ShipStation

Pros

The user interface, the dashboard and ease of the settings.

Cons

Can't think of any. Keep up the great work

Alternatives Considered

Reasons for Choosing ShipStation

Switched From

Reasons for Switching to ShipStation

Pros

Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options.

Cons

The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar).

Alternatives Considered

Reasons for Switching to ShipStation

Pros

Integrates very well with other sites and plugins. Setup was not terrible to do. Fulfillment is much easier then other companies we have used in the past.

Cons

Customer service was horrible! They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help. Constant issues with address and labels.

Pros

Shipstation offers everything one needs to operate a compact, medium or large fulfillment business.

Cons

There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume.

Alternatives Considered

Reasons for Switching to ShipStation

Pros

It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature.

Cons

The cost recently increased by a lot but there was no additional benefits to the price increase.

Pros

It consolidates all of our fulfillments from a variety of sales channels.

Cons

The integrations could use some mapping settings to prevent issues.

Pros

Wide Range of Integrations and Time Saving Automation

Cons

The pricing is high vor small businesses and there are limited customer support options

Pros

Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform

Cons

has more funtionality than we need and prices have gone up recently

Pros

Easy to use and navigate making for a quick shipping process

Cons

The new updates made it so ShipStation connect had trouble connecting scanners and scales

Pros

I like ShipStation’s ease of use and its integration with multiple sales channels and carriers.

Cons

The customer support is limited and can be a tad pricey

Pros

It's easy to use and makes my job convenient. I'm glad I discovered Shipstation.

Cons

I have no complaints about it. It helps us on the daily!

Alternatives Considered

Reasons for Choosing ShipStation

Reasons for Switching to ShipStation

Pros

ShipStation is the tool we use for fulfilling orders every day at Curl Warehouse. It allows us to bring in our carrier rates, save our regular package sizes, etc. It is great having everything in one place.

Cons

There are few alternatives to ShipStation within this price range, and I think ShipStation knows that we don't have a lot of options. Customer service is practically non-existent and several features don't really work as well as they should, such as order filters, updating product information when it is updated in Shopify even though the tools are connected, printing product vendor on the packing slips isn't possible (WHY?! This seems like something so many of us would find beneficial), and there are several other things that seem like they should be part of the tool that aren't and would be really helpful for merchants.

Pros

I like everything about Ship Station. It's easy to use. It's easy to select the shipping method you want to ship your package. It's not that expensive and it's convenient to print and ship right from your own home.

Cons

Sorry...no cons here. I love Ship Station and will continue to use it regularly with my business.

Pros

I loved how easily it integrated with our Squarespace shop. We used Shipstation to print labels and to manage which orders we shipped. The label-making was flexible enough for us and let us be a little custom with a brand logo. Was also great how it worked with UPS, FedEx, and all the other shipping types. Customer service was always quite helpful and easy to access.

Cons

I remember going back a forth a lot between Shipstation and Squarespace and wishing more was integrated into Shipstation so that I could just stay on that platform.

Pros

Ship Station is a convenient and cheaper way to ship your products to your customers. I didn't realize until when I seen how much I had to pay monthly for my Shopify store it got expensive so I started using Ship Station.

Cons

Sometimes I may have trouble logging into my account.

Pros

ShipStation is extremely easy to use, I like that you can assign weights to products to where you don't have to manually type them in each time. I also like the Bulk Updates option so I can print many things at once, which is especially useful for efficiency and large order days.

Cons

Customer Service via phone usually has a long wait time; however, the chat option typically responds quicker.

Pros

ShipStation integrates seamlessly with our e-commerce platform.
ShipStation supports multiple carriers which is important since we use Fed Ex and UPS to ship orders.
ShipStation allows us to process orders in batches, saving time and improving efficiency.

Cons

Occasional glitches with the system which delay our shipping operations.

Pros

Nothing except international shipping less

Cons

Horrible customer service. They don’t answer phone. Website terribly confusing and difficult to use on IPhone The free trial is a lure as you must give a credit card .Sales rep didn’t mention you must cancel on their website which is difficult and requires multiple steps. Canceling by email or message to rep or customer service WONT get you cancelled and your credit card charged. There notifications go to spam . They quoted the wrong charges and didn’t mention u don’t get a tracking number so if you do business on EBay you’ll be dinged.They lie to avoid responsibility for their shortcomings ie 90 day free cancel period… they didn’t honor claiming I used their service after the 90 days.. bold faced lie. STAY AWAY

Pros

It is generally reliable and easy to implement and use.

Cons

I do not like that the customer support is very weak and ineffective.

Pros

what I like most about Shipstation is how easy and smooth the software is for use.

Cons

There is nothing I currently dislike in regards to Shipstation.

Pros

I love that ShipStation is fully integrated with PayPal, no extra steps required. Also have the option to purchase flats envelope pricing, which isn't offered through most platforms. This can be a downside for inexperienced users who select this shipping class not realizing it does not include tracking and should not be used for packages.

Cons

The user interface could use some improvement. Compared to competitors, shipstation is much more cumbersome to view the status of all outgoing shipments at a glance. Instead, I have to click on each shipment individually to view delivery information. Would also like the option to generate a qr code for those times when I do not have access to a printer.

Pros

It has a fairly easy operating face that makes training simple. Easy and simple shipments rarely if ever, have issues.

Cons

There is nowhere to be able to input a weight of a shipping carton itself to help with calculations of when something will be too heavy to go via a certain shipping services which has led to some overcharging later down the road. There are several features that have been requested through the threads that devs neither respond to, nor seem inclined to implement. To use all the possible features, you have to switch back and forth between the old layout and new layout, and this is not a simple toggle feature.

Pros

ShipStation is a good business and i will recommend to people running business store so that they can request orders to be shipped

Cons

They are very friendly and fast to work with customers

Pros

Good shipping rates and connectivity. Worked well when I was drop shipping items I manufactured for another company.

Cons

This is too complex for a two platform business. I wouldn't want to use this again if I have a choice of a simpler shipping platform.

Pros

I like that we can use all our carriers and easily monitor which things have shipped and what hasn't.We are able to split orders if needed and put things on hold.

Cons

One thing I would like to see is to be able to see when a shipment has not delivered. You can't filter shipments by "undelivered" so it's hard to spot carrier issues that come up. You just have to search through the whole list.