About Acuity Scheduling

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules. Acuity Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing and group scheduling for workshops. Acuity Scheduling is suitable for service-based businesses such as training and tutoring centers, coaching and consulting, photography and video production companies, fitness studios, salons and spa centers and health and dental clinics. The solution offers a free basic module and is available as a monthly subscription. The product offers APIs and integrates with third-party applications such as QuickBooks, FreshBooks, MailChimp, Google Analytics and WordPress.
Acuity Scheduling Software - Access Acuity Scheduling across multiple devices
Acuity Scheduling Software - Access Acuity Scheduling via native mobile apps for iPhone and Android
Acuity Scheduling Software - Get notified each time a new appointment is booked, and automatically update your Google, iCal, Outlook or Office 356 calendar
Acuity Scheduling Software - Automatically send branded, customized appointment confirmations, reminders and follow-ups via email or SMS text message
Acuity Scheduling Software - View and manage appointments on a color-coded calendar, with day, week and month views
Acuity Scheduling Software - Embed a branded appointment scheduler directly into your website and let clients book appointments themselves
Acuity Scheduling video
Acuity Scheduling Software - Access Acuity Scheduling across multiple devices - thumbnail
Acuity Scheduling Software - Access Acuity Scheduling via native mobile apps for iPhone and Android - thumbnail
Acuity Scheduling Software - Get notified each time a new appointment is booked, and automatically update your Google, iCal, Outlook or Office 356 calendar - thumbnail
Acuity Scheduling Software - Automatically send branded, customized appointment confirmations, reminders and follow-ups via email or SMS text message - thumbnail
Acuity Scheduling Software - View and manage appointments on a color-coded calendar, with day, week and month views - thumbnail

Acuity Scheduling pricing

Acuity Scheduling has a free version and offers a free trial. Acuity Scheduling paid version starts at US$15.00/month.

Starting Price:
US$15.00/month See pricing details
Pricing Details:
A 14-day free trial is available, after which Acuity is available for the following tiered prices: Freebie: $0 Emerging Entrepreneur: $15/month (1 calendar, in one location) Growing Business: $25/month (up to 6 calendars) Powerhouse Player: $50/month (up to 36 calendars) View Pricing Plans
Free Version:
Yes
Free trial:
Yes

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Acuity Scheduling Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 4,996 View all reviews
Rashidat O. Rashidat O.
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/10/2019

Checks all my boxes

I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pros

I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations.

I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking.

There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it.

Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Cons

I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Alternatives Considered

Calendly

Reasons for Choosing Acuity Scheduling

The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it.

Switched From

Calendly

Reasons for Switching to Acuity Scheduling

The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it. In addition, I use Squarespace as well. I love that product and wanted to maintain fluidity between both products. Both are made well and make my life simple so I can do what is most important to me rather than spending all my time on designing a website or figuring out scheduling.
Jai S. Jai S.
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/10/2021

Minimal look and maximum features

Overall I love the functionality, design and integrations.
I appreciate the option to create unique and short URLs for my business' booking system and further unique URLs for different appointment types.

It doesn't matter if I am having a conversation on the phone, messages or email, I can send the link of a specific appointment type to the clients and let them pick a time convenient for them.
With other alternate software, it is hard to remember the URLs so AS is a clear winner.

Pros

I love the look. It's clean, sharp and very easy to sync with your branding.
I have been using it for over a year and never had any issue with it, notifications, email reminders for clients, syncing with different personal and work calendars, accepting payments for appointment bookings.

Cons

Lack of free version. Sometimes I wish they had a free version with reduced features for clients who need an online booking system but expect only 5 bookings per month. $14 is a bit too much for them so they usually go with Calendly.

Alternatives Considered

Calendly

Reasons for Switching to Acuity Scheduling

I love the minimal design of Acuity Scheduling to start with but after using it for over a year, and working with Calendly on behalf of my clients, I would suggest anyone to go for Acuity Scheduling if the booking system plays a substantial role in running your business and you can afford to spend a little extra as compared to other options.
Mike S. Mike S.
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
4

2
Reviewed on 5/04/2020

Unsuitable if certainty and speed are required

The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

Pros

The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

Cons

Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

Alternatives Considered

TimeTap, Appointy, vcita, SimplyBook.me, 10to8, Fresha, Setmore, Ovatu and Vagaro

Reasons for Switching to Acuity Scheduling

The number of reviews
Cory M. Cory M.
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2021

Like a high paid administrative assistant, Acuity Does it ALL.

I love it, it's very intricate to set up, but all the customization makes it worth it to have a seamless user experience for my clientele.

Pros

I love the automated features that allow someone to go from scheduling, to paying, to attending with integrations with zoom or having a coffee at my favorite coffee spot, to the follow up email with little to no effort from me after set-up.

I love being able to duplicate meetings and changing certain details, like my 30 minute networking meeting that I duplicated and changed to a 60 minute networking meeting, so my clients and friends can easily choose between the two.

Cons

It's very complicated, I had to figure out a lot of things to get this as customized as I would like.

Sally P. Sally P.
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/08/2021

Delighted with Acuity

It has streamlined my booking system and allows me to have one calendar for all my various work settings. The online booking system looks good and has been popular with clients. I have had less no shows due to iCal invites and appointment reminders. I love
It!

Pros

Most scheduling software I looked at was complicated and tried to channel my set up in ways I didn’t want it to go (eg class passes, buying credits in advance, insisting on online payments). I am a Pilates instructor and just wanted a simple way for clients to book into classes and for me book 121 appointments - and then have this all on one place. Acuity is absolutely perfect as it’s really adaptable, gloriously simple, but looks professional. I love the fact it has no complex add ons but just does what it needs to, really well.

Cons

There are some differences between using the app and online which took a while to get used to (for instance, removing clients from a class on the app is really easy, but more complicated on the web version!). I would like to be able to book clients into multiple classes in one go, as some people will block book 6weeks at a time.

Alternatives Considered

Omnify and My PT Hub

Reasons for Choosing Acuity Scheduling

It was expensive and I only used some of the features, it also didn’t sync to my calendar and made it difficult to contact clients outside of their own messaging service.

Reasons for Switching to Acuity Scheduling

I didn’t need all the more complex features, Acuity does exactly what I need at a really good price.

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