--- description: Review of DERDACK Enterprise Alert Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: DERDACK Enterprise Alert | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [DERDACK Enterprise Alert](/software/240398/derdack-enterprise-alert) # DERDACK Enterprise Alert Canonical: https://www.softwareadvice.co.nz/software/240398/derdack-enterprise-alert Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/240398/derdack-enterprise-alert?page=2) > DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag \& drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy \& utility creation and distribution. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Derdack - **Location**: Brandenburg, Germany - **Founded**: 1999 ## Commercial Context - **Starting Price**: €29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Both subscription and perpetual pricing is available. Pricing is based on named users and feature packages (plans). - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, German - **Available Countries**: Australia, Canada, Germany, Netherlands, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audit Trail - Chat/Messaging - Communication Management - Contact Database - Contact Management - Customisable Templates - Dashboard - Data Import/Export - Email Alerts - Event Triggered Actions - IT Incident Management - Incident Management - Interaction Tracking - Issue Auditing - Knowledge Management - Maintenance Scheduling ## Integrations (12 total) - BMC Helix ITSM - ConnectWise PSA - Datadog - Dynatrace - Jira - Microsoft Azure - Nagios XI - New Relic - PRTG - Remedyforce - ServiceNow - SolarWinds Service Desk ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) ## Related Categories - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) - [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software) - [Emergency Notification Software](https://www.softwareadvice.co.nz/directory/4576/emergency-notification/software) ## Alternatives 1. 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Enterprise Alert is the middle point of our communication with our monitoring systems, ticket system and handles the communication with our engineers from email, text, telephony our push notification without a glitch. > > **Cons**: We use the team schedule an every week we have schedule the team into multiple schedulers. I like to copy one week to the next. > > Enterprise Alert is a stable an easy to use. Easy to deploy and integrate with other products. ----- ### "Auswahl eines Professionelles Alarmierungssystem" — 5.0/5 > **Eilert** | *4 August 2022* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: - stabile und leichte Updateinstallation - einfache Bedienung - gute Integration an bestehende Monitoring Tools > > **Cons**: - bislang haben wir keine Contras gefunden > > Das Tool überzeugt durch einen stabilen Betrieb und leichte Installationsabläufe. Außerdem ist die Oberfläche und die Geräteeinrichtung sehr benutzerfreundlich. ----- ### "great" — 5.0/5 > **Thilo** | *9 April 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: easy to deploy many connectors to other systems great customer support > > **Cons**: no CONs................................. > > EnterpriseAlert is in use since 2005 :-) ----- ### "Professionelle Alarmierungslösung für den Enterprise-Bereich" — 5.0/5 > **Markus** | *25 August 2021* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Einfache Implementation, super Support. Bietet viele Schnittstellen zu anderen bekannten Software-Komponenten aus dem Bereich Monitoring und Event-Verarbeitung. Außerdem gibt es sehr viele Konfigurationsmöglichkeiten innerhalb der Software um diese auf die eigenen Bedürfnisse anzupassen. > > **Cons**: Bis jetzt haben wir keine negativen Aspekte gefunden. > > Insgesamt eine sehr empfehlenswerte Lösung zur Alarmierung im Enterprise-Umfeld. ----- ### "Alarmierungssystem Derdack Enterprise Alert" — 5.0/5 > **Gian Andri** | *14 April 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Die Integration von Derdack war sehr einfach und durch die Unterstützung der Derdack Supporter schnell eingerichtet. Das System funktioniert einwandfrei und ist sehr übersichtlich. Die integrierten Funktionen decken unsere Anforderungen optimal ab. > > **Cons**: Bis jetzt konnten wir nichts negatives feststellen. > > Die Alarmierungsmöglichkeiten und die Benutzerfreundlichkeit ist sehr hoch. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/240398/derdack-enterprise-alert?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/240398/derdack-enterprise-alert) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data