--- description: Review of Help Lightning Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Help Lightning | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Visual Search Software](/directory/4287/visual-search/software) > [Help Lightning](/software/240221/help-lightning) # Help Lightning Canonical: https://www.softwareadvice.co.nz/software/240221/help-lightning Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/240221/help-lightning?page=2) > Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. It provides next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. About Remote Visual Assistance Software: Remote Visual Assistance (RVA) Software has become the new expectation for service delivery within the Aftermarket Service Industry (i .e ., field service, call center, technical support) . COVID-19 was clearly a catalyst to accelerate adoption of this technology. Yet, remote virtual assistance software has been around for many years before COVID. At first, many companies were slow to deploy this type of solution. It was just not a priority since their customers valued and expected onsite service . The realities of COVID-19, which brought health and safety concerns, limited and in some cases prevented companies from dispatching field service personnel to their customers’ sites. These obstacles forced field service leaders to consider remote assistance software as a preferred, or at least alternative, model for onsite service. The ability to deliver guided troubleshooting and remote assistance to customers and field engineers through remote visual assistance software has become the standard tool for providing remote support. The best remote visual assistance software incorporates augmented reality features, including merged reality and 3D annotation, along with video collaboration tools to create a virtual environment where the receiver and provider of support can communicate instantly, on-demand, and in real-time. Service organizations, call centers and manufacturers across a variety of industries rely on Help Lightning’s remote visual assistance software to improve first-time fix rates, extend their workforce capacity, and improve customer satisfaction. Using Help Lightning on an existing mobile device or a web-browser, experts can visually collaborate with a colleague or customer as though they were working side-by-side. With Help Lightning, service experts can show a resolution, not just describe it, even from a thousand miles away. Learn more at helplightning.com > > Verdict: Rated **5.0/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 10 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Lightning - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$75,000.00 - **Pricing model**: Per Feature - **Pricing Details**: Help Lightning pricing starts at $75,000 for 200 User Licenses. Additional core services fees may apply. Contact Help Lightning directly for a custom price quote and to set up a demo. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: Australia, Belgium, Brazil, Canada, China, Colombia, France, Germany, Hong Kong SAR China, Ireland, Italy, New Zealand, Portugal, Spain, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Annotations - Assignment Management - Audit Trail - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Centre - Blended Learning - Brainstorming - CRM - Calendar Management - Call Centre Management - Call Logging ## Integrations (5 total) - Genesys Cloud CX - IFS Field Service Management - Salesforce Platform - ServiceNow - ServicePower ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Visual Search Software](https://www.softwareadvice.co.nz/directory/4287/visual-search/software) ## Related Categories - [Visual Search Software](https://www.softwareadvice.co.nz/directory/4287/visual-search/software) - [Collaboration Software](https://www.softwareadvice.co.nz/directory/4138/collaboration/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Augmented Reality Software](https://www.softwareadvice.co.nz/directory/4248/augmented-reality/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Efficy CRM](https://www.softwareadvice.co.nz/software/38575/efficy) — 4.0/5 (90 reviews) 3. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews) 4. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Help Lighting experience" — 5.0/5 > **Carles** | *20 April 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Augmented reality features, easy to use it. > > **Cons**: There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers. > > Private healthcare industry to provide remote doctor consultation using Augmented Reality. ----- ### "Help Lightning for Remote patient care" — 5.0/5 > **Barton** | *20 April 2020* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of. > > **Cons**: Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth. > > I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter. ----- ### "HelpLightning brings science fiction to real life\!" — 5.0/5 > **Verified Reviewer** | *20 April 2020* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user. > > **Cons**: I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link. > > HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls. ----- ### "Great product for entering the Merged Reality world" — 5.0/5 > **steve** | *15 September 2020* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Very easy to set up, connect and share with customers > > **Cons**: We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and > > working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours. ----- ### "Deliver value by maximizing remote support" — 5.0/5 > **Matthew** | *6 September 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance. > > **Cons**: Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory. > > Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/240221/help-lightning?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/240221/help-lightning) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data