About MPulse

MPulse Software doesn’t sell “basic” maintenance management software, because we know that even smaller organizations need robust software to manage the increasingly complex demands of modern maintenance management. Whether you choose Professional Edition, Advanced Edition, or Enterprise Edition, you’ll get a fast, full-featured CMMS solution at highly competitive pricing. MPulse Professional Powerful work order management, preventive maintenance, and service requesting features make up the core toolkit for professional maintenance managers and technicians to get stuff done. MPulse Professional edition provides all these tools combined with powerful inventory tracking, calendar and labor management, vendor management, reporting, and dashboards. Like all MPulse editions, it works on desktops, laptops, tablets, and smartphones. Global search navigation provides easy access to any record. MPulse Advanced MPulse Advanced Edition takes the capabilities of MPulse Professional to the next level. Advanced Customization features give you maximum flexibility to customize MPulse to your organization’s needs, with custom fields and forms, and much more. Asset Lifecycle Tracking helps you keep tabs on all your assets’ important financial metrics, warranties, and dates. Inventory Shopping Cart and Purchase Requisitions make MPulse’s inventory features even more powerful and easy to use. MPulse Enterprise MPulse Enterprise Edition builds on the extensive capabilities of MPulse Advanced, providing all the features necessary to run large maintenance teams at even the most complex, geographically dispersed operations. Numerous Fortune 500 companies depend on MPulse Enterprise to get real-time visibility of their critical equipment and facilities, and to keep important assets running and available. Enterprise adds DataLink Integration Adapter to make integration with assets, databases, and ERP systems fast, reliable, and easy. This edition also includes Single Sign-On to make identity management and system access a snap. And our latest innovation in personnel scheduling and job assignment, MPulse Resource Leveling, provides an intuitive, calendar-based scheduling interface that matches open work orders to available employees with the right skills to get the job done. Great for even the largest maintenance teams of dozens or even hundreds of employees. MPulse serves over 2,700 customers around the world, from small maintenance shops to large maintenance departments in companies with global operations.
MPulse Software - Maintenance Advisor Dashboard
MPulse Software - Asset Record
MPulse Software - Asset Status Board
MPulse Software - MPulse Mobile App
MPulse Software - Maintenance Request Form
MPulse Software - Inventory Records
MPulse video
MPulse Software - Maintenance Advisor Dashboard - thumbnail
MPulse Software - Asset Record - thumbnail
MPulse Software - Asset Status Board - thumbnail
MPulse Software - MPulse Mobile App - thumbnail
MPulse Software - Maintenance Request Form - thumbnail

MPulse pricing

MPulse does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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MPulse Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.8
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All MPulse Reviews

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171 reviews
Verified Reviewer
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/01/2018

MPulse is very user friendly and makes work manageable by being able to keep track of all...

Pros

The software is very easy to use and has allowed us to schedule, track, and report within the organization. The training is very user friendly and loading information is easy.

Cons

Some of the reporting options can be upgraded to export information but other than that we love the software for our organization.

James
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 29/02/2024

Mpulse pros and cons

Stepped into current role (AM) using Mpulse. Worked with rep on site to set up new database; this went as smoothly as could be imagined and rep was extremely helpful and has went above and beyond. Setting up some reports has been painful. Both to correct existing report from previous database and to have new report/widget created.

Pros

Ability to set up PMs/repeating work orders. Ability to track history and usage.

Cons

1- Inability to look up data based on time of day (individual shifts).
2- The key stroke timer that will auto load/refresh is a constant gripe from techs.
3- AX inputting

Noah
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

2.0
Reviewed on 29/02/2024

Mpulse review

I would rate my experience so far, a 3/10. I did not purchase this software; this was already in the department when I took over as supervisor so knowing the previous supervisor, i blame him for some of the software functions being so confusing but like stated earlier, not having support when i need them can become frustrating sometimes.

Pros

Mpulse is a good tool for my maintenance technicians. When a machine breaks it is very easy to track down what piece of equipment needs servicing.

Cons

Mpulse on an administrator standpoint is very difficult to use. I often have trouble navigating the behind the scenes because of how confusing the software is. With how much work I have running a maintenance department, it really puts a wrench in the works not having good support readily available to me.

