About Regpack

Regpack is a cloud-based online registration platform that helps businesses manage every aspect of their event or program, including flexible form building, real-time dynamic reporting, integrated online payments, automatic payment plans, variable pricing and more. It helps businesses streamline their registration and workflow processes. Businesses can create custom registration processes to collect necessary information from clients. The platform handles enrollment, revenue growth, management tasks, and more. Key features include embedded eSigning and custom forms.
Regpack Software - Regpack payment checkout form
Regpack Software - Regpack automatic billing
Regpack Software - Regpack payment reporting
Regpack Software - Regpack product management
Regpack Software - Regpack create new account
Regpack video
Regpack Software - Regpack payment checkout form - thumbnail
Regpack Software - Regpack automatic billing - thumbnail
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Regpack pricing

Regpack does not have a free version but does offer a free trial. Regpack paid version starts at US$13.00/month.

Starting Price:
US$13.00/month
Free Version:
No
Free trial:
Yes

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Regpack Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.4
Functionality
4.2
Ease of Use
4.0
Customer Support
4.3
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All Regpack Reviews

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364 reviews
Jean
Jean
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

4.0
Reviewed on 1/10/2018

A robust system that can accommodate the intricacies of just about any modern web based...

Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports.

Pros

The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website.

Cons

Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two.

Response from Regpack

Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process.

Replied 5/10/2018
Anne
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
3

4.0
Reviewed on 1/04/2024

Mostly satisfied

Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait.

Pros

I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need.

Cons

I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register.

Response from Regpack

Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options.

Thanks again for your supoprt and use of Regpack!

Replied 10/04/2024
Tara
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
4

3.0
Reviewed on 31/07/2023

Robust but complicated and not user friendly

The customer support was great from our dedicated rep, but I felt like I got to know her too well...which means we were on the phone frequently. If you are developing relationship with customer service...you are talking to them too much!

Pros

Regpack had the ability to customize our registration process needs including triggering questions based on answers as well as customizing the overall look of the form.

Cons

Pulling reports was way more complicated than it needed to be which made the overall management of our trips more difficult and time consuming then necessary

Rachael
  • Industry: Primary/Secondary Education
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
5

4.0
Reviewed on 1/03/2024

Rough start, smooth operation

Frustrating at first during set up but once it got going, it runs great and parent feedback is very positive overall.

Pros

It's totally customizable which was necessary for our program

Cons

Set up was full of bugs and required a LOT of work to make it functional. Data entry is cumbersome with a LOT of clicks and no bulk editing for our setup.

Alternatives Considered

ProClass, Playground and FACTS

Reasons for Choosing Regpack

Needed automatic billing and more robust registration options

Switched From

CourseStorm
Sharon
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 31/07/2023

Great for adult and group registration

This system has been a lifesaver. Our adult students were getting frustrated using a registration system that was designed to register kids and teens. This allows them to sign themselves up as campers. Its easy to use, clean and allows them to sign up at anytime online.

Pros

Easy to use, customizable, and adaptable to our needs.

Cons

Haven't found anything that stands out.

Priscilla
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 8/06/2024

Regpack allows for ease in managing a waitlist

We are in our 9th year with RP and the past 2 or 3 have been the best ever. The team has worked to better understand our specific business needs and suggest modifications to our specific projects to help ensure a seamless registration process for our customers.

Pros

Regpack offers the ability to customize your registration project to meet the needs of your business. The ease in managing our waitlisted recipients in RP is one of my favorite features. The automated payment processing and automated emails are also critical.

Cons

RP offers technical Support by email, but with any technical writing/questions it can be hard to "be on the same page with someone" when exchanging emails. Thankfully, they implemented a Project Success Manager role which allows customers a different type of access for a critical question or concern.

Nancy
  • Industry: Performing Arts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

4.0
Reviewed on 8/06/2024

Regpack Review

Overall this system works for our programs. We have a very complex set of needs and for the most part Regpack meets those needs

Pros

We have a very complex registration with multiple programs and options. Regpack allows us to keep everything organized for our patrons. It also handles the payments for all our programs with automated billing.

