--- description: Review of Retently Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Retently | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [Retently](/software/239128/retently) # Retently Canonical: https://www.softwareadvice.co.nz/software/239128/retently Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/239128/retently?page=2) > Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. The platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. Retently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms. > > Verdict: Rated **4.9/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 31 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Retently - **Location**: Palo Alto, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essential: $99/month. Professional: $299/month. Ultimate: $599/month. Enterprise: Contact Retently for more information. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Customer Activity Tracking - Customer Database ## Integrations (160 total) - ABC Trainerize - AWeber - Accelo - Act-On - ActiveCampaign - Acuity Scheduling - AdRoll - Adobe Commerce - Agile CRM - Aha\! - Airtable - Asana - Automaid - Autotask PSA - Basecamp ... and 145 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) - [NPS Software](https://www.softwareadvice.co.nz/directory/4116/nps/software) - [Customer Success Software](https://www.softwareadvice.co.nz/directory/4628/customer-success/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10513 reviews) 2. [Survicate](https://www.softwareadvice.co.nz/software/31821/survicate) — 4.6/5 (99 reviews) 3. [Questback](https://www.softwareadvice.co.nz/software/374705/questback) — 4.7/5 (58 reviews) 4. [Screeb](https://www.softwareadvice.co.nz/software/335937/screeb) — 4.5/5 (42 reviews) 5. [Typeform](https://www.softwareadvice.co.nz/software/324633/typeform) — 4.7/5 (982 reviews) ## Reviews ### "Simple. Easy to use. Highly recommend." — 5.0/5 > **Derek** | *18 May 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It integrates with our CRM (Pipedrive) and can push NPS updates to Slack\! It's easy to use, easy to deploy, and great value. > > **Cons**: Only thing I didn't like is I was pestered to leave a review on this site...but I get it. ----- ### "Great feedback and survey tool \!" — 5.0/5 > **Antoine** | *17 September 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks \! > > **Cons**: I don't have much to say here. Maybe just a slicker UX in the reporting tools > > The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool \! ----- ### "Great support" — 4.0/5 > **Dorota** | *30 September 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach. > > **Cons**: The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit. ----- ### "Reliable retently" — 5.0/5 > **Miha** | *12 July 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Usage and their Support. Whenever I need explanation they help out. > > **Cons**: For not I do not see any big lack. Maybe some features. ----- ### "The best customer support\!" — 5.0/5 > **Hilary** | *31 August 2021* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team\! > > **Cons**: The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing. > > This is a great tool for helping to understand your customer experience and evaluate NPS. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/239128/retently?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/239128/retently) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data