Response from MPulse Software

Thank you for taking the time to share your experience with MPulse. We deeply value your feedback and are committed to ensuring our users, especially those in crucial roles like yours as a Maintenance Supervisor, have a positive and productive experience with our software.
We understand that navigating the administrative side of MPulse has presented challenges for you, and we apologize for any inconvenience this has caused. It’s our priority to ensure that our software supports your needs seamlessly, not only for your maintenance technicians but also for you, the administrators who make it all happen behind the scenes.
To address the concerns you’ve raised regarding ease of use and the availability of support, we will have your dedicated Customer Success Representative reach out to you directly with training and support resources. Understanding that the software was already in place when you stepped into your role, we’re keen on making this transition as smooth as possible for you.

Replied 5/03/2024
Christopher
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 29/02/2024

Long-time satisfied user

For our campus, it made getting requests from users easier, plus the users were able to receive e-mail notifications depending on the status of the work order. The building users appreciate it's ease of use for getting requests to Physical Plant. Maintenance staff can be held accountable for performance and with the Preventative Maintenance procedures getting scheduled and completed, the downtime of critical equipment has dropped.

Pros

Ease to set up, service and trouble-shooting skills of staff at MPulse top rate! Have been using the various platforms of Mpulse since June 2000.

Cons

Since We did in house loading of assets and setting up of preventative maintenance procedures, it would have been nice to have some pre-populated PM procedures that could have been available for generic pieces of equipment that everyone has. The inventory process, part/materials was a bit cumbersome as well the key management tab.

Joe
  • Industry: Cosmetics
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 29/02/2024

Estee Lauder R&D Maintenance and Repair

Mostly satisfied, but there are some improvements that can be made. Customer service is very good and responds right away.

Pros

Ease of managing records and creation of new using copy paste feature. Scheduled Maintenance records keep work orders on track.

Cons

The Audit Trail function being limited to 15 days and on as request basis should be extended to continuous.
Date formatting cannot be customized. Being a GMP facility there are compliant date formats that must be used, which we cannot change.
Using search at the top of columns in list view is slow and when term being searched cannot be found the system locks up temporarily.
There used to be a search field at the top of the Asset Assigned to Task. That was very useful but removed in V9.
When large quantities of assets are assigned to task in work orders, applying labor to each is very time consuming. Perhaps there could be a split labor across all assigned assets would work.
The view Media dialogue is slow to load when multiple pages are within an attachment.
The "reset" function workflow within the search field at the top of list columns takes too many steps to complete. Opening the list view/settings and applying the change is too many steps.

vernon
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
4

3.0
Reviewed on 22/03/2024

MPulse - Review

Great software but could be better form a mobile standpoint when in the field.

Pros

best option at the time for maintenance software with inventory

Cons

we would like to do more but we're limited

Pat
  • Industry: Packaging & Containers
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3.0
Reviewed on 27/03/2024

Mpluse review

Mpluse is an OK CMMS software. It works and is cost effective but can lack innovation in areas. They are slow to release updates and seem to only work on bugs or upgrades if enough people ask for them.

Pros

It can be user friendly if you set it up properly

Cons

I can be very slow and takes a long time to load. It doesn't always accept changes that you made. It would be much better if you didn't have to blue checkmark all your changes. If it would just keep and change the fields with out having to click on pencils all the time it would be so much faster to complete your work.

Ryan
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3.0
Reviewed on 22/03/2024

MPulse pros and cons

It suits my need but if I could find something better I would chose it.

Pros

I like the flexibility and the ability to customize to the company's need and the end users' needs.

Cons

1.) The look and feel are antiquated. 2.) The work order layout, process, and printable version are just not up to par. Very difficult and antiquated. 3.) Report Wiget's are not very customizable; very limited in what you can see.

Joel
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/03/2024

Using MPulse

We've been using MPulse for the last 4 years now, and we don't have any plans of stopping. We appreciate how it helped us in keeping track of all of our devices and not relying too much on stacks of spreadsheets updating, tracking, monitoring, etc., of our devices. MPulse does the work for us.

Pros

Easy to use and understand. There's a learning curve on how to use it but once you learn how to navigate within MPulse, you will definitely appreciate how powerful MPulse is in maintaining and managing all of your devices.