Cons

Our setup is very complex and we do run into technical glitches.

Paul
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/04/2024

Easy to use

Pros

Easy to set up and use. I liked the way the documentation was easy to follow

Cons

There is a lot to learn to make the program functionable.

Drew
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 4/04/2024

Success with Regpack

Pros

Regpack's team was super responsive and helped me to get my system set up efficiently and on schedule.

Cons

Once my system was in place, I was sort-of left to figure the rest out myself. I could've used some more hands-on support from the customer support team.

Domingo Antonio
Domingo Antonio
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
3

5.0
Reviewed on 16/06/2023

The ultimate solution to simplify registration and payments

From the moment I started using it, I could see it simplify and streamline my registration and payment processes.

Pros

With just a few clicks I was able to set up my custom registration form and start receiving registration requests quickly and smoothly, I especially appreciated the ability to send automatic emails to participants reminding them of payment deadlines and sending registration confirmations .

Cons

While I think it's worth the value, I wish there were more flexible pricing options to accommodate different budgets.

Michaela
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/07/2023

Regpack is easy to use!

So far it has been great. My school has just started using Regpack and the feedback so far is great!

Pros

It is great having the projext manager to help set your sessions.Customer Service is fast in responding, nice and helpful

Cons

As an admin it is more watching videos to learn the system. Other companies have training sessions to over everything.

Tara
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5.0
Reviewed on 10/04/2023

Summer camp

Easy to get ahold of someone when I need it. just wish it was simpler to navigate.

Pros

Payment systems are self-managing, and classroom registration triggers.

Cons

Confusing to set up on your own. need to have a project manager.

Alternatives Considered

Campminder

Reasons for Choosing Regpack

not reliable.

Switched From

Google Forms

Reasons for Switching to Regpack

had everything we needed.
Ana Cynthia
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 27/04/2023

admin experience

Pros

The customer support responds very quickly.

Cons

They keep changing the features without any announcements made and it's affecting our set up.

Timothy
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/04/2023

Occassional User

Pros

Ease of access, memory bank, functionality

Cons

Could use another layer of verification for registrations. Would help to have a 3rd party authorization required to complete registration

Catie
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
5

5.0
Reviewed on 28/04/2023

Summer Camp

Overall it has been easy to use and made my registrations easy.

Pros

The ease of filling in information the first time.

Cons

I wasn't able to go back in and edit a person's information.

Christine
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
5

4.0
Reviewed on 18/01/2023

First Time as Administrator with NO programming experience

Overall it is a program that I will continue in the future. I appreciate that they are consistently updating it and offer tutorials to walk you through the new features.

Pros

Regpack is very easy to navigate for some with no computer programming experience. The customer service is very helpful and even had a zoom call with me to walk me through the process.

Cons

Reports are not the easiest to pull up.

Response from Regpack

So happy to hear, Christine, that you had an easy time learning the system and that our team was helpful in supporting you!

If you have any questions about reporting, including help building out any custom reports, please let our Support team know!

Replied 23/01/2023
Verified Reviewer
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
1

3.0
Reviewed on 27/08/2021

Terrible Customer Service Ruins Other Aspects of Regpack

The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help.

Pros

We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable.

Cons

It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with [SENSITIVE CONTENT] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in [SENSITIVE CONTENT] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in [SENSITIVE CONTENT] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in [SENSITIVE CONTENT]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that [SENSITIVE CONTENT] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since.

Response from Regpack

Hi there! I'm sorry to hear that you've had some frustration with our Support team. Upon reviewing your feedback and locating the team members and account you're referencing, our management team personally reviewed the email threads and found that response times were generally within 2-6 hours from receipt. Additionally our Support team, Project Management team, and Sales team was in constant communication with you to provide explanation and context for your questions and to ensure you went live on schedule and with the resources you needed to be successful.

If you have further feedback that our team can address personally, please let us know and we're glad to help.

