Logiwa WMS

Pros

We've have used quite a few solutions before like Shiphero, iTracker, 3pl central and few other 3pl (WMS) / Order management software.

Unlike others we’ve used before, Logiwa offers the features that are essential to run a business included in their solution.

Pricing is by far the best, literally fractions of what we have paid to previous solutions. Implementation was smooth, they have made few modifications on billing and customer pricing modules as per our pricing model. Very responsive and knowledgeable staffs working at their IT dept.

Cons

Certain features need minor modifications to make it easier for the users.

Pros

Affordability and availability of their support team when faced with concerns or glitches with the programming

We LOVED our onboarding associate, she was beyond amazing and supportive!!!!

Cons

Glitches in the Development ESPECIALLY the billing portion

Alternatives Considered

Reasons for Switching to Logiwa WMS

Pros

When it works, it works quickly enough and is inexpensive

Cons

The customer service won't try to fix your problems until you really kick up a stink. It feels like there's a communication gap but I think they just don't want to. They ask you for the solutions and will gaslight you saying nothing has changed, you must have messed up your configuration that you don't even have access to.

It's unstable, last Black Friday it was down for about 4 hours.

They use a one size approach, so there's some sort of sharing, so changes another customer makes can affect your settings. Our barcodes being printed for example will change because of another customer and then we need to write in for them to be fixed, and the response times over the last year have doubled.

When we launched since they did a reset after testing none of our customization was there anymore and it took WEEKS to fix. We were not able to upload or create items.

Pros

Logiwa has an abundance of features and everyone we've interacted with, from the sales rep to implementation manager, Account manager and CS team - everyone is helpful and attentive.

Cons

The UI/UX is a bit clunky and takes some getting used to. While rich with features, it feels like it's always an extra click or two to get what you need. With that said, as long as the feature is there, and it almost always is w/ Logiwa, is what matters in the end

Alternatives Considered

Reasons for Choosing Logiwa WMS

Switched From

Reasons for Switching to Logiwa WMS

Pros

I appreciate the automation capabilities of the system. As we continue to onboard new clients, we're working through some initial challenges to streamline our processes. I'm confident that with time, we'll reach a point where we're fully satisfied with the system's performance.

Cons

The system is presented to us as a blank canvas for customization, which is commendable. However, transitioning from a completely manual process to automation, especially without prior automation knowledge, has posed significant challenges. Additionally, launching without full readiness to onboard all 70 clients has resulted in daily hurdles, often necessitating support without access to a dedicated onboarding engineer. Dealing with recurring bugs and relying on workarounds has been particularly frustrating.

Pros

Logiwa makes management stress free, whether it's inbound, order fulfillment, or outbound. Logiwa helps increase efficiency and productivity. What I like most about Logiwa is the inventory management. I am able to track how much I'm receiving, track how much I have at each location, and how much is going out.

Cons

At the moment, there isn't anything I dislike about Logiwa.

Pros

I love how smooth the whole process of assigning the orders and that they are logged automatically. Our onboarding was amazing with the help of [sensitive content hidden] She is very knowledgeable and helpful.

Cons

N/A. I am not in the system enough to have any reason to have a con.

Pros

When you start using the system it may be imitating, but once you start navigating it is very easy to use.

Cons

You must be very proactive in the system to know exactly what you have to do if an error occurs, or you will have to refer back to the to the help tag or place a ticket in which sometimes does take a while.

Pros

Extremely robust and many different functions with very useful workflows. Thoughtfully built out for fulfillment warehouse functions

Cons

Issues sometimes arise out of nowhere and tough to get an explanation. Additional upgrades cost $$ and simple edits/ updates need administrative support

Pros

The inventory reports I pull are very detailed. However, I wish I could select what I want to be in the columns of the reports I pull. That would be helpful.

Cons

I am unable to search for items on the Control page using the Channel ID. This is a source of frustration that Logiwa IT has refused to address.

