--- description: Review of Totango Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Totango | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Personalization Software](/directory/4276/personalization/software) > [Totango](/software/240462/totango) # Totango Canonical: https://www.softwareadvice.co.nz/software/240462/totango Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/240462/totango?page=2) > Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate by collecting customer information, monitors data for meaningful customer health changes and drives proactive engagement by customer success teams. Totango’s Spark helps users understand customers’ health scores, usage and status. It helps in the optimization of customer operations using scorecards and communication templates, and also by continuous tests of changing expectations of customers. Totango also offers Zoe, which works in three steps. It accesses the information, creates participation and takes action to benefit the customers. Totango’s solution partners include SAP, ServiceNow, Salesforce, Slack and Perkville. Its implementation partners include Deloitte, PwC and Satrix Solutions. Its integration partners include Dropbox, Segment and GoodData. > > Verdict: Rated **3.7/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 33 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Totango - **Location**: Redwood City, US - **Founded**: 2011 ## Commercial Context - **Pricing Details**: Package Pricing and Per User Pricing, depending on the Customers need - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - Account Alerts - Account Management - Alerts/Notifications - Campaign Management - Cohort Analysis - Communication Management - Complaint Monitoring - Conversion Tracking - Customer Engagement - Customer Journey Mapping - Customer Management - Customer Segmentation - Dashboard - Data Integration - Data Visualisation - Drip Campaigns - Feedback Management - Health Score - Knowledge Management - Lead Management ## Integrations (12 total) - Dropbox Business - GoodData - Google Docs - Jira - Microsoft Teams - NetSuite - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Skilljar Customer Education - Slack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Personalization Software](https://www.softwareadvice.co.nz/directory/4276/personalization/software) ## Related Categories - [Personalization Software](https://www.softwareadvice.co.nz/directory/4276/personalization/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Customer Data Platforms (CDP)](https://www.softwareadvice.co.nz/directory/4718/customer-data-platform/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Skalin](https://www.softwareadvice.co.nz/software/322799/skalin) — 4.9/5 (55 reviews) 3. [Custify](https://www.softwareadvice.co.nz/software/148852/custify) — 4.9/5 (122 reviews) 4. [monday CRM](https://www.softwareadvice.co.nz/software/348745/monday-sales-crm) — 4.7/5 (453 reviews) 5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) ## Reviews ### "Much better Reporting that's saved me time" — 5.0/5 > **Verified Reviewer** | *21 August 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy reporting/able to make segments on almost everything I need to track. Love the health score because it helps me know where my attention should be for accounts in poor health. > > **Cons**: There's been a couple times where Totango has done some updates that our team did not like such as the new Tasks not showing all the Icons, rather it's in a drop down. > > Totango has helped me stay on top of poor health accounts that need more attention. It's also helped me forecast what accounts I think are renewing, cancelling, upgrading or downgrading. I like being able to see what accounts have been reached out to by support or sales too that way there's no overlap when I reach out. ----- ### "Great generally for overall customer health" — 4.0/5 > **Verified Reviewer** | *14 February 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: very easy to use, gives a great general idea of overall customer health of your portfolio at a glance > > **Cons**: Of course sometimes its not accurate and the integrations require a lot of tweaking and work to get right. You need a subscription to a 3rd party tool like Zapier for example > > provides a great general overview of portfolio health ----- ### "Would not recommend" — 1.0/5 > **Jasper** | *30 October 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Email campaigns is quite handy. It comes with some templates but they are really basic. > > **Cons**: No updates, no support, UI is terrible and reporting is basic and sometimes limited to 365 days of history. > > Since the acquisition of Catalyst, we've become a number. Support is terrible (waiting time of +- 5 days) and product doesn't get mayor updates anymore. If there are updates, it's not available for EU regions. I would never use Totango again. ----- ### "Gets the job done" — 4.0/5 > **Verified Reviewer** | *13 November 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Totango has helped us run interesting segment reports of customers and better evaluate their risk levels with the aid of automation. > > **Cons**: Tons of software updates that don't actually help - make the day to day workflow more complicated. Very difficult to view timeline of conversations - takes way too many clicks. ----- ### "Great tool for Customer Journey Insights" — 4.0/5 > **Verified Reviewer** | *9 March 2018* | Real Estate > > **Pros**: Totango gave us a lot of different, integrated data points to understand how our interactions were impacting our new and existing customers. The platform was easy to set up and initial use was pretty seamless as we got started. > > **Cons**: Out of the box functionality is great but you do you have to work with their tech and onboarding team pretty closely when it comes to integrations and customizations of the data views and communciation inputs. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/240462/totango?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/240462/totango) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data