Replied 15/09/2021
Sarah Jean
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
1

4.0
Reviewed on 14/07/2020

I have some suggestions

My overall experience has been poor. The one exception to that rule is [SENSITIVE CONTENT HIDDEN], the salesperson who I dealt with initially. He responds to my emails promptly and seeks out answers to my questions. Not so with the actual project manager.

I don't understand the project manager role. [SENSITIVE CONTENT HIDDEN] joined me for one phone call -- which was long distance for me -- and I haven't been able to speak with her since. I assumed that the PM would walk me through the process of setting up a form. I assumed that we would have a share-screen session where she would explain the different functionalities and connections between the software's various components. I assumed that I would receive training.

None of that happened. Instead, I set up the form. [SENSITIVE CONTENT HIDDEN] reviewed it, took 3 days to respond, and made minor changes. Then she sent me form emails. When I asked a question - silence. When I asked again - form email. When I asked for resources, I got a hurried Loom video.

Where's the training? Where's the documentation? Where's the assistance? Where's the Customer Service?

We were under a deadline and had to launch. There were problems and unforeseen issues, mostly because I was troubleshooting without any training. The only person that responded to our pleas for help was [SENSITIVE CONTENT HIDDEN]. Promote him. He's the only reason I'm not slamming you on every review site I can find.

I suggest that you review your 10 day build process and the role of a PM. Currently, they're both useless.

Pros

Maintaining the User database is easy and straightforward.

Cons

The Roadblocks don't seem to actually work.
Getting forms/triggers to save can be quite a challenge.
Getting a trigger to fire without having to save the page multiple times is a challenge.
Users keep getting error messages about refreshing the page, which they do to no avail.
The language describing some of the tools/features is convoluted and unclear.
Drag and drop on the forms is a nightmare.
Why are the products all listed in one section on the form? They really need to be separate blocks that can be moved like the Fields are moved within a form.

Response from Regpack

Sarah Jean, I'm sorry to hear you had a frustrating experience with our Project Manager. After reviewing your account, it seems as though there was a miscommunication about the way our onboarding process works. The PM assigned to your account is an expert in building Regpack projects. As part of our service, we build out your system for you, so you don't have to quickly learn how to on your own. Once the system is built out for you, we assign a Trainer to your account who works on a screenshare 1:1 with you to teach you the system and answer all of your questions. You actually had a training session on July 16th, 2 days after you wrote this review. While it sounds like we got off on the wrong foot, I'm hoping your training session can help mitigate your issues and once you go live, you will see how Regpack can really optimize your registration process and allow you and your team to manage data and payments easily in the back end. We look forward to a positive relationship with you!

Replied 23/07/2020
Rosa
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

4.0
Reviewed on 17/01/2023

Review 2023

More edit options

Pros

User friendly for admin. capability of editing the different forms and customizing them.

Cons

Not very user friendly for applicant. It takes them longer to complete at times.

Response from Regpack

Thanks for your feedback, Rosa. Glad to hear that you have an easy time with the system.

We'd love to learn more about any challenges your applicants have in completing registration. We would love to walk through your custom built system with you to ensure it's setup with ease in mind, and help create more robust free text fields with more details to guide them!

Replied 23/01/2023
Jessica
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 7/03/2022

RegPack is great for a busy healthcare centre!

Pros

The customer support is truly amazing. It was so helpful to have a project manager and support team assist in setting up our program registration. They checked in regularly until we successfully launched and helped us make tweaks along the way. It is also really neat how integrated the RegPack system looks in on our company website. You would never know an entirely separate system was used. Lastly, once you get the hang of setting up new programs, the process is quite easy and their self-help resources have a ton of information to help when needed.

Cons

I think the only con would be, since our programs are all free to participants, we do not have a formal way to ensure clients fill out all the registration information.

Response from Regpack

Jessica - so great to hear that we can support your program registrations at your healthcare centre! Seamless integration is what we specialize in and glad to hear your experience with both our hands on onboarding team AND our self-help videos, articles, and resource library are of great help to you!

