Rooftop

Pros

Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.

Cons

Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Alternatives Considered

Reasons for Switching to Rooftop

Pros

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Cons

Waiting time when charging a discussion.

Pros

All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.

Cons

It can be a little slow to load and I would like it to have more mobile function

Pros

The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.

Cons

Some time it might very slow in terms of loading

Pros

One location to stare and document your daily interaction with clients

Cons

Find that the dates do not reflect properly when making changes.