--- description: Review of Locobuzz Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Locobuzz | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Social Media Management Tools](/directory/1666/social-media/software) > [Locobuzz](/software/239507/locobuzz) # Locobuzz Canonical: https://www.softwareadvice.co.nz/software/239507/locobuzz Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/239507/locobuzz?page=2) > Locobuzz is a cloud-based customer experience platform that helps mid-market and enterprise businesses across banking, retail, e-commerce, and hospitality manage customer engagement and brand reputation. The platform centralizes social media monitoring, customer support ticketing, sentiment analysis, and analytics into a single dashboard. Locobuzz allows teams to track brand mentions across social networks and online channels in real time, assign support tickets to agents, and measure customer sentiment trends over time. Reporting tools give managers visibility into team performance and response times. Businesses in regulated or customer-facing industries can use these features to manage large volumes of customer interactions without switching between multiple tools. Support is available via email, phone, and a knowledge base. > > Verdict: Rated **4.3/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 44 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Locobuzz Solutions Pvt Ltd - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$399.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: The pricing details includes only 1 profile. Additional Profile 250 USD - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Afrikaans, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Bangla, Bashkir, Basque, Belarusian, Bosnian, Bulgarian, Catalan, Cebuano, Chinese, Chuvash, Croatian, Czech, Dutch, English, Esperanto, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hungarian, Icelandic, Iloko, Indonesian, Iran, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kyrgyz, Latin, Malayalam, Marathi, Māori, Nepali, Newari, Odia, Persian, Polish, Punjabi, Sanskrit, Scottish Gaelic, Sindhi, Spanish, Welsh, Xhosa - **Available Countries**: Australia, India, Indonesia, Malaysia, New Zealand, Qatar, Singapore, Sri Lanka, United Arab Emirates, United Kingdom, United States, Vietnam ## Features - @mentions - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Audience Targeting - Automated Scheduling - Autoresponders - Benchmarking - Brand Tracking - CRM - Calendar Management - Calendar/Reminder System - Campaign Analytics - Campaign Management - Campaign Scheduling - Chatbot ## Support Options - FAQs/Forum ## Category - [Social Media Management Tools](https://www.softwareadvice.co.nz/directory/1666/social-media/software) ## Related Categories - [Social Media Management Tools](https://www.softwareadvice.co.nz/directory/1666/social-media/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Reputation Management Software](https://www.softwareadvice.co.nz/directory/4509/reputation-management/software) - [Social Media Analytics Tools](https://www.softwareadvice.co.nz/directory/3525/social-media-analytics-tools/software) ## Alternatives 1. [Sprout Social](https://www.softwareadvice.co.nz/software/423495/sprout-social) — 4.4/5 (609 reviews) 2. [Sprinklr](https://www.softwareadvice.co.nz/software/86501/sprinklr-marketing) — 4.2/5 (94 reviews) 3. [Oktopost](https://www.softwareadvice.co.nz/software/361364/oktopost) — 4.5/5 (110 reviews) 4. [Agorapulse](https://www.softwareadvice.co.nz/software/124990/agorapulse-marketing) — 4.6/5 (713 reviews) 5. [Determ](https://www.softwareadvice.co.nz/software/95621/mediatoolkit) — 4.4/5 (39 reviews) ## Reviews ### "Different, fast and apt" — 5.0/5 > **Vanshika** | *23 May 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like the DIY DASHBOARDS. This features literally attracts me to come to office and send reports like anything. Also, it's very seamless. The interface is commendable as it's user friendly. > > **Cons**: I think I pretty much like everything about it. > > Been using from last three months and have already recommended to everyone who's looking out for a solution. ----- ### "One stop for ORM and Social Listening" — 4.0/5 > **Shahbaz** | *1 March 2023* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Usually we use this tool for ORM, mainly for posting responses to customer, handling queries and complaints. Apart from this it’s quite easy to get reports. Even we can get competition comparisons too. > > **Cons**: The tracking part, as I have came across through many instances wherein the software has missed to crawl the data, due to which our work got hampered\! > > The overall experience is neutral, we can say good but not awesome. Still there are areas to improve. ----- ### "Can be much better\!" — 2.0/5 > **Johnson** | *17 October 2019* | Marketing & Advertising | Recommendation rating: 2.0/10 > > **Pros**: One of the first companies to adopt command center setup in India. The UI/UX was the best at that time and functionality was spot on for times 5 years ago > > **Cons**: While other industry leaders have constantly developed, Locobuzz is slow in it's updates. The tool seems outdated and the sentiment mapping is currently at the worst in the industry. Moreover, too many complicated issues. They do not even have a unibox setup > > It's plain ok. Not to graet ----- ### "Online Reputation Management with Loco" — 5.0/5 > **Lucky** | *20 March 2023* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Locobuzz really makes working on the reviews, comments and DMs from all the platforms \& channels very easy. We can monitor and follow-up on all of these cases in the form of tickets bucketed into different list. > > **Cons**: The reports could have been better. Currently, the logic behind different report formats seem a bit unclear. Custom reports do solve this problem to a great extent, but there are still gaps to fil. ----- ### "Good for Social Media monitoring" — 4.0/5 > **Rajarshi** | *8 June 2021* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Regularly use the platform to track our online presence. The look and feel is quite easy to get used to. Nice and comprehensive daily reports to keep me updated. > > **Cons**: At times pick up irrelevant keywords. Competition benchmarking uses up a lot of impressions. > > Overall quite happy with the experience. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/239507/locobuzz?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/239507/locobuzz) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data