--- description: Review of Botpress Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Botpress | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Botpress](/software/240801/botpress) # Botpress Canonical: https://www.softwareadvice.co.nz/software/240801/botpress Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/240801/botpress?page=2) > Botpress is a cloud-based AI agent platform designed for customer support teams, serving solo operators, small businesses, agencies, and large enterprises across a wide range of industries. Botpress allows teams to build, deploy, and manage automated chat agents that handle customer inquiries without requiring deep technical expertise. Core features include a visual conversation builder, multi-channel messaging, agent handoff to live support staff, analytics dashboards, and integrations with popular CRM and helpdesk tools. These features help businesses reduce response times and handle higher volumes of customer requests. The platform is deployed entirely in the cloud, so no installation or on-premises infrastructure is required. Support is available through a knowledge base, community forums, email, and live chat, giving users multiple ways to find answers and resolve issues. > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 37 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Botpress - **Location**: Quebec, US - **Founded**: 2018 ## Commercial Context - **Starting Price**: CA$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pay-as-you-go pricing. Start for free and customize your subscription plan as your usage grows. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Albanian, Arabic, Armenian, Bangla, Bulgarian, Catalan, Chinese, Croatian, Czech, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Malay, Norwegian, Polish, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - AI/Machine Learning - Chatbot - Code-free Development - Contextual Guidance - Data Visualisation - Employee Recognition Software - Intent Recognition - Live Chat - Machine Learning - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pulse Surveys - Reporting/Analytics - Virtual Personal Assistant (VPA) - Workflow Automation ## Integrations (25 total) - Algolia - Bannerbear - ChatGPT - Deltek WorkBook - ElevenLabs - Facebook Business Suite - Google Cloud Dialogflow - Google Workspace - HTTP Toolkit - HubSpot Marketing Hub - Instagram for Business - Make - Meta Audience Network - Metabase - Microsoft Teams ... and 10 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [AI Agent Builder](https://www.softwareadvice.co.nz/directory/5075/ai-agent-builder/software) - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) ## Alternatives 1. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) 2. [Fin](https://www.softwareadvice.co.nz/software/530033/Fin) — 4.6/5 (18 reviews) 3. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (269 reviews) 4. [Tiledesk](https://www.softwareadvice.co.nz/software/359462/tiledesk) — 4.6/5 (154 reviews) 5. [Zendesk AI](https://www.softwareadvice.co.nz/software/450123/Zendesk-AI) — 4.6/5 (8 reviews) ## Reviews ### "World-Class Bot Building Platform" — 5.0/5 > **Carolyn** | *15 March 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Botpress offers an economical and code-friendly low-code platform that allows for a range of user skill and experience to begin building scalable applications quickly. > > **Cons**: Ambiguity on feature releases / project update timelines. They're certainly not the only company that ships features without a schedule posted to the public, but it's always nice to have a know in advance when new bells and whistles are coming\! > > Botpress is a great platform with a strong community of developers around the world that are welcoming and open to sharing their time, resources, and elevating best practices among bot builders. ----- ### "Excellent product and very user-friendly" — 5.0/5 > **Jean-Francois** | *22 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: After evaluating multiple options, we found Botpress to be the ideal solution. This tool stands out for its user-friendliness, ease of use, and efficiency. The combination of managing conversation flows with pre-configured cards and AI provides effective control and remarkable flexibility. Moreover, the integration with GPT is highly impressive and seamlessly incorporated into the tool. In addition, the support for learning the tool is robust. The available documentation, active Discord channel for inquiries and discussions, and comprehensive YouTube training channel together create a well-designed ecosystem around the tool. > > **Cons**: While the documentation is accessible and easy to consult, there are areas for improvement, such as the inclusion of default values for certain configurations or variables. Our tests helped us identify these, but the search in the documentation did not. ----- ### "Amit’s review" — 3.0/5 > **Amit** | *10 April 2020* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Ease of usage Ui flow design Nlp processing > > **Cons**: Customization Add custom widgets and hooks ----- ### "A Flexible Chatbot Building Platform" — 5.0/5 > **Kamsi** | *15 February 2024* | Religious Institutions | Recommendation rating: 9.0/10 > > **Pros**: I like that Botpress has a low-code interface that makes it easy to create and manage chatbots, with little or no coding skills. I can use the visual flow editor, the built-in templates, and the drag-and-drop widgets to design conversational flows and user interfaces in minutes. > > **Cons**: I dislike that Botpress has a steep learning curve, especially for beginners and non-technical users. The platform has a lot of features and options, which can be overwhelming and confusing at first. I have to spend some time and effort to learn how to use the platform effectively and efficiently. ----- ### "A great tool for creating custom Ai chatbots with ease" — 4.0/5 > **Wisdom** | *30 October 2025* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: I really like how flexible and user-friendly it is, especially for non-technical users. The visual flow builder makes it easy to design chatbots without deep coding skills > > **Cons**: Sometimes it takes time to get used to the interface, and setting up advanced Features can be a bit technical for beginners > > Overall, I had a great experience, building a chatbot for the very first time, despite not being technically inclined ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/240801/botpress?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/240801/botpress) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data