--- description: Review of Contact Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Contact Cloud | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Contact Cloud](/software/225547/contact-cloud) # Contact Cloud Canonical: https://www.softwareadvice.co.nz/software/225547/contact-cloud > Contact Cloud is a call center solution, which enables businesses to streamline SMS marketing, live chat, call tracking and lead capture, among other processes on a unified platform. Its word detection and transcription tools allow professionals to decipher customer conversations. Contact Cloud helps enterprises track inbound and outbound messages, route interactions based on agents' location or availability and communicate with customers via live chat. Managers can create custom drip campaigns and utilize live listening tools to assist and coach agents during calls. Additionally, organizations can gain insights into conversations, agents' activities and performance, queued callers and other metrics using a dashboard. Contact Cloud integrates with multiple third-party systems such as WordPress, Google Ads, Slack and more. The product is available on monthly subscriptions and support is extended via live chat, phone, email and FAQs. > > Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 5 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Bipath Software - **Founded**: 2020 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pay-as-you-go: Starts at $0/month + daily usage Small Teams: $99 per month Large Teams: $129 per month Custom: Contact Bipath for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - Automated Responses - Automatic Call Distribution - Blended Call Centre - CRM - Call Center Integration - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Tracking - Call Tracking Metrics - Call Transcription - Caller ID - Caller Profiles - Computer Telephony Integration - Contact Management - Conversion Tracking ## Integrations (6 total) - Google Ads - Google Analytics 360 - Mailchimp - Slack - Snapchat for Business - Zoho CRM ## Category - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) - [Softphone Software](https://www.softwareadvice.co.nz/directory/1706/best-softphones/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [SMS Marketing Software](https://www.softwareadvice.co.nz/directory/4532/sms-marketing/software) - [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software) ## Alternatives 1. [Twilio](https://www.softwareadvice.co.nz/software/390005/twilio) — 4.4/5 (501 reviews) 2. [JustCall](https://www.softwareadvice.co.nz/software/75453/justcall) — 4.1/5 (223 reviews) 3. [CTM](https://www.softwareadvice.co.nz/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) 4. [VirtualPBX](https://www.softwareadvice.co.nz/software/160417/virtualpbx) — 4.7/5 (36 reviews) 5. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Lay on the Pedal\!" — 5.0/5 > **Dr.** | *4 December 2020* | Philanthropy | Recommendation rating: 10.0/10 > > **Pros**: The ability to be customized to the user\! Such relativity of ease, and the ability to be integrated in many ways. Whether you are alone or represent more than one. Fantastic transparency. > > **Cons**: Honestly, I don't have any complaints. Superb. > > Michael and his team have been phenomenal. I didn't spend a cent, but he still treated my time as it was extremely valuable. They were transparent about my needs after I expressed my plans, and they were quick. Very efficient. Forgive the late review. I didn't stand by my word that I would do it when I said I would, but hopefully this makes it in time for someone that needs it. You're missing out if you don't use Contact Cloud. ----- ### "So Worth it\!" — 5.0/5 > **Justin** | *12 November 2020* | Luxury Goods & Jewelry | Recommendation rating: 10.0/10 > > **Pros**: I love that I am able to build my contacts and organize them into custom lists. To be able to send bulk messages to those contacts is a MUST and I am happy that I can do so very easily. > > **Cons**: I would LOVE to be able to send emojis in the bulk texts that I send out. Currently, all emojis are sent as "?" 's and it can be frustrating. Emojis play a vital role in today's communication technology and everyone uses them. > > My overall experience is a positive one\! I really enjoy the software and I will continue to utilize this companies resources for all of my contact needs. The ease of being able to speak to \[SENSITIVE CONTENT HIDDEN\] or another administrator is excellent\! Overall very pleased. ----- ### "Bipeth's Contact Cloud: A Game Changer for 21st Century Professionals & Entrepreneurs\!" — 5.0/5 > **Marcelo** | *13 November 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Facilitates the integration and automation of classic tele-communication message workflows used in business (i.e. email, fax, SMS texts, voice calls, video calls, etc.). Software versatility that can be tailored to your needs and business size. > > **Cons**: The platform takes some getting used to initially; however, over time, it becomes clear how all the features Contact Cloud offers can really save you a lot of time and energy, and that, is the "game changing" part\!\! > > Amazing\! This is exactly the kind of product/service I had hoped would "one day" help manage my, increasingly expanding and complex , communication work-flow. Bipeth has certainly fulfilled this hope\! ----- ### "Contact Cloud is a cheap text message solution" — 5.0/5 > **Linus** | *23 May 2022* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: Contact Cloud makes it possible to send text messages for marketing purposes for really cheap prices. > > **Cons**: Contact Cloud's customer sefvice team should be faster in responding the cases. ----- ### "Great value--SIGN UP\!" — 5.0/5 > **Holly** | *9 December 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It is very easy to get customers signed up for text alerts, and it is very easy to create a campaign. The software's features are customizable with as many or as few options as I'd like to implement for my business. > > **Cons**: There is nothing I haven't liked thus far. > > Using this software will be a game-changer for my business. I researched about half a dozen other services and spoke to several representatives. I found that Contact Cloud is super cost-effective, and the customer service I received was outstanding. Very responsive customer service based in the USA; super helpful in getting my business set up to succeed. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/225547/contact-cloud) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data