--- description: Review of symplr Provider Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: symplr Provider | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Credentialing Software](/directory/4719/credentialing/software) > [symplr Provider](/software/226168/symplr-provider) # symplr Provider Canonical: https://www.softwareadvice.co.nz/software/226168/symplr-provider Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/226168/symplr-provider?page=2) > symplr Provider is a cloud-based software for managing all provider data, including credentials. It automates all aspects of the complex provider data management lifecycle and collects primary source data from hundreds of sources to help ensure accuracy. It helps staff members streamline and accelerate their workflow. It powers provider verification, credentialing, payer enrollment, privileging, and contracting to speed turnaround times, tighten security and compliance, and improve workflows. symplr Provider's tools help healthcare organizations to streamline and navigate the complexities of managing provider data. Its end-to-end automated management of provider data resulting provides a single source of truth for enterprise-wide integration, data accuracy, and provider engagement. > > Verdict: Rated **3.6/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 117 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: symplr - **Location**: Houston, US - **Founded**: 1997 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Tracking - Ad hoc Reporting - Application Management - Appointment Management - Committee Management - Compliance Management - Credential Management - Data Import/Export - Document Management - Expiration Management - HIPAA Compliant - License Verification - Monitoring - Online Applications - Privileging - Progress Tracking - Reporting & Statistics - Secure Data Storage ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Credentialing Software](https://www.softwareadvice.co.nz/directory/4719/credentialing/software) ## Alternatives 1. 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In addition, there seems to be a great deal of required customization with fields and how to store data needed. ----- ### "Hard at first but easy to use" — 5.0/5 > **Debora** | *24 July 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The product is easy to use one you get it. The integration process took one month since their was a lot of intense training to be provided about the system. Hard at first, easy when you understand it. > > **Cons**: The Intergration took long but we are glad we did it. Hard at first but very easy when you master everything. I like everything about Symplr ----- ### "Visual CACTUS vs Web Based CACTUS" — 3.0/5 > **Jennifer** | *28 May 2019* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: 1. CAQH module (extra fee to have implemented) 2. NPDB Malpractice information loaded and able to copy in Visual CACTUS but not in Web Based. 3. Queries we can run for our specific needs 4. More cost effective for our needs than our IT component building something similar. > > **Cons**: 1. Customer service has decreased drastically since being taken over by Symplr. 2. We put Web based CACTUS into test 4 years ago and still have not put it into production due to the functionality not meeting our needs or what we have in Visual CACTUS today. 3. Delayed implementations, ie NPDB that required us to manually input provider data into NPDB vs using CACTUS autofill process resulting in more time to process applications. 4. We always test the product before implementation and feel like we find problems for them and we would rather have a partnership where we could test prior to the release. As stated earlier we have been testing Web based CACTUS for 4 years. > > As stated above NPDB in Web based CACTUS. We have resolved a printer issue in CACTUS, however, with most of our issues our IT team figures out a work around to the problem. We feel since we are paying for this that CACTUS should be solving these problems. It took a month or more for them to solve the issue around a mandatory update with NPDB. ----- ### "I think the customer support operates at a high level. Software ease of use could be more friendly." — 4.0/5 > **Kirk** | *30 March 2018* | Recommendation rating: 5.0/10 > > **Pros**: I like the overall visual layout. I like being able to populate and move from name to name in the left hand, blue sidebar. > > **Cons**: I have offered these some of these suggestions in the past, but nothing has seemed to change. 1. I wish that information viewing "boxes" say, in Specialties/boards, would have the capability to expand, versus being fixed and using a slider bar. This applies to several of the different "instances". 2. There are far too many redundant keyboard "clicks" required. I make my choice and then a screen comes up asking "am I sure" and I have to verify my choice. When I make a choice, don't ask me to verify. Another wasted extra keyboard click is when dropping a PDF into "images" on the toolbar of the credentialing instance. I move the document in, then a screen comes up that I have to click on stating "An image has just been added...". Every time that pops up I say to myself, "No, s\#\*t. I just purposefully added it." 3. When I enter a "from" date, I would like the cursor to automatically jump to the "to" date box, (like it used to do in visual cactus), instead of having to press "tab". 4. When I enter, let's say, a new license on the licensing screen, I would like for it to automatically go and populate into the credentialing instance, versus having to go to the credentialing set up, to click on the yellow icon to approve the entry. Again, I purposefully entered it. Trust that I wanted to do it. Don't make me have to do yet another verification of my actions. 5. Re: "Packets" they don't work the way they were explain to us,and sought clarification/direction 2x ----- ### "Used Cactus for last 15+ years and love it and all it does but the customer support is bad." — 5.0/5 > **Danette** | *29 March 2018* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The ability to write and customize reports and queries to what we need. We are soon to move to App Central and are looking forward to that functionality. The different modules that are offered are great. > > **Cons**: Really I cannot say anything bad about the software. User friendly. The only con I have is not related to the software - it is technical support. In the past I could never say about word a tech support, they were awesome. Now tech support if very bad. Normally the phone does not get answered, you have to leave a voice mail that some times is returned and some times not. Then there are some tech support people that cannot help you. In the past you would call, your call would be quickly answered and your problem was quickly fixed allowing you to move on with your work. Definitely not the case any more. This has been going on for months and months with no improvement noted. > > All information is in one place, easily accessible. Expirable reports are easy to run and it is easy to keep things up to date. Queries and reports can be easily customized to what you need. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/226168/symplr-provider?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/226168/symplr-provider) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data