Cons

It was hard to understand at first, but as you use it more daily, you get to appreciate how powerful MPulse is.

Laurie
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 5/04/2024

MPulse user

has been great! I was with another CMMS before them and this is so much better

Pros

the customer service is great! if you have a question they are so helpful about getting back to you and answering your questions or helping you if you have an issue.

Cons

I wish the mobile was a little more user friendly and showed all open work orders no matter how old. we have to monthly change the due date on some work orders so now the due date is not looked at in anything.

Lynn
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 25/03/2024

Mpulse data configured to your liking

I like mpulse and the capability to make it more our own for each section that we use the program.

Pros

That I can make it more suited to our wants and needs

Cons

I wish the option to add time to assigned employees at the same time was an option.

wilson
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
5

4.0
Reviewed on 22/03/2024

Maintenance management with Mpulse

Its a big help with mechanical maintenance. It acts as a great reminder for preventative maintenance on equipment.

Pros

Its capacity to store a lot of details per each piece of equipment that we service

Cons

It takes a lot of training to get proficient at using the system. It would be best suited for a company that had someone dedicated to the system.

Mohammad Ajmal
  • Industry: Government Administration
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

4.0
Reviewed on 19/06/2016

MPULSE from overall perspective

It has been a good software overall. We have managed our assets pretty well using this software. The good side of it is that it is customizable however the bad side of it is that it is not very customizable.

Response from MPulse Software

Mohammad, thanks for your review. You should be thrilled to hear that MPulse 8 will be available on September 1, 2016 for existing MPulse customers. This latest version of MPulse is available as a FREE upgrade to IESC and includes a new feature we call Advanced Customization, which includes easy drag-and-drop layout changes, tabbed or vertical page layouts, nested fields, and custom pop-up prompts, among other great features. We'll be reaching out to you soon to tell you more and to talk to you about upgrading to MPulse 8. Soon you'll be seeing much more about MPulse 8's great new features, including Any-Device Adaptive User Interface, Advanced Customization, and much, much more.

Replied 1/08/2016
Jeff
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/09/2018

Mpulse

Pros

We really like this program. It has many features that we take advantage of. It is our companies primary ticket management software and it is used to manage all of our inventory and maintenance tracking.

Cons

The only problem we encountered was a very unique billing issue specific to our company but the tech support was very helpful and assisted us in coming up with a creative solution.

Christina
  • Review Source
Value for Money
0
Features
0
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/07/2009

Covering Maintenance Needs

I give this program at least a 9.5 and up. the reason behind such a high recommendation is because of employees, training and overall program orgainization. I am able to open many pages and still go back to "home" at any given time. If i should need some quick help or a tuitorial i can even go online and watch step by step guides that take me through. This is why i believe it deserves a high recommendation.

Pros

Is a great course/program all over, MPulse takes many different ideas and combines them. Not only is the program great to get to learn and set up, the people who offer guidance and assistance seem to love their jobs which makes me feel good about asking questions about things i may not know. All over this course and program have been a great experience for me, i am still learning. Although something about entering hundreds of peices of equipment into a system sounds teideous to me, once it is their it goes no where and everyone else can find it. If i am away for the day it is easy for someone else to get on and get emergency work orders, and the employees love it because they can follow up on the ones they have already submitted.

Cons

I will get back to you :)

Whitney
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/02/2017

Best maintenance software i have ever used

Mpulse is easy to use and quick to learn it has all applications we need for work orders and keeping track of our facility up keep it has allowed us to cut down on down time and schedule our workers more efficiently

Don
  • Review Source
Value for Money
0
Features
0
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/10/2015

Mpulse has been one of the most useful software tools we have purchased over the past decade.

The Town of Friday Harbor has been using Mpulse maintenance software for over a decade. Prior to Mpulse we tried using software from as simple as calendar (outlook type) reminder software to a couple other companies claiming user friendly, reliable software packages. We failed to fully implement those programs mostly due to lack of software support or training from the companies. When we switched to Mpulse, we received excellent implantation and training support, and have been successfully utilizing this powerful tool for maintenance scheduling, tracking, and state required reporting ever since.

