--- description: Review of RoutingBox Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RoutingBox | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Transportation Dispatch Software](/directory/1690/taxi-dispatch/software) > [RoutingBox](/software/235582/routingbox) # RoutingBox Canonical: https://www.softwareadvice.co.nz/software/235582/routingbox Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/235582/routingbox?page=2) > RoutingBox is a transportation dispatch solution that helps paratransit and non-emergency medical transportation (NEMT) businesses handle dispatching, booking and billing processes. It offers a route optimization module, which enables managers to create and assign routes to drivers. The application allows dispatchers and customers to track the live location of drivers and receive automated updates for changes in delivery status. It lets administrators generate reports, configure settings to view delivery details across different zones and conduct audits. Additionally, RoutingBox offers a host of features such as SSL security, mobile support, automated alerts, electronic signature capturing and more. RoutingBox facilitates integration with MedBatch, a medical billing system, enabling users to review and submit medical claims directly. Pricing is available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **4.2/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 13 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: BiTS ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Other - **Pricing Details**: RoutingBox offers a fleet-based, unlimited trip pricing model that does not penalize transporters for earning more business each month. To learn more about this one-of-a-kind pricing model, contact our team of NEMT experts. - **Target Audience**: 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Automated Scheduling - Barcode/Ticket Scanning - Billing & Invoicing - Communication Management - Customer Database - Customer Management - Data Import/Export - Delivery Tracking - Dispatch Management - Electronic Signature - Emergency Dispatch - Employee Management - Fuel Management - GPS ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Transportation Dispatch Software](https://www.softwareadvice.co.nz/directory/1690/taxi-dispatch/software) ## Alternatives 1. [Elite EXTRA](https://www.softwareadvice.co.nz/software/88789/elite-extra) — 4.7/5 (364 reviews) 2. [Samsara](https://www.softwareadvice.co.nz/software/51789/samsara) — 4.5/5 (1005 reviews) 3. [Truckbase](https://www.softwareadvice.co.nz/software/377882/truckbase) — 4.8/5 (71 reviews) 4. [PCS TMS](https://www.softwareadvice.co.nz/software/387370/tms-express) — 4.2/5 (242 reviews) 5. [Motive](https://www.softwareadvice.co.nz/software/51721/motive) — 4.5/5 (1688 reviews) ## Reviews ### "Continually Improving" — 5.0/5 > **Ryan** | *11 December 2018* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Every week we see a new feature added, a new product released or optimizations made to existing services. > > **Cons**: My business would cost me alot more time and money without this software. > > Everytime I interact with the staff they are helpful and polite. I have an answer within the hour. ----- ### "Routing Box for NEMT" — 5.0/5 > **John** | *27 February 2021* | Nonprofit Organisation Management | Recommendation rating: 7.0/10 > > **Pros**: This product has enabled us to optimize and bill our NEMT demand responsive business. We are able to dispatch and manage this portion of our operation. > > **Cons**: The customer service or tech support during the pandemic is not customer friendly. I want to be able to call and get a live person. You have to send an email to get someone to call you. This is unacceptable > > Overall, we have been very happy with the product. It is user friendly and has made managing our NEMT very easy. It is price right, too. ----- ### "DOES NOT DELIVER" — 1.0/5 > **JR** | *22 October 2025* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10 > > **Pros**: Nothing. Imports not working correctly. No API with SafeRide Health as promised. No accountability from Routing Box staff but they keep billing me monthly > > **Cons**: NO API with the broker we do most of our work with. Horrible training sessions with imports not working. > > 8 months of not being able to use the software. Multiple staff changes and movement of key people that are supposed to help with onboarding and implementation. ----- ### "Super Product" — 5.0/5 > **Brian** | *22 August 2018* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: I think this product is great because the functions and view of the trips are second to none. > > **Cons**: I really can not say anything bad.I had written a negative review awhile back and the company had listened and not only fixed the problem they stepped up the program > > The experience with Routingbox has been great.The technical side and the advancement side.When ever you send a idea they work with it. ----- ### "Great Service, Great Product," — 5.0/5 > **John** | *11 December 2018* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Routing box is probably one of the best things we did for our company. Not only do we use the dispatching software, but we also use their billing software MedBatch as well. Customer service is always friendly and helps fast and efficiently whenever called upon. We could not be any happier with this service. We will be a customer for life\!\! > > **Cons**: The updates\! Seems like every day, a different update. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/235582/routingbox?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/235582/routingbox) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data