgun - Mailjet - Meta for Business ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Predictive Analytics Software](https://www.softwareadvice.co.nz/directory/481/predictive-analytics/software) ## Related Categories - [Predictive Analytics Software](https://www.softwareadvice.co.nz/directory/481/predictive-analytics/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) - [Sales Forecasting Software](https://www.softwareadvice.co.nz/directory/4678/sales-forecasting/software) - [Marketing Automation Software](https://www.softwareadvice.co.nz/directory/1686/automation/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) ## Alternatives 1. [Lebesgue](https://www.softwareadvice.co.nz/software/330363/lebesgue) — 4.9/5 (43 reviews) 2. [EngageBay CRM](https://www.softwareadvice.co.nz/software/83835/engagebay) — 4.7/5 (907 reviews) 3. [Spotler CRM](https://www.softwareadvice.co.nz/software/5776/really-simple-systems) — 4.4/5 (453 reviews) 4. [monday.com](https://www.softwareadvice.co.nz/software/131008/monday-com) — 4.6/5 (5726 reviews) 5. [SAS Customer Intelligence 360](https://www.softwareadvice.co.nz/software/358275/sas-customer-intelligence) — 4.9/5 (8 reviews) ## Reviews ### "Great tool to orchestrate existing marketing channels" — 4.0/5 > **Christian** | *20 September 2018* | Wholesale | Recommendation rating: 8.0/10 > > **Pros**: - many integrations --\> possibility to use and align existing tools/channels (emarsys, optilyz, etc.) - all user and product data actionable in one place - high personalization possible (combination of customer feed and real time customer behavior) > > **Cons**: - no raw data export of statistics yet - no campaign flow chart yet (therefore multi step campaigns are a bit more difficult to maintain) > > Great experience, responsive, nice and helpful people ----- ### "CrossEngage CDP -" — 5.0/5 > **Verified Reviewer** | *7 September 2018* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: The platform has a straightforward internal logic and a matching interface. It is really easy to use the two built-in main features (customer attributes and events) to build segments and customer journeys. I find the ways in which these segments and journeys can be put to use in automating communication intuitive. > > **Cons**: There are certain integrations that are lacking and some of the integrations are a real challenge to set up, especially since quick development resulted in sub-par documentation. > > Overall CrossEngage helps us tremendously in building automated communication campaigns on multiple platforms. It is a great tool to use for transactional as well as marketing communication. We make good use of the platform to distribute our audiences across major platforms as well for use in segmented marketing and as a basis for lookalike audiences for prospecting. ----- ### "Holistic Campaign Management Tool" — 3.0/5 > **Melanie** | *12 September 2018* | Retail | Recommendation rating: 6.0/10 > > **Pros**: High flexibility to set up communication for various channels Great segmentation perfomance > > **Cons**: Good UI but still complex in use due to different set ups of connection to CMS/3rd party tools > > Good cooperation in developing solutions for our business needs ----- ### "Very performant cross-channel-platform" — 4.0/5 > **Verified Reviewer** | *7 September 2018* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: real-time segmentation, easy to use, cross-channel campaign management > > **Cons**: It's still a start up with a few growing pains and a lack of some specific options but to be fair they're improving pretty quickly. > > great company, great people, great platform - and the speed of the real time segmentation is unbeatable. ----- ### "Very agile company to set up cross channel campaigns" — 4.0/5 > **Daniela** | *12 September 2018* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The possibilities are endless especially with the right partners at hand. Continuous developments in UI and the application itself. Can handle a huge amount of date in an impressive speed. > > **Cons**: Not every implementation can be used intuitively and needs some time to practise. > > Our main focus of using CrossEngage is to control for the right communication for our customers at the right point in time to create moments. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/241983/crossengage?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/241983/crossengage) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data