--- description: Review of Help Scout Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Help Scout | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [CRM Software for Startups](/directory/3235/startup/software) > [Help Scout](/software/2280/help-scout) # Help Scout Canonical: https://www.softwareadvice.co.nz/software/2280/help-scout Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/2280/help-scout?page=2) > Help Scout is a customer support platform that caters to various industries such as SaaS, ecommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing and real estate. The platform includes a shared inbox that allows teams to collaborate and manage customer communications in one place. It offers a help center that enables customers to find self-service support and answers to common questions. The live chat functionality allows for real-time conversations with customers to provide instant support. The platform also includes proactive messaging capabilities to help engage customers with targeted messages. Additionally, Help Scout provides an omnichannel support solution, giving teams a unified platform to manage customer interactions across various channels. > > Verdict: Rated **4.6/5** by 226 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 226 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Scout - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free trial available. Standard pricing starts at $20 per user per month. Standard: $25 user / month, or $20 user / month billed annually Plus: $40 user / month, or $35 user / month billed annually Company: $60 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting \& features designed for large teams. All Plans include 24x7 support, unlimited volume \& storage, and 40+ third party integrations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Automated Routing - Autoresponders - Canned Responses - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Configurable Workflow - Contact Database - Contact Management - Customer Communication - Customer Database - Customer History - Customisable Branding - Customisable Reports ## Integrations (80 total) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) ## Related Categories - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.co.nz/directory/345/mortgage-crm/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [CRM Software for Hotels](https://www.softwareadvice.co.nz/directory/339/hospitality-hotel-resort-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews) 4. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3460 reviews) ## Reviews ### "Best in Class" — 5.0/5 > **Sam** | *8 June 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The are so good at what they do and know exactly who they are for and what they do best. I really like how they aggressively add and build out their features and think their product team does a great job. > > **Cons**: More granular control of in app beacon messages. Would really like users to be able to give specific feedback on a AI convo or knowledge base article. ----- ### "Help Scout is great for small teams looking for a simple and inexpensive shared inbox" — 4.0/5 > **Laurène** | *5 September 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Help Scout is great for our 4-person Customer Success Team. We have been using it for over a year and it helps us provide high-quality customer support. It is easy to use, our customers like it because our emails look just like normal emails. Their support team is great, we always get quick and relevant answers. > > **Cons**: I think the reporting feature could really be improved, and we would appreciate a few more features to improve the daily management of support tickets. > > Help Scout is a great option for small to medium teams who do not want and overly complicated and pricy Help Desk software. It lacks some nice-to-have features but it will still help you provide great customer service. ----- ### "Help Scount - helping you" — 3.0/5 > **Taylor** | *22 February 2025* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: The automated reply's are typically useful and lead to a good start when live chatting. > > **Cons**: Help Scout needs some improvements before being a productive platform. It is not yet very integrated. > > Overall, I haven't had the greatest luck while navigating through Help Scout, it needs some work to be a stronger platform. ----- ### "A great help desk platform" — 5.0/5 > **Dwi** | *31 May 2023* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Help Scout has been a great help desk platform for our business. Outside managing customer queries, we've utilized their workflow and saved reply features to semi-automate and fully automate several key areas. This has saved a lot of time and allowed us to focus on the customer. We've also been able to build our customer query management process around Help Scout and use this across multiple teams. It's a straightforward and easy-to-use platform that is intuitive in some aspects. > > **Cons**: While their workflow functionality is good, some areas are missing that would benefit this function. It would also be great if Help Scout had an internal SLA feature which was broad enough to cover various SLA scenarios. > > It's a great platform for small to medium scales businesses looking for a help desk platform. It has some key features which cover the majority of everyday needs with the added benefits of additional items which could be used as you expand. ----- ### "One of the best products I've ever used" — 5.0/5 > **Jakub** | *22 September 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It makes managing incoming cases feel good - I've tried and seen other tools used primarily for customer support, and none of them were comparable to Help Scout for me. In Help Scout the entire UI puts the focus on serving the customer right, being light on unnecessary noise. Might sound cheesy, but somehow lets you connect better with the person on the other side of the screen. > > **Cons**: That I had to stop using it recently :( Other than that I didn't really find anything that I disliked there. > > It was truly great: managing emails and knowledge base, getting reports, adding in-app tooltips - all of that worked flawlessly, and in rare occasions in which I had to contact their support, it was one of the best experiences as well. If I could choose the tool to handle customer support again, I would go for Help Scout - and I suggest you (aka the reader) to do just that\! ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.co.nz/software/2280/help-scout?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/2280/help-scout) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data