--- description: Review of RepeatRewards Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RepeatRewards | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/4383/customer-loyalty/software) > [RepeatRewards](/software/227320/repeatrewards) # RepeatRewards Canonical: https://www.softwareadvice.co.nz/software/227320/repeatrewards Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/227320/repeatrewards?page=2) > RepeatRewards is a cloud-based customer loyalty platform that helps businesses of all sizes generate more revenue through their loyalty program. The solution helps marketers and advertisers monitor customer behavior, track purchase history, develop custom campaigns, send personalized rewards and enroll new memberships. Key features include customer relationship management (CRM), custom reporting, multi-channel marketing and online customer registration. The platform also extends customer support via phone and email. > > Verdict: Rated **4.5/5** by 174 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 174 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pro/Phase Marketing - **Location**: Eden Prairie, US - **Founded**: 1986 ## Commercial Context - **Starting Price**: US$69.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact RepeatRewards for A La Carte, Special, Multi-Location and Enterprise pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - CRM - Client Portal - Customer Activity Tracking - Customer Database - Customer History - Customer Profiles - Customer Surveys - Gift Card Management - Loyalty Cards - Loyalty Program - Member Portal - Membership Management - Multi-Channel Communication - Point of Sale (POS) - Survey/Poll Management - Transaction History - eCommerce Management ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Customer Loyalty Software](https://www.softwareadvice.co.nz/directory/4383/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.softwareadvice.co.nz/directory/4383/customer-loyalty/software) - [Referral Software](https://www.softwareadvice.co.nz/directory/4568/referral-management/software) ## Alternatives 1. [Referral Factory](https://www.softwareadvice.co.nz/software/432465/referral-factory) — 4.8/5 (152 reviews) 2. [UpViral](https://www.softwareadvice.co.nz/software/235774/upviral) — 4.7/5 (107 reviews) 3. [Buyapowa](https://www.softwareadvice.co.nz/software/162295/buyapowa) — 4.6/5 (82 reviews) 4. [ReferralCandy](https://www.softwareadvice.co.nz/software/152176/referralcandy) — 4.5/5 (387 reviews) 5. [Tremendous](https://www.softwareadvice.co.nz/software/262872/tremendous-rewards) — 4.8/5 (477 reviews) ## Reviews ### "Repeat Rewards Review" — 5.0/5 > **John** | *21 February 2019* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs. It also helps provide us with purchasing trends, as well as giving us a platform for direct advertising. > > **Cons**: There is a learning curve to get the most benefits out of Repeat Rewards, but customer service is more than willing to help. ----- ### "The website is so hard to use and navigate but I like the end results" — 4.0/5 > **Brandon** | *16 August 2017* | Retail | Recommendation rating: 6.0/10 > > **Pros**: The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work. > > **Cons**: It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it. ----- ### "Rewards experience\!" — 3.0/5 > **Genn** | *6 December 2016* | Retail | Recommendation rating: 5.0/10 > > **Pros**: I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting. > > **Cons**: I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer. > > I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes. ----- ### "Def develops a deeper sense of loyalty amongst our customers" — 4.0/5 > **CJ** | *29 March 2017* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees. > > **Cons**: Some of the reports can be confusing to use/ read. > > Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall. ----- ### "The past few months the system has been huge improvements the that customer service is awesome\!" — 5.0/5 > **David** | *13 June 2017* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found. The software is getting updated to easier reading and easier to use Staff is outstanding easy to communicate with and good attitude. I belive it's one of the most robust rewards system out thier. > > **Cons**: They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world. > > EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/227320/repeatrewards?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/227320/repeatrewards) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data