4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About GoodSync

GoodSync is a backup management platform that provides businesses with tools to secure enterprise data and protect physical/virtual servers from data loss. Professionals can automatically synchronize and backup critical information existing across operation centers and enterprise servers. GoodSync allows organizations to remotely access and manage data stored across devices or cloud storage service accounts. Managers can automatically detect changes in monitored files or folders and maintain a version history of files to streamline data recovery processes. Additionally, it lets users assign backup tasks to specific servers, categorize devices into groups and generate customizable reports. GoodSync is designed for businesses across various industry verticals, including education, financial services, healthcare, government, construction, energy and more. The product is available for free as well as on annual subscriptions and support is extended via FAQs, documentation and other online measures.
GoodSync Software - GoodSync dashboard
GoodSync Software - GoodSync activity monitoring
GoodSync Software - GoodSync dashboard - thumbnail
GoodSync Software - GoodSync activity monitoring - thumbnail

GoodSync pricing

GoodSync does not have a free version but does offer a free trial. GoodSync paid version starts at US$39.95/year.

Starting Price:
US$39.95/year
Free Version:
No
Free trial:
Yes

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GoodSync Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
4.2
Functionality
4.4
Ease of Use
4.3
Customer Support
3.9
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All GoodSync Reviews

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94 reviews
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/11/2018

Very Reliable - even in poor connectivity/remote environments

Pros

Reliable! It is easy to set-up and once in place it consistently does what we need, regardless of size or connection speed.

Cons

I would like to be add some additional features in future releases.

Verified Reviewer
  • Industry: Hospitality
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 23/06/2018

The only tool that is required for Sync and Backup

When we have too much data it is really easy to forget back up or sync. We also need to keep track manually of the changed files and update. In some cased it can be easily overlooked. Having a software like GoodSync, we don't really have do any manual tracking. It takes care of comparing and we just have to choose what actions needs to be taken. Saves a lot of time and make the whole process easy.

Pros

-Both Backup and Sync can be done. No need to have different tools for different jobs.
-Synchronizing tool is very powerful and accurate
-There is built support to sync with many cloud storage accounts (google drive, onedrive, box etc)
-Portable version of the software is handy as it can be used in many computers. (the price is slight higher)
-Ability to save sync or back jobs is very convenient and being able to group is quite nice.
-I have 9 hard disks and i back up and sync between all of them using GoodSync. It is really fast and makes the easily done.

Cons

-User Interface for synchronization can be improved.
It took some time to realize how exactly it works so first time users can find it a bit difficult.
The way the data represented (conflicts, copy left to right and vice versa) and also the action that needs to be taken presented in a better way. This is not really a bad thing as once understood or after using it for a while it be very easy to use. People who have used tools compare and merging tools will not have any issue.

Donald
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
1

3.0
Reviewed on 21/02/2019

GoodSync - Does Not Sync Extended Attributes and Tech Support Is Rude and Uninformed

GoodSync has a slick website that promises a critical feature that they can't deliver and thier tech support is rude, unhelpful and technically out-of-date. Applications from other companies support syncing Mac extended attributes over SMB to a NAS albeit with a worse UI and poor documentation. I really wanted to like this product and even offered a suggestion for a workaround but they weren't interested. Here is one response a GoodSynch tech to a carefully crafted question from me that contained relevant log entries and observations. All of his responses were similar, no matter what information I provided.

Tech:
yes, you NAS does not support any such thing.
you need to backup on Mac to actual disk formatted by Mac.
NAS is not a Mac at all.

Pros

GoodSync has a good UI that is intuitive and the manual is excellent. Simple file syncronization tasks are easy to setup and can be easily autimated if needed.

Cons

The GoodSync website clearly states that Mac extended attributes are preserved during file syncronization. This is absolutely not true if you want to sync to or from network attached storage devices (NAS). I engageded thier tech support team and provided them with detailed information concerning the problem and was answered by someone using incomplete sentences saying that I couldn't sync from a NAS using SMB because MAC extended attributes were not supported by SMB which hasn't been true for several years. I politely pressed the point and tried to get the request escalated but the tech just blew it off. I reported this unbeleivably rude and poorly informed tech to the company and received a refund and a statement that they have problems getting SMB to work.

Response from Siber Systems

Hi Donald - we're very sorry to hear you had such a poor experience, and we want to assure you that we take technical issues, as well as specific requests very seriously. If you can please reply with your email address or ticket number, we will ensure it is properly escalated and addressed. Thank you.

Replied 25/02/2019
Verified Reviewer
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/08/2018

For Well-Synced Teams

Pros

GoodSync provides feature such as data backup and file and activity log synchronization. GoodSync delivers what it advertised, a good data backup and synchronization. It is fairly easy to use and easy to maneuver around. Not much complications were faced with GoodSync.

Cons

Not many disadvantage were faced with GoodSync. It provided what it promised.