Replied 15/03/2022
Jamila
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 7/01/2022

Effective and helps if you are tech savy

Using Regpack has been an interesting experience. Initially the first semester was the most challenging to set up classes and the link. However, using it for the second semester has been better given the fact that we have experience using the website.

Pros

- Easy to copy projects and products
- Customizable when setting up reports and email
- Easy to edit products with classes description, quota and specifications
- Easy to make back end changes for users or create a family

Cons

- It's not completely user friendly if you are not tech savy
- There should be more customizations with projects
- Export to pdf or regular excel not google sheet
- Unable to export collective images from the registration form, instead you have to go through each student

Response from Regpack

Thanks for the great feedback Jamila!

Regarding exporting, you can totally export to a regular excel sheet, as well as google sheets!

Replied 19/01/2022
Morley
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
2

5.0
Reviewed on 10/11/2021

Administration ease; poor support communication

GREAT, love everything, just wish support communication was available over the phone.

Pros

I love how easy any/all administrator tasks are. I can see all the info I need within seconds. I love the reports and product layouts and can easily edit customers' profiles

Cons

I CAN'T COMMUNICATE WITH SUPPORT. The only communication available is via email and it is not very efficient. I would LOVE to be able to talk to support via phone when urgent issues need to be resolved.

Response from Regpack

Thanks Morley! So great to hear how Regpack helps make your admin tasks easier and more transparent, including managing your client profiles.

Our Support team is email based since all of our clients have the system setup in their own unique ways and requires time to dive directly into your system in order to understand your setup and needs, and then provide the best feedback. That being said, our average response time is 2-4 hours so we're always getting back to our valued clients ASAP!

Replied 17/11/2021
Cody
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
1
Ease of Use
2
Customer Support
1

3.0
Reviewed on 13/02/2019

If you like good customer service, this isn't your program

The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance.

Pros

I liked the capability to run various reports.

Cons

The company absolutely refuses to speak with you over the phone after you make a payment with them. We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response. Nobody will speak to you over the phone even when the issue is 100% the company's fault. Instead they send you videos and choose to ignore the problem you have. We have lost thousands of dollars as a company because of their lack of customer service.

Response from Regpack

Hi Cody,

After taking a look at your account, it seems as though during your build process with your Project Manager, your team chose to make changes to your project and go against our best practice advice. We sent many videos back and forth to explain how your system worked, provided live 1:1 training, and made requested changes to your project at your request, despite our advice that there is a better way to do it.

Regarding our support, we provide scheduled phone call support as well as unlimited email support. We schedule calls since all projects are unique and it gives our Support team time to prepare for the call and ensure we understand your system. Email support can take longer when a client does not provide enough information to understand the problem, and has to ask follow up questions.

I see that today you created another Regpack project. I hope that with the expert advice from our Operations team, you will see how amazing Regpack can work for your organization.

Replied 15/02/2019
Shawn
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/06/2021

Excellent for our use case

Very good. This product essentially streamlined our online registration process from several days to minutes.

Pros

It is very easy to use, provides a simple method for interacting with applicants, and enables us to report real-time statistics on who is coming to our training and where they are in the process.

Cons

I am challenged by the filtering as I expect to see certain results that for some reason do not show up.

Response from Regpack

Shawn, glad to hear that Regpack saved you time and provides greater insights to your team!

Replied 15/06/2021
Sara
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/12/2021

Great tool!

Setup was easy! Support is OUTSTANDING !!

Pros

Regpack gives me the ability to easily manage our tour registrants/travelers for multiple tours. Project setup is easy, and since most of our tours are similar, being able to copy projects saves a ton of time. Reporting is simple to customize, and gives me access to the data in any format I need.

Cons

Imbedding into our existing WP front end is a little clunky, but I can't blame all of that on Regpack. While our registration process isn't impacted, I do with we could get a couple of things ironed out.

Response from Regpack

Thanks for your feedback Sara!

Glad to hear that Regpack helps you to manage your trips easily, and makes project setup every time a big time saver!

It's a pleasure working with you and your team!

Replied 14/12/2021

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