Pros

Easy to learn. Allows access for our customers to do more of what they want while allowing us to manage our warehouse.

Cons

Its easy to learn and use, but the layout and UI is a little weird somtimes. Also, building out shipping rate shopping mapping has to be at the customer level and not the macro level.

Pros

Training and onboarding was great. Following up at the end was good.

Cons

Because the [sensitive content hidden]
decided not to implement to the fullest, I do not have the least . I do not know what might not have worked.

Pros

Easy to use and set up. Helpful onboarding process and videos. Responsive customer serves.

Cons

Workflow can be confusing. Sometimes runs slow

Pros

1. Job Batching
2. Shopping cart interface setups
3. Item imports from shopping cart
4. Robotics
5. Barcode capabilities for picking/packing
6. Manifesting at the packing station

Cons

We are new to the software. At this point, we have not witnessed any "cons" to this software. We are very impressed with the features and functionality.

Pros

The Logiwa team is very helpful, responsive, honest, and they have helped us grow our company as a true partner and team mate rather than a customer client based relationship. The software is pretty easy to use and we give them feedback along the way that they are responsive to.

Cons

Some of the visualization of data could be better but they are working on that and I believe they are planning on rolling out a new data analytics platform so we and our customers can view critical data more efficiently and effectively.

Pros

It ease of use and setup. We were running in less than a week of testing.

Cons

Cant really think of one. It does it all and well.

Pros

Logiwa had all features that we required and the onboarding manager went above and beyond to explain, customize, and set up the sophisticated system to fit all of our needs. Logiwa's support team is also great with consistent follow-ups and having jobs done.

Cons

One thing I would say is the Logiwa's interface that is not too focused on the user experience. As someone on the system implementation side, I clearly understand the logic behind it, but I also admit that it is not too intuitive. For instance, users are accustomed to the search results when clicking an option from the menu, but the Logiwa system requires a search query (with optional filter function) before displaying the results. Icons are also not too intuitive.

Alternatives Considered

Reasons for Choosing Logiwa WMS

Pros

ease of use, price and customization of the program.

Cons

on-boarding and technical support are a little rough.

Pros

The system is user friendly, keeps inventory control nicely and outbound orders are reletively easy to prepare. Importing templates makes for fast productivity.

Cons

The billing aspects need work. I do export files to do monthly billing, but it needs to be more automated.

Pros

It allowed us to digitize our inventory and convert our picking and receiving process to a barcode bin system.

Cons

Features and implementations aren't always consistent across the platform. Sometimes scanning a barcode advanced you to the next screen/field/function, sometimes you have to hit enter, or tap confirm.

Pros

Ease of use and the constant support help to continue to help us grow.

Cons

Sometimes the reports lack detailed data but after requesting changes, they have put it in the works for future development so it will be coming.

Pros

This is the best WMS system in the market. We are a rapidly growing fulfillment company and was looking for a system that can help us with the exponential jumps we are seeing in our volumes. It is no surprise to me why they are disrupting the entire market and growing at such a rapid rate. The support team and engineers work closely to ensure a smooth transition. We tried a lot of different WMS systems in the market and choose Logiwa for its forward approach, deep understanding of the business, and being able to handle large volumes.

Cons

Everything that we use and see currently has only helped us with our operations.

Pros

What I liked most about the software was how well the folks at Logiwa worked with us to help us with our particular needs. Not every customer is the same but they really tried, and succeeded in getting things done for us.

Cons

Nothing. We have not found a single problem anywhere in our dealing with Logiwa.

Pros

Logiwa is very easy to integrate with carriers and the major shopping carts. The automations makes it easy to process orders and the rate shopping is simple to implement and works well.

Cons

While the reports contain the information I need they could use a bit more formatting to make them easier to use. Also the pay as you go method for adding automations, client users and users is a hassle.

Pros

easy to use, integration is simple and there is always help when you need someone

Cons

not being able to put my inventory in numerical order based on SKUS