Verified Reviewer
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/08/2018

It should be named “BestSync” instead

Pros

GoodSync has provided our team with the Sync-ing needs we have been searching for. SetUp was fairly easy, the software was manageable and very user-friendly. Everything was good and it worked as it was advertised. Updates were more than several, which is a great thing, knowing that the creators have every intention to make their product better.

Cons

I've had difficulties with certain file extensions transfers on a few occasions, but it looks like its been sorted out.

Verified Reviewer
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
2

3.0
Reviewed on 27/11/2018

Avoid

That software is not doing the job for us and we had to set it up a weird way so that it can handle a basic workflow such as pushing a file from location A to B

Pros

Look like it can do a lot of things on th paper but that's it

Cons

Advertised as working on linux but cannot even handle a basic samba network share (for a backup solution....) and of course not advertised such

Response from Siber Systems

Hello - we'd love to address the workflow issues you're experiencing. In order for us to better do so, please submit the specifics related to Linux and any other file backup and synchronization issues you're having via a ticket to our support team.Thank you. http://bit.ly/1L9QELn

Replied 28/11/2018
Verified Reviewer
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/02/2019

Great Sync software that does what I need it to do

I’ve been pleased with things!

Pros

I love that I can set up sync jobs and the system can analyze file changes in my computer compared to whatever storage device I’m using and mirror copy those reliably. I needed not so much a backup software that takes large snapshots of files but more of a progressive sync or backup for my computer files. This helps to make it worry free and make sure my critical files are backed up. I love that I can select which folders to sync and whether it’s one or two directional.

Cons

The ui could maybe use a facelift but works great.

Verified Reviewer
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 11/12/2018

GoodSync simply works!

It's easy to backup and duplicate drives with GoodSync. It works over a network to almost any kind of drive, on older versions of MacOS and newer. Very Flexible!

Pros

It's simple, to the point and just plain works well. I've used this to copy many TBs of data from and to many complicated drive situations, always without fail. It's fast, lightweight, snappy, and efficient. MD5 checks are key and this software does it. I've never had an issue with a project critical drive copying with this.

Cons

Honestly I don't have any issues. It works as advertised and is very simple to us.

Verified Reviewer
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

5.0
Reviewed on 12/04/2018

Sync all at the same time

Pros

The easy way to synchronize all your data at the same place is very useful, Synchronize your personal files is easy

Cons

overwrite data is annoying the transfer is very slow, I don't know if the connection is the problem or the software

Response from Siber Systems

We appreciate you taking the time to review GoodSync. Regarding the data overwrite and connection issues you're experiencing, if you haven't already, please contact our technical support team as they'll gladly investigate. You can do so by submitting a ticket here: https://www.goodsync.com/php/gsss/main?lang=en

Replied 16/04/2018
Verified Reviewer
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3

4.0
Reviewed on 14/05/2018

Use it for a simple data backup and synchronization solution

Pros

Its easy to use and sync to others computers or cloud, and easy to setup as well. The interface is great for the backup and publishing activities.

Cons

Some tasks can be complicated to setup. It depends on the file extensions and how you need it to transfer

Sherry
Sherry
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/09/2018

A MUST for everyone backups made EASY!

My life is better with this software. I have never had a bad experience. I am constantly recommending it. I believe everyone should own it. If your hard drive crashes, you are screwed... unless you back up regularly. Good Sync only updates the most recent file. There is no need to resave a file that has not changed, so the process is very fast.

Pros

This software is simply amazing! The user interface is easy to understand, no instructions needed. Simply browse to select folders. Sync in either direction, exclude specific files or file types. Very easy to customize how to handle. Create multiple tabs allowing more specific customization of your back-up. I do mine daily - onto a flash drive, and I have 4 tabs... one of which pulls files from another computer in my network at home. The cost is minimal, but the benefit is worth it's weight in gold.

Cons

Nothing.... I have used it for 15 years now... only wish I discovered it before then!

Chester
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 17/06/2019

Comments from PVP

It has been reasonable, one time when we had problems it was quite frustrating as it seemed almost impossible to just be able to call and get hands on help, but I think I finally was able to talk to a person. I understand your system, but sometimes when your problem is complex, it needs to be talked through but I eventually was able to do that.

Pros

It is reasonably priced and generally works well behind the scenes.

Cons

We have had a few issues where we would lose the licensing, and have to get it authorized again, it updates quite often which isn't really a big deal, but unless there are real improvements, would actually prefer it to be updated less. We were using Cubby, which works more as a central on the cloud system, that keeps all users updated, whereas this one works peer to peer, which doesn't seem to be quite as good. However, we have made it work.

Sunil
Sunil
  • Used for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 16/01/2018

Great software. Some quirks.

