About Eventbrite

Eventgrid is a cloud-based event registration and ticketing solution that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules. Eventgrid supports the creation of customized online event registration pages, multiple types of tickets and pricing structures, discount codes and professional barcoded/iPhone passbook tickets. The solution helps users organize, manage and track events and attendees using its proprietary analytics tools, and it can create badges for registered attendees. Eventgrid lets customers view seating layouts and select seats, sell event merchandise and receive and process online payments via Stripe, Authorize.Net or PayPal. It also helps users market events through email marketing, customer segmentation and customer relationship management (CRM), social media integration, embedded custom widgets and affiliate marketing. Eventgrid can be accessed on mobile devices and supports iBeacon and Passbook integration to offer auto check-in facility. Support is offered via phone and email.
Eventbrite Software - Dashboard
Eventbrite Software - Multiple ticket types
Eventbrite Software - Track events
Eventbrite Software - Email marketing tools
Eventbrite Software - Reports
Eventbrite Software - Dashboard - thumbnail
Eventbrite Software - Multiple ticket types - thumbnail
Eventbrite Software - Track events - thumbnail
Eventbrite Software - Email marketing tools - thumbnail
Eventbrite Software - Reports - thumbnail

Eventbrite pricing

Eventbrite has a free version.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
N/A

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Eventbrite Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 2,976 View all reviews
Sarah H.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 19/07/2020

Eventbrite for Beginners

Our goal is to encourage our Facebook audiences to attend more virtual events and provide them with the exact information and details they need, all housed in one concise place and Eventbrite has been the perfect tool for us. The analytics and reporting are very robust, especially for a free plan.

Pros

The setup and ease of use for a first time Eventbrite user/manager was incredibly easy and seamless. The feature that is most useful to us is the Facebook event integration - and the best part - it's free. This way, our social media audiences can register for tickets directly through the Facebook event published on Facebook. It's such a powerful feature and so incredibly easy to setup.

Cons

I wish there was an abilitty to make updates to the address after an event has already been published. With COVID-19, we had to shift from an in-person event to make it a virtual event and because we had to change the address, Eventbrite woudn't allow it. Suggestion - if an address needs to be changed, Eventbrite could automatically send an email to the list of attendees or a calendar notification of the change.

The Mailchimp feature is extremely limited and I have trouble understanding what exactly the purpose of it is. I have not doubt that Eventbrite will enhance it in the future with incorporate more robust functions because Eventbrite is really great with continually improving their tools.

Joanna C.
  • Industry: Nonprofit Organisation Management
  • Company size: 11-50 Employees
  • Used Other for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
0

4
Reviewed on 30/05/2021

Nice Option for Small Nonprofits

My overall experience with Eventbrite was positive. I do believe, though, that the production link access process could be streamlined. Do users have to create a password protected Eventbrite account for a free ticket? Eliminating that step could streamline the process for both attendees and administrators.

Pros

Being a small nonprofit performing arts organization, Eventbrite's no-fee ticketing option was a great way for our choir offer our virtual production free to our community. We had more views for the production than expected. In fact, attendees included senior living center residents from different countries as well as from several states in the US. I believe using Eventbrite broadened our audience.

Another pro was being able to capture names and email addresses of all attendees. I easily exported the contact information for importing to our email distribution app.

Cons

Our organization attracts an older demographic. We had quite a few people contact us at the start of each performance stating they could not figure out how to view our concert. Each instance was an issue with logging into the Eventbrite account. After attempting to assist, I eventually had to send the performance video link directly to the guest via email.

Javier G.
  • Industry: Music
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
5
Customer Support
1

3
Reviewed on 13/09/2020

Crazy High Ticketing Fees - Froze My Payouts During COVID - Won't Stand By Agreement

Extremely painful.

Pros

Eventbrite is easy to use. It's designed well.

Cons

Customer service really stinks at Eventbrite. They're just looking to get paid. Their fees are high, sometimes 15-20% depending upon your ticket price. They had agreed on our festival to payout daily leading up to the event but changed their mind when COVID hit (to hoard cash and save themselves while screwing their event organizers.) Now they are expecting people to pull off multi-million dollar festivals without collecting any of their ticketing money up front. The worst part is they froze our payouts without telling us, until one day we noticed the lack of deposits and logged into Eventbrite to find it. Surprise surprise! They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event. Eventbrite is going to bring the event industry crashing down due to the way they handled COVID.

Verified Reviewer
  • Industry: Entertainment
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/03/2021

Extremely helpful tool for organizing an event

Eventbrite provides great flexibility to customize the registration form, ticket types, promo code, guest lists, and analytic report based on our needs. Also, the service fee and price are transparent. I have used another ticket selling platform, the price appeared to be cheaper than Eventbrite, however, there is hidden cost within it that I was not aware of.

Pros

The app are is very easy to navigate and is very convenient to do check-in. I have used the Eventbrite app to check in guests in an event with around 1000 attendees. The app saves us much time and we can easily get the attendance of our guests as a useful data.

Cons

There are many functions and features for the analytic report, it took me a while to familiarize every function. However, once I figure them out, I can access to very useful data and reports that help me organize my future events.

Leslie O.
  • Industry: Nonprofit Organisation Management
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
2

5
Reviewed on 3/04/2021

Amazing Platform for golf tournaments and special events

Overall, I really like hosting events on Eventbrite and I will continue using them for upcoming events. I would recommend Eventbrite for events of all types and sizes.

Pros

The thing I like most about this software is being able to customize ticket types. Depending on which type of ticket an attendee chooses, the organizer can determine which type of questions the person registering must answer. For example, if you choose platinum sponsor, you are asked which shirt size you want. It is the best platform I have used for special events and even offers a check-in feature for the day of your event. There are endless opportunities for customizing your own event. Also, if you have a contract in place with Eventbrite for your events, they will not charge you a ticket fee for free events.

Cons

The thing I like least about this software is the fees. I was expecting a processing fee for credit card sales but there is an additional Eventbrite fee. This was remedied by signing a contract with them. Now all my fees are capped at a specific price and I can now have the attendee absorb the costs.

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