Logiwa

Pros

We've have used quite a few solutions before like Shiphero, iTracker, 3pl central and few other 3pl (WMS) / Order management software.

Unlike others we’ve used before, Logiwa offers the features that are essential to run a business included in their solution.

Pricing is by far the best, literally fractions of what we have paid to previous solutions. Implementation was smooth, they have made few modifications on billing and customer pricing modules as per our pricing model. Very responsive and knowledgeable staffs working at their IT dept.

Cons

Certain features need minor modifications to make it easier for the users.

Pros

Affordability and availability of their support team when faced with concerns or glitches with the programming

We LOVED our onboarding associate, she was beyond amazing and supportive!!!!

Cons

Glitches in the Development ESPECIALLY the billing portion

Alternatives Considered

Reasons for Switching to Logiwa

Pros

Ease of use with simple and intuitive interface.

Cons

The report writing appears to robust and allows high customization. But the documentation is lacking on this topic.

Alternatives Considered

Reasons for Switching to Logiwa

Pros

When it works, it works quickly enough and is inexpensive

Cons

The customer service won't try to fix your problems until you really kick up a stink. It feels like there's a communication gap but I think they just don't want to. They ask you for the solutions and will gaslight you saying nothing has changed, you must have messed up your configuration that you don't even have access to.

It's unstable, last Black Friday it was down for about 4 hours.

They use a one size approach, so there's some sort of sharing, so changes another customer makes can affect your settings. Our barcodes being printed for example will change because of another customer and then we need to write in for them to be fixed, and the response times over the last year have doubled.

When we launched since they did a reset after testing none of our customization was there anymore and it took WEEKS to fix. We were not able to upload or create items.

Pros

Functionality, speed, user friendly, ease of use mobile app

Cons

Default formatting that comes with the printout templates, certain function features related to bulk uploading information

Pros

Logiwa has an abundance of features and everyone we've interacted with, from the sales rep to implementation manager, Account manager and CS team - everyone is helpful and attentive.

Cons

The UI/UX is a bit clunky and takes some getting used to. While rich with features, it feels like it's always an extra click or two to get what you need. With that said, as long as the feature is there, and it almost always is w/ Logiwa, is what matters in the end

Alternatives Considered

Reasons for Choosing Logiwa

Switched From

Reasons for Switching to Logiwa

Pros

I appreciate the automation capabilities of the system. As we continue to onboard new clients, we're working through some initial challenges to streamline our processes. I'm confident that with time, we'll reach a point where we're fully satisfied with the system's performance.

Cons

The system is presented to us as a blank canvas for customization, which is commendable. However, transitioning from a completely manual process to automation, especially without prior automation knowledge, has posed significant challenges. Additionally, launching without full readiness to onboard all 70 clients has resulted in daily hurdles, often necessitating support without access to a dedicated onboarding engineer. Dealing with recurring bugs and relying on workarounds has been particularly frustrating.

Pros

I love how smooth the whole process of assigning the orders and that they are logged automatically. Our onboarding was amazing with the help of [sensitive content hidden] She is very knowledgeable and helpful.

Cons

N/A. I am not in the system enough to have any reason to have a con.

Pros

When you start using the system it may be imitating, but once you start navigating it is very easy to use.

Cons

You must be very proactive in the system to know exactly what you have to do if an error occurs, or you will have to refer back to the to the help tag or place a ticket in which sometimes does take a while.

Pros

Logiwa makes management stress free, whether it's inbound, order fulfillment, or outbound. Logiwa helps increase efficiency and productivity. What I like most about Logiwa is the inventory management. I am able to track how much I'm receiving, track how much I have at each location, and how much is going out.

Cons

At the moment, there isn't anything I dislike about Logiwa.

Pros

We use only a few core features of Logiwa. However it is an easy tool to use. The learning curve is small, and users seem to understand how use the tool quickly.

Cons

Reports seemed to be ridged and required development to modify. Would like to be able to customize the standard reports, such as remove columns that do not apply prior to exporting would be helpful.

Pros

The ability to get a full snapshot of your inventory in the warehouse as well as the easy flow of order picking creates optimal efficiency.

Cons

Having an issue with user logins not working.

Pros

1. Job Batching
2. Shopping cart interface setups
3. Item imports from shopping cart
4. Robotics
5. Barcode capabilities for picking/packing
6. Manifesting at the packing station

Cons

We are new to the software. At this point, we have not witnessed any "cons" to this software. We are very impressed with the features and functionality.

Pros

I was able to learn how to use Logiwa in a very short time. I have used several WMS in the past and none are as easy to learn, navigate, and use as Logiwa. That is really helpful when it comes to training new employees. I also like how quickly and easliy customizing this system was. I would simply ask for what I wanted and the Logiwa team made it happen. I also like that the admin user can control what access the client has or does not have and make changes at any time.

Cons

I do feel they could improve upon minor things like the availability of all features on a mobile device, and possibly adding more information to the knowledge base.

Pros

Implementation was easy. I love the dashboard which reflects open receipts, open orders as well as location availabilty.

Cons

I don't like the fact that there is multiple ways of performing a process. I feel for standardization, there should just be one way per function.

Pros

The API connection for Logiwa is comprehensive. We have clients selling their products on different marketplace, e.g. Amazon, Walmart, Wayfair, and all of them could be directly connect with the WMS system, so we could receive the order once the customers place the order. Besides, the API with the carriers (UPS and FedEx) save us much time on generating labels.