Pros

Overall, this is an excellent utility that is quite versatile! The interface is fairly intuitive, and the options and features list cover pretty much any normal file sync scenario you would run into. It's nice to have some of the community support to help answer questions and muddle through a specific set up you'd like to see, but for the most part, it's pretty easy to figure out.

Cons

From time to time it would crash randomly. No real indication as to what exactly would cause it, and tough to pin down a repeatable error. Also, there are free utilities that have almost exactly the same features and are a bit lighter on resources.

Michael
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/09/2019

Really perfect for keeping files in sync

Keeping local copies of network files on notebooks in sync.

Pros

On our computers I literally have to keep hundreds of gigabytes in sync. GoodSync is almost perfect in this. If wanted, it syncs in the background. E. g. we use Nextcloud as our cloud storage. It works tremendpusly together with it.

Cons

License shifting is a bit difficult since when you want to port a license to a new computer due to hardware change, always ALL licenses of the same purchase have to be reactivated.

Dave
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
5
Ease of Use
1
Customer Support
1

5.0
Reviewed on 19/11/2019

Can't use

Used to be good, but inability to contact support has convinced me to find another product.

Pros

It used to work well...........................

Cons

I reloaded my harddrive from scratch. Now can't activate software. Tried to create a Goodsync account and cant log into that. And you can't talk to support unless you can log in! I am totally frustrated with this and am giving up.

Darren
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 22/12/2018

Reliable syncing software saves so much time

Pros

- cuts out the middle man and saves so much time syncing files from one hard drive/decive to another
- if a file changes in one destination, it will update the file in second destination automatically again, saving time and effort
- once set up, no need to "turn on" or "log in" as such, syncing will occur automatically

Cons

- syncing to cloud solutions can be slow.
- learning curve to set up, can take alot of time/concentration if unfamiliar with this style of software however once set up you are good to go!

mirco
  • Industry: Civil Engineering
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/06/2019

GoodSync...is simple the best!

Pros

This software can do all things that you want for a sync software. Is very symple to use and to configure. Also work between web so this is a must!

Cons

I can made a lot of sync programation and i can use in multiple pc station dislocated in multy placement.

Emmanuel
Emmanuel
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/06/2017

Easy backup and sync tool

Pros

This tool has a very easy to use UI and enables users to take control of large sync tasks. In the latest version it's also possible to sync cloudbased storage (e.g. Onedrive). Scheduling synctasks is also very handy.

Cons

This tool takes some time to set up. On the other hand it does give you much more control over your sync and backup tasks.

Prakash
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/02/2018

Excellent software to sync file between PC and cloud

Pros

Goodsync can sync files between PCs or PC to cloud with no other software needed.
Good auditing of all activity
Option to keep multiple versions and deleted files
It can run as a service

Cons

Workstation and server licensing is different even though they use same software.
Difficult to keep up with version changes. (Good problem to have)

voris
  • Industry: Shipbuilding
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

5.0
Reviewed on 24/07/2018

Experiences

Pros

Reliable, accurate the server handles multiple connections well

Cons

Sync over slow lines, it takes a lot of time to complete. It would had been a nice feature if we could only sync a specific folder rather than the whole folder structure, when needed
Server price... very expensive

Wendy
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

4.0
Reviewed on 22/01/2018

Renewal process is a pain.

Pros

Now that we finally got it working, it is fine! It really does a good job now! It is pretty reliable.

Cons

Took too long to get it up and working correctly. I think you even had to make some minor changes to get it working for us.

Jake
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 13/11/2017

Straight forward and easy to use

The benefits we received was two perfectly synced servers in two different towns via vpn.

Pros

Not scary to use. Abundance of features. Powerful but easy to use. Support is helpful and knows their product.

Cons

Not much to say here. Product works as expected. Would recommend to anyone. Sometimes takes long to sync.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/05/2019

File replication tool

Pros

We use it to synchronize server data in our iis web applications. even the smallest changes in a very short time to the opposite side.

Cons

The replication time is longer when the number of files is too large.

THOMAS
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 2/07/2019

Unconventional Backup Solution

Pros

Flexability. I use GoodSync to facilitate server consolidation, offsite backup, etc. It's ability to "sync" to many different platforms, makes it a solid tool for your specific needs. GoodSync is not your traditional backup software.

Cons

The Google Drive connector at times "breaks".

Response from Siber Systems

Hi Thomas - thanks for providing feedback! Should you encounter an issue with the Google Drive connector, please don't hesitate to contact our support team and a representative will gladly assist. Thanks again!

Replied 11/07/2019
Kurhula
  • Industry: E-Learning
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 22/04/2019

GoodSync makes my life easy.

GoodSync have solved my back up problems. With the help of GoodSync it is more than easy to keep record, keeping documents safe and having timeless acess when I need my files.

Pros

The freedom to back up my things and access them at any time I wish to access them. I do not worry about loosing my files any more.

Cons

Since I'm using GoodSync for free, I receive limited benefits.

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