About Rooftop

Rooftop is an all-in-one email management, team collaboration, and project management platform. This web-based solution is designed to streamline internal communication, task management, and customer support. Rooftop provides tools to increase team productivity, such as a shared email inbox, canned responses, intelligent search capabilities, automatic routing, reporting, and more. Rooftop’s project management tool enables teams to collaboratively build custom workflows and client pipelines. It provides features for task assignment, scheduling, document management, and real-time communication. Additionally, the platform includes a built-in simple CRM tool that allows teams to easily manage and track customer information in order to streamline sales processes. Pricing for Rooftop is billed per user, per month. Discounted pricing is available for annual plans. Support is provided via live chat, email, and an online knowledge base.
Rooftop Software - Conversations
Rooftop Software - Notes
Rooftop Software - Search
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Rooftop pricing

Rooftop does not have a free version but does offer a free trial. Rooftop paid version starts at US$15.00/month.

Starting Price:
US$15.00/month See pricing details
Free Version:
No
Free trial:
Yes

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Rooftop Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
4.2
Functionality
4
Ease of Use
4.4
Customer Support
5
5 reviews of 8 View all reviews
Preston P.
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/05/2021

Very pleased

We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'

Pros

Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.

Cons

Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Reasons for Switching to Rooftop

User Interface - easy to use and quick start up Local company with quick service support

Response from EASI

Hi Preston, thank you so much for your review and for your precious feedback!

Replied 31/05/2021
Louis S.
  • Industry: Pharmaceuticals
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

3
Reviewed on 1/06/2021

Most of the options are really useful, this app allows a very professional customer support

Pros

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Cons

Waiting time when charging a discussion.

Verified Reviewer
  • Industry: Warehousing
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 13/08/2021

Rooftop, Is it for you?

This was one of our first experiences with this type of software. overall we were happy with this choice and it taught us a lot about what we needed so we were able to increase our workflow and keep everyone up to speed.

Pros

All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.

Cons

It can be a little slow to load and I would like it to have more mobile function

Sean Y.
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/05/2021

Overall it is quite useful, but sometime it maybe quite slow.

No comment from me, it is very useful overall

Pros

The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.

Cons

Some time it might very slow in terms of loading

Chris H.
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

4
Reviewed on 29/05/2021

Great tool to capture every step of the journey

Ability to track interactions with clients and quickly revert to previous discussions or promises.

Pros

One location to stare and document your daily interaction with clients

Cons

Find that the dates do not reflect properly when making changes.

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