--- description: Review of WISMOlabs Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WISMOlabs | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/4609/returns-management/software) > [WISMOlabs](/software/238879/wismolabs) # WISMOlabs Canonical: https://www.softwareadvice.co.nz/software/238879/wismolabs Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/238879/wismolabs?page=2) > WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce brands typically shipping 500-20,000+ orders per month. It is designed for CX, ecommerce operations, and support teams that need clearer delivery visibility, more control over exceptions, and fewer avoidable WISMO inquiries. Unlike most shipment tracking and shipping notification tools that map carrier events directly to a standard shipment notification messages, WISMOlabs evaluates the broader delivery situation. Shipment, order, customer, carrier, timing, and brand rules are considered to determine whether action is needed and which response is appropriate. After that decision, adaptable templates tailor the message, content, timing, and customer experience to the specific context. Teams can use WISMOlabs to: - Track orders in real time across 750+ carriers. - Provide branded tracking pages and a self-serve portal. - Send context-aware email and SMS shipment notifications. - Identify and manage delays, delivery exceptions, and other situations that require intervention. - Measure delivery, carrier, and engagement performance. - Offer customizable, customer-friendly returns management. - Coordinate review invitations with completed delivery context so feedback reflects the full order experience. - Connect through Shopify, BigCommerce, WooCommerce, Adobe Commerce (Magento), APIs, and custom integrations. WISMOlabs is a strong fit for brands that have outgrown generic event-triggered tracking but do not want a rigid enterprise implementation. The platform combines decisioning before messaging with adaptability within every action, helping teams choose the right response and tailor how it is delivered. WISMOlabs customers typically reduce WISMO inquiries by 70-90%. Results vary with shipment profile, the existing customer experience, and implementation. Delivery-aware review orchestration helps protect review quality and reputation by coordinating review invitations with the completed delivery context. WISMOlabs customers typically reduce service reviews rated three stars or lower by 50% when delivery-aware review orchestration is implemented. All platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 down to $0.01 per shipment as volume increases. The WISMOlabs team provides white-glove configuration and direct support, with a typical launch in under two weeks. For buyers comparing shipment tracking and post-purchase platforms, the WISMOlabs advantage is control. Brands are not limited to a fixed workflow or a one-size-fits-all customer update. They can define how different delivery situations should be handled, connect the platform to their commerce and service stack, and adapt the customer experience to their operating rules. > > Verdict: Rated **5.0/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 13 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: WISMOlabs ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: WISMOlabs uses all-inclusive, volume-based pricing. Every customer receives the complete shipment tracking and post-purchase platform, including context-aware decisioning, branded tracking pages, adaptive notifications, delivery exception management, analytics, returns management, integrations, and white-glove configuration. Pricing is based on monthly shipment volume rather than feature tiers or seats. Rates scale from $0.15 down to $0.01 per shipment as volume increases. Contact WISMOlabs for a quote based on your shipment volume and requirements. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia and 70 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Customer Portal - Customisable Branding - Customisable Templates - Data Import/Export - Delivery Estimate - Delivery Record - Delivery Tracking - E-Commerce - Email Templates - For eCommerce - Historical Reporting - Mobile Alerts - Monitoring - Order Tracking - Package Tracking - Performance Management ## Integrations (8 total) - Adobe Commerce - BigCommerce - Cratejoy - Salesforce Marketing Cloud - Shopify - Shopify Plus - WooCommerce - X-Cart ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Returns Management Software (RMS)](https://www.softwareadvice.co.nz/directory/4609/returns-management/software) ## Related Categories - [Returns Management Software (RMS)](https://www.softwareadvice.co.nz/directory/4609/returns-management/software) - [Shipment Tracking Software](https://www.softwareadvice.co.nz/directory/4700/shipment-tracking/software) ## Alternatives 1. [AfterShip](https://www.softwareadvice.co.nz/software/270878/aftership) — 4.9/5 (473 reviews) 2. [ReturnGO](https://www.softwareadvice.co.nz/software/443351/returngo) — 5.0/5 (29 reviews) 3. [Swap Commerce](https://www.softwareadvice.co.nz/software/441005/swap-commerce) — 5.0/5 (14 reviews) 4. [ShippyPro](https://www.softwareadvice.co.nz/software/168511/shippypro) — 4.7/5 (155 reviews) 5. [CWILL Order Tracking](https://www.softwareadvice.co.nz/software/415060/parcel-panel) — 5.0/5 (54 reviews) ## Reviews ### "Awesome customer experience, and so many possibilities" — 5.0/5 > **Randall** | *14 October 2021* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: There are so many different features available and the platform is so configurable. Working with the WISMO team has been great. I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform. > > **Cons**: I would love to be able to create new notifications like "shipment delayed" based off of business rules. I believe this is on the roadmap and I look forward to that\! In addition to that, there are some features like configuration of the tracking page that takes WISMO's team to need to complete. > > Overall, my experience with WISMOlabs is extremely positive, I love working with the team and enjoy the possibilities that the platform provides. There are a lot of improvements in the WISMOlabs roadmap and I look forward to seeing what improvements we can see in the future\! ----- ### "WISMO Review | Coggins Promo" — 5.0/5 > **Tripp** | *21 June 2024* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Ensuring a best in class post-purchase experience was a top priority for our company. Thanks to WISMO , we have been able to build a custom tracking page and provide post shipment notification emails, which has delighted our clients. > > **Cons**: Nothing that we do not like. WISMO has met and exceeded all of our expectations. > > The experience has been great\! We looked at other platforms but chose WISMO because of the expectation of a much higher level of service. This has turned out to be a great decision as the team at WISMO is ready to help at a moments notice. They also proactively ask for our feedback and are continuing to add more features to the platform based on our suggestions. ----- ### "wismo & kekoa collective" — 5.0/5 > **dewey** | *5 July 2023* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: Implementation was rather easy and effortless.The overall product is user friendly. > > **Cons**: We do not have any negative feedback at the moment > > great people / great product ----- ### "Very Valuable for us and our customers" — 5.0/5 > **Patrick** | *25 July 2024* | Printing | Recommendation rating: 10.0/10 > > **Pros**: WismoLabs has been an easy-to-implement solution for us that makes it easy for us to continually communicate with our customers on the status of the shipment. We are also at the early stages of leveraging the analytics to assess shipment times relative to the standards that the carriers have set and we are looking forward to the insights that we will gain from this with the WismoLabs platform. > > **Cons**: no cons. Seriously - it's all been good. The team has been very responsive to helping us with continuous improvements on suggestions. > > Smooth. Seamless. Easy. Responsive. What more could we ask for?\!? ----- ### "Excellent support to get our WISMO handled properly" — 5.0/5 > **Lenard** | *6 May 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Real-time tracking, branded order tracking page, personalized SMS/Email Alert, and top-notch support\! > > **Cons**: Not that we could think of, because for every feature/issue we request, they'll definitely work on it to improve/implement/fix. > > We signed up for WISMOlabs to have a better post-purchase experience and answer customers’ mostly asked question “Where is my order”? We sign-up with WISMOlabs which is referred to us by friends. During our scale, it reduced the need of adding more agents answering WISMO inquiries. We used to have 10 outsourced customer support agents, we reduced them to 3. This alone has saved us 70% on outsourcing costs. Customer trust for reordering also improved as their shipment experience has been smooth - I would say our customer retention % has improved by 15-20% more. I highly recommended WISMOlabs to any startup or businesses at scale out there. As a marketing manager, this is very vital to a brand or store’s customer experience. Trust me it reduces the headache for your customer experience team. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/238879/wismolabs?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/238879/wismolabs) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data