--- description: Review of Device42 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Device42 | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Device42](/software/232828/device42) # Device42 Canonical: https://www.softwareadvice.co.nz/software/232828/device42 Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/232828/device42?page=2) > Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management. The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository. Device42’s password management module enables organizations to store and manage passwords in a centralized location. The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations. > > Verdict: Rated **4.8/5** by 82 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 82 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power \& Environmental Monitoring - Application Discovery \& Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery \& Dependency Mapping is licensed only on the number of application hosts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Application Management - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - CMDB - Capacity Management - Change Management - Change Planning - Charting - Colour Codes/Icons - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support ## Integrations (6 total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Support Options - Phone Support - Chat ## Category - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) - [Configuration Management Tools](https://www.softwareadvice.co.nz/directory/4653/configuration-management/software) - [IT Documentation Software](https://www.softwareadvice.co.nz/directory/4607/it-documentation/software) - [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software) - [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software) ## Alternatives 1. [Iru](https://www.softwareadvice.co.nz/software/71745/Iru) — 4.9/5 (487 reviews) 2. [ACMP Suite](https://www.softwareadvice.co.nz/software/449775/ACMP-Inventory) — 4.5/5 (173 reviews) 3. [PDQ Deploy & Inventory](https://www.softwareadvice.co.nz/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 4. [Wasp Asset](https://www.softwareadvice.co.nz/software/126253/assetcloud) — 4.5/5 (376 reviews) 5. [ITM IT Asset Management](https://www.softwareadvice.co.nz/software/334378/itm-it-asset-management) — 5.0/5 (40 reviews) ## Reviews ### "Good IPAM Solution" — 4.0/5 > **Andreas** | *16 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help > > **Cons**: Some usability concepts are not so common as compared to other IPAM products (e.g. Bluecat), which needs more time to get familiar with the concept (e.g. subnet move, split, merge). But support is always open for guidance and feature requests > > We gained following efforts : - global IPAM solutions - active IP usability tracking (ping Sweep) - Service Now Integration (REST Integration) - Single Source of truth for network items ----- ### "The support team made implementation much smoother than expected" — 4.0/5 > **Abhishek** | *2 July 2026* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Whenever we encountered configuration questions or wanted guidance on best practices, the support team was responsive and genuinely helpful. Instead of providing generic answers, they worked with us to understand our environment and offered practical recommendations that helped us move forward with confidence. > > **Cons**: Support quality has been consistently good, but we’d still appreciate more detailed implementation examples and advanced documentation for complex enterprise deployments. That would reduce the need to contact support during larger rollouts. ----- ### "Useful, rough and improving" — 3.0/5 > **Kriss** | *23 March 2019* | Computer Networking | Recommendation rating: 8.0/10 > > **Pros**: The feature set is decently well thought out and it does what it says on the tin. We rolled it out to cover 1200 devices (60 or so models) inside if two months, which is a very good clip - most stuff worked out of the box and we managed to work around annoying (but minor) issues to get workflow integration going. > > **Cons**: The UI is the weakest point, both in terms of usage and documentation - a good portion of it is undocumented or under documented. The password vault offering may be useful in some scenarios but is insecure by design, would not store anything actually sensitive in it. If you use bonding/port channels, expect that most of the network visualisation breaks down. > > We use it for DCIM and network discovery. Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present. Would definitely recommend the product. As a side note, they are offering cash payouts for five star reviews, so I’d encourage taking any reviews with a grain of salt. ----- ### "Great product once it’s running, but expect a learning curve at the beginning" — 4.0/5 > **Shruti** | *29 June 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: After the initial implementation, Device42 became an important part of our daily IT operations. The platform is feature-rich, stable, and provides valuable insights across asset management and infrastructure documentation. As our team became more familiar with it, we found ourselves using more capabilities than we originally planned. > > **Cons**: The initial experience isn’t as straightforward as some lighter asset management tools. Understanding the platform’s structure, navigation, and configuration takes time, especially for teams without prior CMDB experience. ----- ### "D42 review by Arun" — 5.0/5 > **Arun** | *4 July 2026* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: Very impressive for tracking the assets and very advanced tool with multiple workflows, features, navigations and accesibility > > **Cons**: Pricing is expensive and advanced reporting and analytics are less intuitive than expected, feel more outdated. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/232828/device42?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/232828/device42) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data