Yokoy
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- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Great product, bad support
Pros
Having worked with several other tools in the past, Yokoy is so far the only solution that makes expense management rather easy. Frequent travellers can easily upload things during a trip, organize expenses nicely and don't loose time with manual input. As a company, we really like the credit card feed, which helps to make sure that all receipts have been added. Generally, it an easy to use solution.
Cons
As a small business (22 active Yokoy users), we have the impression that we get literally ignored by customer support. We have a major issue since several months (credit card feed not working for UBS cards), and nobody from support ever replied to the issue. Every time we follow up, we get a note that someone will follow-up with us shortly, but nothing happens. This is rather frustrating!
Implementation was not up to our expectations. Yokoy doesn't allow a "self implementation" so you need to go through one of their partners. We have been assigned a near-shore partner (this was not mentioned during the sales process), but paid consulting prices like it was a local Swiss partner. The quality was acceptable but many things could have been done by ourselves and we left with the feeling that we paid a lot of money for limited value.
Response from Yokoy Group
Dear Customer,
We sincerely apologise for the frustration and inconvenience you've encountered regarding the credit card feed issue and the implementation process.
If you are open to sharing your details with us, we would be happy to arrange a direct conversation with our Head of Customer Care to ensure that the issue with the credit card feed gets addressed. Your feedback is invaluable to us as we continuously strive to improve our services and support.
Additionally, we deeply regret any confusion or dissatisfaction regarding the implementation process. We understand the importance of clarity and transparency, especially when it comes to partnering with our clients. Again, if you are happy to share your details with us, we will review our communication and processes in this instance.
Thank you for choosing Yokoy, and for giving us the opportunity to restoring your trust.
Best Regards,
Yokoy Team
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1+ year
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How Yokoy makes our lives easierly
The functionality for travelers is self-explanatory and greatly speeds up our processing procedures. However, the maintenance and optimization effort is very high given the current pace of innovation.
Overall, it is a good system that has the potential to grow into something great.
The support and customer service staff are very friendly, and you feel well taken care of.
Pros
It speeds up and simplifies the entire travel expense reporting process many times over. User friendly and the receipt upload is very easy and efficent.
Cons
Many features are not fully developed, and the numerous changes make it very difficult for administrators to stay up to date.
Alternatives Considered
RydooReasons for Switching to Yokoy
Swiss Company, we can grow together and the functionality- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Good product but requires improvements
I like the tool, UI is friendly, API is easy to use but has missing some command to help manage better the user status. We constantly need support from yokoy with some user accounts that have issues with expenses with wrong status, or account blocked and user cannot login (new user or not)
Pros
Yokoy is very easy to understand and to setup. There are some improvements that are important to do so the tool run smoothly.
Cons
Reporting needs improvements as noted before. and user management is very difficult to manage as there we had issues with accounts that are active with same email address per example.
Response from Yokoy Group
Hi Vanessa,
Thank you for your review and the feedback. We are currently working on expanding the capabilities of our API and will release the option to get transactions as well as account information via the API soon.
Thank you,
Yokoy
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Great software!
Overall great experience! Very customizable and adaptable to our evolving needs. Users also greatly appreciate it.
Pros
Easy to use for everyone: finance team, HR, managers, users, etc.
Cuts back on time spent justifying expenses.
Credit card management is way more simple than with traditional credit cards providers.
Cons
The implementation team did not have experience with our ERP. This made the implementation process drag and we had to hire third parties.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Happy wife
My wife is the superuser of Yokoy, and Unique is the 3rd company we set up together. We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.
Pros
Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.
Cons
I'm waiting for linking the virtual credit cards to Apple Pay