---
description: Review of CSAT.AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CSAT.AI | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [CSAT.AI](/software/240494/csat-ai)

# CSAT.AI

Canonical: https://www.softwareadvice.co.nz/software/240494/csat-ai

> CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to see an estimation of their CSAT score in real-time. This enables agents to proactively correct course prior to concluding an engagement. Agents are able to self coach and benefit from in-the-moment customer sentiment analysis. No longer will overwhelmed managers have to read hundreds of scripts to find the single one that needs improving. 
 
Additionally, real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. Benefiting from millions and millions of real world customer service interactions to support real agents, CSAT.AI elevates the quality of your team giving you the competitive advantage.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Navedas Technology Solutions

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Lite - $0/-  (Free forever)
For teams just getting started with automated QA and more. 

Professional ($20 Per user, per month billed annually, $25 billed monthly)
For teams that need to create a robust QA/CX process with self-training.

Enterprise (Let’s talk\!)
For organizations that need custom QA/CX workflow, control, and support.

Visit https://www.csat.ai/pricing/ for pricing details.
- **Target Audience**: 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Chat/Messaging
- Dashboard
- Data Visualisation
- Engagement Tracking
- Monitoring
- Negative Feedback Management
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Text Analysis
- Third-Party Integrations

## Category

- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)
- [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software)
- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)

## Alternatives

1. [Guusto](https://www.softwareadvice.co.nz/software/105459/guusto) — 4.9/5 (3519 reviews)
2. [monday.com](https://www.softwareadvice.co.nz/software/131008/monday-com) — 4.6/5 (6035 reviews)
3. [Brevo](https://www.softwareadvice.co.nz/software/18887/brevo) — 4.6/5 (3445 reviews)
4. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24103 reviews)
5. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (990 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/240494/csat-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-support/csat-ai-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/240494/csat-ai> |
| en-GB | <https://www.softwareadvice.co.uk/software/240494/csat-ai> |
| en-IE | <https://www.softwareadvice.ie/software/240494/csat-ai> |
| en-NZ | <https://www.softwareadvice.co.nz/software/240494/csat-ai> |

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