--- description: Review of Virtual Front Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Virtual Front Desk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Visitor Management Software](/directory/4205/visitor-management/software) > [Virtual Front Desk](/software/228604/virtual-front-desk) # Virtual Front Desk Canonical: https://www.softwareadvice.co.nz/software/228604/virtual-front-desk > Virtual Front Desk is an all-in-one virtual reception, video reception, visitor management, and customer service platform designed for offices, healthcare facilities, government organizations, retail locations, hospitality, manufacturing, and other public-facing environments. With Virtual Front Desk, visitors can connect face-to-face with a receptionist or employee by video, call staff directly through Microsoft Teams, sign in, notify their host, sign documents, scan IDs, print visitor badges, make payments, and more. Organizations can centralize reception across multiple locations and allow receptionists and customer service teams to assist visitors from virtually anywhere. Virtual Front Desk works with tablets, kiosks, all-in-one computers, and the Neat Frame, our recommended device for a simple plug-and-play digital reception experience. Key features include: -Live video reception and customer service -Visitor sign-in and visitor management -Native Microsoft Teams and Entra ID integration -Remote and centralized reception -Live lobby monitoring -Visitor badge and document printing -Document signing and ID capture -Digital document scanning -Stripe payment integration -Outlook and Google Calendar visitor pre-registration -Slack and WhatsApp integrations -Custom branding and multi-location management Whether you want to modernize a traditional reception desk, manage visitors more efficiently, centralize reception across several locations, or provide live customer service where having an on-site employee isn’t practical, Virtual Front Desk gives your team the tools to stay connected while maintaining the human experience of speaking with a real person. > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Virtual Front Desk ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Virtual Front Desk offers flexible, per-station pricing with three plans: Essential, Professional, and Enterprise. There are no long-term contracts, and subscriptions can be canceled at any time. Pricing is based on each active Virtual Front Desk station: \*\*Essential – $29/month per active station\*\* A simple visitor management solution including visitor sign-in, SMS and email host notifications, and one user. \*\*Professional – $49/month per active station\*\* Includes everything in Essential plus built-in video and phone calls, native Microsoft Teams integration, five included users, station status and callback features, QR codes, PDF display, custom branding, and additional communication features. Video calls are $0.07 per call. Additional users are $7/month after the five included users, and groups are $7/month. \*\*Enterprise – $109/month per active station\*\* Designed for organizations requiring a more complete and scalable solution. Enterprise includes everything in Professional plus unlimited video calls, unlimited users and groups, live lobby monitoring, call queues, Azure Employee Directory integration, white-label branding, badge and document printing, employee clock in/out, digital scanning, Stripe payment terminal integration, and other advanced features. \*\*Prepaid Credit – Save up to 25%\*\* Virtual Front Desk also offers a prepaid credit option that functions as our alternative to a traditional annual plan. Instead of requiring customers to sign a yearly contract, customers can add prepaid credit to their account and receive bonus credit: • Prepay $500 or more and receive a 20% bonus credit. • Prepay $1,000 or more and receive a 25% bonus credit. For example, when a customer prepays $1,000, an additional 25% credit is added to the account, providing $1,250 in total Virtual Front Desk credit. The credit is then automatically applied toward the customer's monthly subscription and eligible usage charges. With the 25% prepaid bonus, the effective monthly cost can be approximately $22 per station for Essential, $37 per station for Professional, and $82 per station for Enterprise. The prepaid credit is non-refundable and can be used with any Virtual Front Desk plan. Once the available credit has been used, regular monthly billing resumes unless additional prepaid credit is added. All new accounts are also eligible for a 30-day free trial of the Enterprise Plan, allowing organizations to explore the platform before selecting the plan that best fits their needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Customisable Forms - Digital Signature - Document Management - Employee Directory - Mobile Access - Multi-Language - Multi-Location - Registration Management - Reporting & Statistics - Self Check-In/Check-Out - Third-Party Integrations - User Profiles - Visitor Tracking ## Integrations (5 total) - Google Calendar Extension - Microsoft Outlook - Microsoft Teams - Slack - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Visitor Management Software](https://www.softwareadvice.co.nz/directory/4205/visitor-management/software) ## Alternatives 1. 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Customers are overwhelmingly positive in the use of the Front Desk device > > Our experience with Virtual Front Desk was excellent. From onboarding to daily use, everything was seamless and user-friendly. The process was efficient, well-organized, and exceeded our expectations. We couldn’t be happier with how easy it was from start to finish. ----- ### "Very satisfied with Virtual Front Desk" — 5.0/5 > **Isabelle** | *18 May 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: This software is very user friendly and easy to use for my clients. > > **Cons**: I have no negative comments for the Virtual Front desk so far > > The Virtual Front Desk is the ideal software for my business. Customers can reach out and contact one of our concierges directly and get immediate asssitance. ----- ### "We love his product\!" — 5.0/5 > **Octavia** | *3 May 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The video call function allowing us to safely greet each customers face to face. > > **Cons**: You need a good Wifi connection. (Which has caused us a few connecting issues) > > We love his product\!\~\~ It has increased productivity and reduced cost dramatically. This is a sure step to keep our staff and clients safe and distanced during this pandemic, all the while handling all business securely and privately. I would recommend this product to EVERYONE who must conduct business face to face without having to be "face to face". ----- ### "User friendly and smart\!" — 5.0/5 > **Mathieu** | *3 May 2021* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: Its simplicity, it's a great app. Some of our staff wants to work from home and we are often in the shop in the back. It's nice not to worry about customers waiting at the reception. > > **Cons**: We would have loved to use an Ipad, we had to use a Windows tablet instead. > > We are staffing our reception from a distance. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/228604/virtual-front-desk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data