--- description: Review of Phone.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Phone.com | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [Phone.com](/software/241215/phone-dot-com) # Phone.com Canonical: https://www.softwareadvice.co.nz/software/241215/phone-dot-com Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/241215/phone-dot-com?page=2) > Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, technology, services, lifestyle, health and education. It offers users SIP trunking service together with PBX service for a single-provider VoIP solution. The solution also includes applications such as call queuing, conferencing and call recording. Phone.com's Communicator softphone application allows businesses to use desktops based on Mac OS or Microsoft Windows as PBX extensions. The application supports both voice and video calling and enables users to manage and modify their call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app is compatible with Android, iOS and BlackBerry devices. Additionally, Phone.com features dial-by-name directory, HIPAA compliance, E911 dialing and bulk number porting. Services are offered on a monthly subscription basis that includes support via phone, email and online livechat. > > Verdict: Rated **3.6/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 71 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Phone.com - **Location**: Newark, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$18.00 - **Pricing model**: Per User - **Pricing Details**: All plans come with Phone.com’s core communication features (like call handling, voicemail, and video meetings), and you can choose to bill monthly or annually (annual billing usually offers savings). Add-ons such as ProSIM (mobile voice), live answering services, or bespoke integrations are available separately. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Alerts/Notifications - Audio Calls - Audio/Video Recording - Automated Attendant - Automatic Transcription - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Routing - Call Scheduling - Call Screening - Call Transfer - Caller ID - Collaboration Tools - Conferencing - Contact Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) - [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software) - [Web Conferencing Software](https://www.softwareadvice.co.nz/directory/3822/conference-calling/software) - [Audio Conferencing Software](https://www.softwareadvice.co.nz/directory/4441/audio-conferencing/software) - [Video Conferencing Software](https://www.softwareadvice.co.nz/directory/4531/video-conferencing/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews) 2. [800.com](https://www.softwareadvice.co.nz/software/120982/800-com) — 4.7/5 (330 reviews) 3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 4. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 5. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1203 reviews) ## Reviews ### "Decent Phone System for Small Business" — 3.0/5 > **Fernando** | *20 July 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Great telecomm resource for small business, easy to add phone lines, text message customers receive fax and great price point > > **Cons**: poor quality of service, doesnt seem to work well with apple products the desktop app crashes all the time and the same with the phone app > > its been an ok experience, its annoying when we have to delete the app reinstall and then enter our credentials when there are issues ----- ### "Work Calls Made Easy" — 5.0/5 > **Verified Reviewer** | *31 December 2019* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place. > > **Cons**: Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day. ----- ### "worst customer service you will experience\!" — 2.0/5 > **alex** | *30 October 2024* | Construction | Recommendation rating: 0.0/10 > > **Pros**: I liked the fact that I could have a toll free number to use in my business. > > **Cons**: The customer service is a joke\! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone\! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through > > signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill\! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone\! I'm just going to let it disconnect and get another number somewhere else ----- ### "phone.com great customer service team" — 4.0/5 > **Verified Reviewer** | *24 January 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs. > > **Cons**: It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs. > > I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful. ----- ### "Dependable, but not the most modern" — 5.0/5 > **Chris** | *11 April 2018* | Design | Recommendation rating: 7.0/10 > > **Pros**: Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it. > > **Cons**: Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/241215/phone-dot-com?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/241215/phone-dot-com) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data