--- description: Review of FranConnect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FranConnect | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Franchise Management Software](/directory/4575/franchise-management/software) > [FranConnect](/software/239408/franconnect) # FranConnect Canonical: https://www.softwareadvice.co.nz/software/239408/franconnect Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/239408/franconnect?page=2) > FranConnect is a cloud-based solution, which assists franchise-based businesses with managing operations, communications and projects. Key features include performance management, royalty calculation, reputation management and lead nurturing. The FranConnect platform comes with a CRM module that enables administrators to manage territories and documents, track marketing campaigns, send automated emails to leads and monitor delivery schedules. Managers can onboard new stores or restaurants, monitor the clearance process, promote collaboration between multiple departments and receive notifications to track status. Additionally, the communications hub stores operational manuals, marketing materials, best practices, franchisee feedback and more. FranConnect facilitates integration with third-party applications including HubSpot, QuickBooks, Salesforce, LinkedIn, Microsoft, and POS systems. Marketers can manage brand presence on social media, run email marketing campaigns, monitor online reviews and automate ad localization. The solution is available on monthly subscriptions and support is provided via phone, email, and other online measures. > > Verdict: Rated **4.3/5** by 205 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 205 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: FranConnect - **Location**: Reston, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Contact FranConnect for full pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Approval Process Control - Archiving & Retention - Assessment Management - Asset Tracking - Assignment Management - Asynchronous Learning - Audit Management - Audit Planning - Audit Trail - Automatic Re-ordering - Billing & Invoicing ## Integrations (27 total) - Amazon S3 - Boomi - Calendly - Docusign - Docusign CLM - Facebook Apps and Tabs - Facebook Business Suite - Facebook Creator Studio - Gmail - Google Drive - HubSpot CRM - Microsoft Dynamics 365 Business Central tegossuite - Microsoft Outlook - NetSuite - Peeklogic Salesforce – Jira Connector ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Franchise Management Software](https://www.softwareadvice.co.nz/directory/4575/franchise-management/software) ## Related Categories - [Quality Management Software](https://www.softwareadvice.co.nz/directory/420/quality-management-software/software) - [Audit Software](https://www.softwareadvice.co.nz/directory/4188/audit/software) - [Training Software](https://www.softwareadvice.co.nz/directory/1232/online-training/software) - [Learning Management Systems](https://www.softwareadvice.co.nz/directory/4584/lms/software) - [Compliance Software](https://www.softwareadvice.co.nz/directory/4363/compliance/software) ## Alternatives 1. 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At first, there was a delay with trying to figure out how to navigate, but once I figured it out, it was easy > > Overall, my experience has been exceptional. I would recommend this site to anyone looking to receive high level analytics. ----- ### "A massive sandbox for all your needs as a Franchisor" — 5.0/5 > **Ryan** | *27 June 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Franconnect is it's versatility and customizability. There is almost always a solution or efficiency that can be found which will result in making our company stronger in one way or another. > > **Cons**: The same thing that makes it great is also a pain. There is SOOO much that you can build out, and it's constantly getting upgraded. If you don't stay on top of it you will miss out on optimizations, and it's easy to run into walls if you don't fully understand how the back end is built and needs to be navigated. Their support is good, but with so many levers to check and a significant knowledge base to maintain, the solves rarely come same day. > > Overall my experience with Franconnect has been positive. I always get a response when I need help and they do a great job of following up until a resolution is found. ----- ### "Other better options" — 3.0/5 > **Kyle** | *17 September 2019* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: I liked the follow up process with leads and how we could set up specific categories for buckets to organize lead flow. > > **Cons**: Not much flexibility to customize the program, automate texting with the crm system emails. Some of this might have changed now since I switched to zoho. > > I think there were certain things I liked about franconnect but I think zoho is much more user friendly ----- ### "Fran Review" — 5.0/5 > **Annahlise** | *9 December 2025* | Food & Beverages | Recommendation rating: 5.0/10 > > **Pros**: Task Management Value for money Customer Support for admin side Training Videos Report Pulling Function > > **Cons**: User Interface The mobile app is hard to use Sometimes there is lagging from mobile app No text message alerts > > I would say overall it is good, but would like to see more upgrades and improvements. Especially the app. ----- ### "Helps keep our team organized, all in one place" — 4.0/5 > **Zoraida** | *24 June 2025* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: Our team likes how customizable the modules are and how easy it is to reach out to support when you're in a jam or just aren't sure where to go, what to do or how to find something. Their support team is very friendly and great with follow ups. > > **Cons**: We find it's a little challenging to navigate and use. Not super user friendly for folks who have a) never used a platform like it and/or b) are used to simpler dashboards and programs (our team is very much G-Suite users where we feel FranConnect is reminiscent of Microsoft). > > Overall, using FranConnect for our needs has definitely been a learning curve for our team. We still frequently reach out to the support team for help, when needed. However, once everything was finally set up and we had a good foundation in place, it lead to a much more structured and organized way to access important information for our business, all in one place, by both internal corporate and external franchise users, if we so choose to. There are also a number of additional modules we can always look into in the future as our business grows and evolves, which is reassuring. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/239408/franconnect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/239408/franconnect) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data