--- description: Review of Comcast Business VoiceEdge Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Comcast Business VoiceEdge | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/1714/business-phone-service/software) > [Comcast Business VoiceEdge](/software/239297/comcast-business) # Comcast Business VoiceEdge Canonical: https://www.softwareadvice.co.nz/software/239297/comcast-business Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/239297/comcast-business?page=2) > Comcast Business VoiceEdge is a VoIP solution that helps businesses in the manufacturing, professional services and retail industry streamline operations related to call queueing, forwarding, transferring and more on a centralized platform. It enables staff members to conduct audio conferences and share screens, facilitating team collaboration. Comcast Business VoiceEdge enables supervisors to set up a virtual assistant to automatically assign incoming calls to specific departments, groups and individuals. It lets team members configure caller IDs, monitor call history and automatically receive voicemail transcripts on email. Additionally, team leaders can utilize the receptionist console to configure multiple call routing processes, such as circular, uniform, regular and simultaneous. Comcast Business VoiceEdge provides iOS and Android mobile applications, allowing employees to manage operations remotely. Pricing is available on request and support is extended via the community forum, documentation, email, phone and other online measures. > > Verdict: Rated **3.9/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 11 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 2.8/5 | Based on overall reviews | | Value for Money | 2.9/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Xfinity ## Commercial Context - **Pricing Details**: Please contact Xfinity directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Call Conferencing - Call Logging - Call Monitoring - Call Routing - Call Transfer - Caller ID - Collaboration Tools - Communication Management - Customizable Caller ID - Monitoring - Online Voice Transmission - PBX - Queue Management - Real-Time Monitoring - Real-Time Reporting - SIP Trunking - Unified Communications - Voice Mail - Voicemail Transcription ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software) ## Related Categories - [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.softwareadvice.co.nz/software/120982/800-com) — 4.7/5 (315 reviews) 3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 4. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 5. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1201 reviews) ## Reviews ### "Shouldn't have switched to Ooma" — 5.0/5 > **Sohrab** | *24 September 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: It worked without any hiccups. Reliable service. > > **Cons**: The price. Bundling with internet was better but still very expensive for phone service. ----- ### "Comcast Business" — 5.0/5 > **Cari** | *17 November 2022* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues. > > **Cons**: This software did not work with our patient software which is not as helpful as other options. > > Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable. ----- ### "Comcast Business VoiceEdge is FINE, nothing special" — 3.0/5 > **Rick** | *12 July 2022* | Construction | Recommendation rating: 1.0/10 > > **Pros**: Comcast Business VoiceEdge has 1 very big thing going for it. It is from Comcast and they tend to try to support it. If something is wrong they helped us vs other services that are not connected to a big brand name. > > **Cons**: We had a hard time getting a hold of customer service and the fax feature still isn't working. I know I know, fax is dead but a few companies still use it and when we needed it the service didn't work. > > It's just run of the mill, nothing special except that it's from Comcast. When there's a problem they try to fix it if you can find someone who knows anything about it. Google is your friend. To be honest I'm not a fan of it but there's nothing major wrong with it either. ----- ### "Business Voice Edge Review" — 4.0/5 > **Zachary** | *21 July 2022* | Insurance | Recommendation rating: 2.0/10 > > **Pros**: The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app. > > **Cons**: It's just lacking in every aspect compared to competitors. > > Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system. ----- ### "Why Comcast?" — 4.0/5 > **Sidria** | *2 January 2024* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: The ability to build and manage the phone tree. > > **Cons**: The call center representatives and the transferring through the lines. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/239297/comcast-business?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/239297/comcast-business) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data