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About Calabrio ONE
Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. Key features include call recording, quality management, workforce management, analytics, and data management. AI-fueled insights and automated workflows empower users. The integrated platform provides insights to boost contact center efficiency and customer experience.
Calabrio ONE pricing
Calabrio ONE does not have a free version. Calabrio ONE paid version starts at US$295.00/one-time.
Starting Price:
US$295.00/one-time
Free Version:
No
Free trial:
No
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Calabrio ONE Reviews
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All Calabrio ONE Reviews
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264 reviews
Nick
- Industry: Entertainment
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 20/05/2024
Calabrio is amazing!
Pros
It is very smooth, clean and easy to use. With my call center job, this is the best scheduling system I have ever used, for sure!
Cons
I think the only think of is that it can be slow when trying to change my breaks, but it's not a huge issue.
Lilly
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
5.0
Reviewed on 20/05/2024
Calabrio ONE is awesome
I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet.
Pros
I love the fact that we can move segments of our schedule around on our own, which leads to better adherence.
Cons
So far, I haven't found anything to dislike about it.
Heather
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
2.0
Reviewed on 20/05/2024
Don't do it
The last program we used had a remind pop up in front of all of our other programs that was 14 minutes till break or lunch. We could either snooze it for 1 minute, 5 minutes, or 10 minutes or just hit ignore. Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms. It's very inconvenient and if I had my own company, I would never use Calabrio
Pros
Nothing at all. I wish our company would switch.
Cons
It doesn't have pop ups to remind us that breaks or lunch are happening!
The last program we used had a remind pop up in front of all of our other programs that was 14 minutes till break or lunch. We could either snooze it for 1 minute, 5 minutes, or 10 minutes or just hit ignore. Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms. It's very inconvenient and if I had my own company, I would never use Calabrio
Verified Reviewer
- Industry: Outsourcing/Offshoring
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 20/05/2024
Employee Review
Pros
Easy to use and very handy since it has a mobile app that you can access off of your computer.
Cons
I don't have something that I don't like in Calabrio so far we're good with it.
Verified Reviewer
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 12/04/2024
5 years of using TeleOpti (both as an agent and as an operations manager)
Pros
Quick schedule changes, all sorts of reports, and connecting TeleOpti to PowerBI.
Cons
What's missing is a "select everyone on shift today" button
Verified Reviewer
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 15/04/2024
my wfm app
Pros
easy to use as it been used daily to monitor my schedule
Verified Reviewer
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 8/05/2024
BETTER THAN WORKDAY
My overall experience is above average.
Pros
It's efficient and very user friendly. Loved the scheduling.
Cons
Navigation can be tricky sometimes. The navigation areas aren't clear.
Rakshith
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
4.0
Reviewed on 20/05/2024
Super Effective
Pros
The graphics and its user friendly. color full design with clear detailing
Cons
The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper.
Lynn
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 13/03/2024
Great Company and employees!!
Awesome experience with a 360
View of our customer using all of Calabrio’s tools .
Pros
Ease of use and the ability to be in the cloud for use across the globe. We also use call quality for training and mentoring agents.
Cons
None the tool
Was very easy to
Use and the support was good.
Nathan
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 13/03/2024
Great call center software
Pros
A great all-in-one solution for call centre staffing and operational needs
Cons
I honestly can't think of any downsides, it really improved our employee and customer experience
Courtney
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 15/03/2024
Support to help you grow
Pros
I love that Calabrio can be an all-in-one resource for WFM, QA, and Call Recording. It allows us to create custom dashboards, reports, and visualizations to help our teams better understand their performance and data.
Cons
The piece that I like least is the complexity within the version that we use to create the custom reports. While it is more challenging the support we have received from the Calabrio team has been amazing.
Kirsten
- Industry: Government Relations
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 20/05/2024
Calabrio Review
Pros
What I love most about Calabrio is the 5 minute early reminders before a break!
Cons
I don't really have any complaints about it.
Lester
- Industry: Airlines/Aviation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 21/05/2024
Great for time management
Overall, I have no complaints with Calabrio One.
Pros
I like that it shows available for time off and show waitlisted placement.
Cons
It will time out sometime when you least expect it to.
bridgette
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 20/05/2024
review calabrio
great I love it and it is perfect and easy to access
Pros
schedule change and being able to see my schedule
Cons
System issues like freezing and my schedule not loading
Irene
- Industry: Translation & Localisation
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 20/05/2024
Schedule Management
Pros
I like the toggle feature that enables me to choose time off or overtime.
Cons
I am unable to cancel a request within 7 days.
Desiree
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
5.0
Reviewed on 20/05/2024
Calabrio One
Pros
Its easy to use easy to keep up with and lets me know my individual statistics
Cons
Don't have anything I dislike at all that i can say
Molly
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 9/04/2024
Fantastic for your Business
I am satisfied with this and I would recommend it to other people.
Pros
Ease of Access has been incredibly well kept and manageable.
Cons
I still feel like it is too 'order of operations' heavy and doesn't feel as smooth as it could.
Sue
- Industry: Nonprofit Organisation Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 20/05/2024
Calabrio One Review
I love using Calabrio One. For the most part it functions well.
Pros
It is easy to navigate and very simple to understand.
Cons
It has glitches from time to time that prevent me from seeing my schedule.
Emily
- Industry: Government Relations
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 20/05/2024
Calabrio Review
Pros
The effortless way to check my schedule. I can easily check everything with the push of a button.
Cons
I don't have any issues with Calabrio, it is very simple to use.
Johnathan
- Industry: Public Safety
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
5.0
Reviewed on 20/05/2024
Review from user
Pros
I like how i can see and request leave from my mobile
Cons
My company doesnt utalise all of its features to its most efficiency
Alfredo
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 21/05/2024
Calabrio is simple to use
Pros
easy to use, reliable. , nice visuals. good tracking.
Cons
hard to say , if I have to complain about something would be it goes off line at times.
Shakeel
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
5.0
Reviewed on 20/05/2024
Calabrio Review
Pros
The ease of use especially booking holidays and swapping shifts
Cons
We need to use it with another software such as workday to confirm our holidays and pay
Marlon
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
5.0
Reviewed on 20/05/2024
Caleb ONE!
Enjoyable... interesting...quite engaging
Pros
Able to file docs and information and gets result of feedback almost instantaneous
Cons
Not much because the system is user friendly
James
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 15/04/2024
A well made product
Pros
Calabrio is a very useful tool for booking holiday and scheduling breaks
Cons
The formatting on the product isn't the nicest to look at aesthetically
Amanda
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
5.0
Reviewed on 20/05/2024
Customer Service Perspective
Pros
The ability to see the probability of getting a day off for PTO
Cons
not being able to clock in or out function. That would help streamline things.