As technology has changed over the past decade, Mpulse has been able to adapt and offer relevant products that keep up with the ever transforming world of computer based information management, and reporting. When they made the leap to a web browser based CMMS software package, they continued to support their older version users as well as committing to an intense webinar training program to support their customers making the transition to their new platform with greater functionality.
Mpulse continues to meet our maintenance tracking needs with excellent customer support and training.

Steve
  • Industry: Religious Institutions
  • Review Source
Value for Money
0
Features
3.5
Ease of Use
4
Customer Support
4.5

4.0
Reviewed on 19/04/2016

This software has been so easy to lean and impliment. The support adn

Pros

Besides the ease of working with the software, the initial training and support as well as the "Tips and Tricks" monthly webinars have proven invaluable to help me learn and use best practices in making a smooth transition for my staff both in inputing and responding to work orders.

Cons

The only thing that I don't like it that the program kicks me out every once in a while.

Mike
  • Industry: Hospital & Health Care
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/06/2015

CBC/CTS Machine & Facilities CMMS

Pros

Private Customer and Government organizations recognize Mpulse and accept the performance during all of the audits a Blood/Tissue bank is required. We use it at multiple locations over the United States.

Cons

The web-based system speed is not as fast as I would like to have or as fast as a computer based system. We must have web based.

Sharon
Sharon
  • Review Source
Value for Money
0
Features
0
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/02/2011

Mpulse Recommendation

I have enjoyed building our CMMS program with the Mpulse program. It has served us well and I believe that even though we have grown to a point where we are requiring a little more of the program than it is typically used for; V7 will help us to implement the newer and larger uses that we are now considering.

Pros

Wonderful and Helpful Support Center

Cons

Could use more flexibility with list views; however, believe that V7 will remedy this.

Sharon
Sharon
  • Review Source
Value for Money
0
Features
0
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/02/2011

Mpulse Recommendation

I have enjoyed building our CMMS program with the Mpulse program. It has served us well and I believe that even though we have grown to a point where we are requiring a little more of the program than it is typically used for; V7 will help us to implement the newer and larger uses that we are now considering.

Pros

Wonderful and Helpful Support Center

Cons

Could use more flexibility with list views; however, believe that V7 will remedy this.

AJ
  • Review Source
Value for Money
0
Features
0
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/03/2011

MPulse 7 launches VPS Maintenance/Transportation to a higher level of service

For any business in the work order arena, MPulse has all the elements for reporting and tracking. Our organization is viewing data for multiple areas, in one system, that used to require several departments. An excellent, fully customizeable system that I highly recommend.

Pros

Superb reporting capabilities
Tracking all aspects of business(labor,parts,hours,fuel, mileage,work orders,equipment,vehicles,tasks,etc.)
Automated Advisor with widgets that provide graphs, charts, readings of important customized information.
Ease of flow linking parts,labor,equipment,tasks, to work orders.
Ability to export reports to PDF or Excel to further customize data reports.
Tremendous customer service.
MPulse willingness to custom suit customers needs.

Cons

No cons to speak of, training of the program is key.

Daniel
  • Industry: Primary/Secondary Education
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 8/04/2015

MPulse Software on Campus

Pros

MPulse is simple for the basic user needs but has the power to handle much more advanced maintenance management needs.

Cons

At times, the network connection seems slow, but we prefer MPulse to host our database versus hosting it ourselves.

Christine
  • Industry: Philanthropy
  • Review Source
Value for Money
5
Features
4.5
Ease of Use
4.5
Customer Support
5

5.0
Reviewed on 28/06/2016

A lifesaver for managing maintenance!

Pros

It is easy to manage maintenance schedules and track work orders. We use to review all the maintenance for the building and scheduled contractors and vendors.

Cons

The reporting part could be a little more user friendly.

John
  • Industry: Primary/Secondary Education
  • Review Source
Value for Money
0
Features
4
Ease of Use
2.5
Customer Support
4

3.5
Reviewed on 13/05/2016

We use it on a daily basis to track work and work orders

Pros

I like that it trakes work orders and request and you can print out reports.

Cons

I did like version 6 a lot but like the options in version 7 and it just takes time to set it up and get used to all the functions

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