---
description: Review of Omnicus Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Omnicus | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Omnicus](/software/230152/omnicus)

# Omnicus

Canonical: https://www.softwareadvice.co.nz/software/230152/omnicus

> Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help desk processes through voice calls, SMSs, emails and more. Key features include artificial intelligence (AI), unified queues, interactive voice response (IVR), speech recognition, internal comments, canned responses, ticket notes, third-party integration, ticket routing, performance reports, custom domain and workforce management. Pricing is based on a pay-as-you-go model and support is extended via email and phone.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Omnicus
- **Location**: Oslo, Norway
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$500.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Simple pricing with pay-as-you-go. All features included.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Norway

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Blended Call Centre
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software)
- [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (990 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2212 reviews)
5. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews)

## Reviews

### "Perfect software for our use\!" — 4.0/5

> **Terje** | *28 July 2019* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use. All internal user can easy see the working dialogue with external supporting cases. We also love the "internal notes"
> 
> **Cons**: Nothing. Works perfect for us. Much better than other similar softwares.
> 
> Omnicus is a perfect software for our coworking-hub. We are 2-3 user managing incoming support cases, on different days. The ticket system in Omnicus makes it easy to assign incoming  cases to eachother, and also see all communication that already has been communicated in working cases. Also perfect for internal notes that only our uses can see.

-----

### "A great help i delivering an awesome customer support experience" — 5.0/5

> **Jan Petter** | *26 July 2019* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Total control\! The way Omnicus delivers your channels makes it dead easy to stay on top of all our incoming support enquiries. The ability to also communicate through all the different channels in a single case ensures an unparallelled transparency
> 
> **Cons**: We are hoping that notifications via mail/sms/app when tasks are assigned will bet better, maybe even being able to integrate MS Planner - these issues are not optimal for our use as of now.
> 
> Omnis has been instrumental in lifting the quality of our support processes significantly. We are faster, more precise and efficient than ever before.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/230152/omnicus)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/omnicus-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/230152/omnicus> |
| en-GB | <https://www.softwareadvice.co.uk/software/230152/omnicus> |
| en-IE | <https://www.softwareadvice.ie/software/230152/omnicus> |
| en-NZ | <https://www.softwareadvice.co.nz/software/230152/omnicus> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Omnicus","description":"Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help desk processes through voice calls, SMSs, emails and more. Key features include artificial intelligence (AI), unified queues, interactive voice response (IVR), speech recognition, internal comments, canned responses, ticket notes, third-party integration, ticket routing, performance reports, custom domain and workforce management. Pricing is based on a pay-as-you-go model and support is extended via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/79740ea7-600d-4bf2-a681-c2c70eba037b.png","url":"https://www.softwareadvice.co.nz/software/230152/omnicus","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/230152/omnicus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2,"ratingValue":4.5},"offers":{"price":"500","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Omnicus","position":3,"item":"/software/230152/omnicus","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/230152/omnicus#breadcrumblist"}]}
</script>