LiveSession

Pros

I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.

Cons

I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

Pros

It contains all the features that its competence plus personal support.

Cons

The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick.
The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).

Pros

I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.

Cons

The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).

Pros

- ease of use
- significative dashboard (vs fullstory I used for long)
- personal/team segment

Cons

- waiting for a true integration with Segment (Fullstory stays better on it, i think)
- had a mid experience with support facing and reporting bug after 30mn of paid plan :/

Alternatives Considered

Reasons for Choosing LiveSession

Switched From

Reasons for Switching to LiveSession

Pros

One of the hardest parts of designing great user experiences is obtaining unbiased user tests. With LiveSession this can be achieved incredibly easily (and anonymously), allowing you to see how people interact with your site. This then informs your design decisions moving forward to make a more usable site. They also have auto-detection for things like 'rage clicks' and other UX issues.

Cons

It can be a little technical to set up, so you have to know what you're doing, but once it's set up there's not much else you need to do.

Alternatives Considered

Reasons for Switching to LiveSession

Pros

Very easy to use and navigate. Simple UI. The customer service was exceptionally great! The price is very reasonable, and I'm 100% a happy user.

We will continue to recommend LiveSession to our clients.

Cons

Some administrative features have not yet been implemented yet. However, after speak with [SENSITIVE CONTENT HIDDEN], the owner of LiveSession, he was prompt in making a temporary workaround for us.

Pros

- very fast loading of the recordings (this sucks for many competitors!)
- perfect recording (no HTML/CSS glitches)
- custom variables that you can use to filter out recordings

Cons

- an option to skip recordings without any clicks or just few (to not record everything)

Alternatives Considered

Reasons for Choosing LiveSession

Reasons for Switching to LiveSession

Pros

Good customer support. They listen for feedback and implement features quite quickly it makes them more compelling than other large competitors.
The progress during a year or so we use the service has been quite impressive. The product works with SPA applications much better than most of the competitors.

Cons

Not 100% reliable. Sometimes recorded sessions do not play correctly (issue with styles). But this happens quite rarely.

Pros

The biggest advantage of the LiveSession is the robust way for the analysis of customer behaviours. I used the segments and advanced filtering options to build my own funnels for the clients.

Cons

It's a new tool on the market, so it's not such a comprehensive solution in comparison to others. Although I enjoy this set of the functionalities with the focus on the segments and filtering.

Pros

A lot of useful features, good interface.

Cons

Needs more integrations but they’re in progress.

Pros

Support before purchase as well as during configuration. Advanced filters and navigation between the recordings themselves. Tagging, sharing recordings outdoors. . Inspect mode, error click, rage click - this is the most value features.

Cons

Tool don`t backup css of recorded pages.

Alternatives Considered

Switched From

Reasons for Switching to LiveSession

Pros

Filtering video recordings
Easy to implement and use
Skipping passive parts of video recordings

Cons

Still looking forward to seeing analytical features (e.g. heatmaps) developed

Pros

Being able to see the trouble areas our users have has the best feature by far! We're able to quickly see what our users clicked on to provide accurate support without having to ask a bunch of pre-qualifying questions. We also have been using this to inform design and experience changes based on how our users interact with certain features in the program.

Cons

So far, I don't have anything that I have disliked about LiveSession.

Pros

Light Weight, UI/UX, Features, Set up and also reasonable pricing.

Cons

There is not much when it comes to product but the support could be a bit better when it comes to Prd knowledge.

Pros

I love all the filters that makes scanning a situation or group of users easier.
The recording interface make it easy to spot when an issue occur or when a certain page or functionality is used

Cons

The recording is not showing the same interface as the real user. I made a test in a laptop with Edge then go back to macbook to watch it with chrome and front end was displaying normally, while in Edge nothing was displayed. It is misleading since we can think users encounters no issue when in fact the app was not working.

Pros

Easy to use. Sometimes does not capture exactly - css is jacked.

Cons

Would like more features to identify user drop offs, heat maps etc

Alternatives Considered

Reasons for Switching to LiveSession

Pros

LiveSession is a great service! It was simple to implement on my regular website, as well as incorporating into my online store. LiveSession shows me all of the basics, with great opportunities to dive deeper into data, site visitors, and ways to capitalize on the visits. I'm a novice in this arena, but between the simplicity of the interface, as well as the amazing support by the LiveSession team, implementation as well as viewing of interactions was simple. I've used other services in the past, and LiveSession by far is the best I've used.

Cons

There isn't a thing that I don't like about LiveSession. Service, software, and support are all fantastic!

Pros

Affordable monitoring customer behaviour tool with great analyse and tracking they offer. I loved how easy it was to integrate for someone who not really into tech. Also their customer service is very responsive

Cons

Nothing to consider as a minus, it meets all my expectation and work well

Pros

Easy to understand, I can learn a lot about my customers.

Cons

There are no cons in using LiveSession so far.

Pros

Service is really easy to setup and works well with all my projects.

Cons

I couldn't create a personalised panel I needed with custom data for my projects. Once the REST API is ready this service will be unbeatable!!

Pros

The implementation and the sub accounts management couldn't be any user. The interface is super simple as well. The session player is pretty accurate.

Cons

It still lacks some advanced features such as filtering sessions of users who click onto a specific element from the screen, without having to go thru the CSS selector of that element.

Pros

Good documentation to set it up and the privacy settings for not running the software on certain URLs is nice.

Cons

Had an issue with CSS not being maintained but customer support was responsive and had this fixed within a day.

Pros

Intuitive interface, very helpful and responsive customer support. Integrations with other tools.

Cons

None I think, the customer service helps with problem solving

Pros

I like the fact that we can identify error and rage clicks to identify areas in the product that could use improvement.

Cons

Competitors have more features released. For instance, a metric/analytics dashboard.

Pros

It plays a recording of the complete user experience our members see, so I can assist and provide guidance accordingly.

Cons

Nothing. Really nothing, other than the fact that it is not a free software.