Cons

The overall system is complex and takes long time for the management team to get used to it. Also, it takes longer to train the workers.

Pros

Everything can be customized based on your business. User interface is so easy to learn. It has so much features and that's why it may look complicated at the beginning however support team make sure you are up and running quickly. This company takes customer feedback very seriously and improving their software based on feedback. I get emails almost every week for new integrations and features and they even added new feature to make the software even more user friendly speficially for ecommerce businesses. Even though I provide 3PL services, my background is coming from ecommerce so since I always used ecommerce multichannel inventory sofftwares I needed certain features to feel comfortable and run business faster. Account manager and one of their developer scheduled meeting with me, listened my suggestion for 15-20 minutes to make sure they understand whats needed and they coded what I needed less than 2-3 weeks.

Cons

I would have said that it may not be fit for smaller ecommerce businesses until few weeks ago but now I really don't see any negative side of this software after all the new features they added in last couple weeks. Support alone worth more than what you will pay.

Pros

Really effective for managing inventory, locations etc. Shipment orders, become a bit redundant because you have to flip back and forth between multiple screens to complete them, but all in all a great system.

Cons

One of the downsides is the seeming lack of ability to truly assign and notify users of tasks they need to complete. There's some minor features that need some more development to make the process smoother - you have the click off of the field that the quantity is in before submitting the page or it will error out, etc.

Pros

Logiwa is very user-friendly and provides many customizable options. It has everything a warehouse would be looking for in a WMS and checks all the boxes.

Cons

Navigation and accessibility could be streamlined a bit. It often takes several steps or layers of pages to get to the page/information you are looking for.

Pros

It allowed us to digitize our inventory and convert our picking and receiving process to a barcode bin system.

Cons

Features and implementations aren't always consistent across the platform. Sometimes scanning a barcode advanced you to the next screen/field/function, sometimes you have to hit enter, or tap confirm.

Pros

Ease of use and the constant support help to continue to help us grow.

Cons

Sometimes the reports lack detailed data but after requesting changes, they have put it in the works for future development so it will be coming.

Pros

Easy to use and set up. Helpful onboarding process and videos. Responsive customer serves.

Cons

Workflow can be confusing. Sometimes runs slow

Pros

Its very user friendly and the support team is very responsive.

Cons

Reporting. It can be a little easier to use.

Pros

Very user friendly, easy to see platform. Very customizable to be tailored to your specific needs. Everything is so neat and organized.

Cons

That we waited so long! Also that you cant input storage charges from before getting the program, so doing manually 1st month was a pain, but smooth sailing for future.

Pros

it is very easy to use. pretty much everything you need to run an operation

Cons

i believe cost would be lower than it is now. Software it self is very workable

Pros

Extremely robust and many different functions with very useful workflows. Thoughtfully built out for fulfillment warehouse functions

Cons

Issues sometimes arise out of nowhere and tough to get an explanation. Additional upgrades cost $$ and simple edits/ updates need administrative support

Pros

The inventory reports I pull are very detailed. However, I wish I could select what I want to be in the columns of the reports I pull. That would be helpful.

Cons

I am unable to search for items on the Control page using the Channel ID. This is a source of frustration that Logiwa IT has refused to address.

Pros

I really like how it is able to pull in and keep track of orders from multiple sites. Also if an order was canceled on the main sites, it will update automatically during packing.

Cons

How it does not seem too user friendly from the beginning. There seems to be a huge learning curve for new users, however it shows it was made by engineers with a lot of fail saves.

Pros

Easy to learn. Allows access for our customers to do more of what they want while allowing us to manage our warehouse.

Cons

Its easy to learn and use, but the layout and UI is a little weird somtimes. Also, building out shipping rate shopping mapping has to be at the customer level and not the macro level.

Pros

Increased efficiency and accuracy: A warehouse management system can help optimize processes and reduce lead times. By providing a complete, real-time view of inventory, it can improve planning capabilities and enable teams to perform their tasks more efficiently.Warehouse management systems can help reduce errors by automating tracking and recording processes. The use of barcode scanning tools can reduce human error and ensure that records are accurate.

Cons

Learning curve: there may be a learning curve for users who must learn to use the warehouse management system, which may require additional time and resources.

Pros

Training and onboarding was great. Following up at the end was good.

Cons

Because the [sensitive content hidden]
decided not to implement to the fullest, I do not have the least . I do not know what might not have worked.

Pros

The robust functionality of Logiwa allows us to tailor the WMS to our requirements. We have changed business models while using Logiwa and the support team has helped us along the way. We have gone from normal Ecomm fulfillment to flash sales which require mass fulfillment in a short amount of time. Logiwa has been able to keep up with demand. We have also implemented cross-docking and serialized items which Logiwa has been able to handle.
I also like the fact that Logiwa allows us to control our integrations, we don't have to wait for a support team to enable integration and we can add as many as we want, whenever we want.

Cons

Once in a while, there are bugs that the Logiwa dev team needs time to figure out.

Pros

One of the features the I like about LOGIWA is having the opportunity of mass processing a large amount of identical items at once, this has saved us a lot of time and the efficiency has been improved.
The product is user friendly.

Cons

Not having the ability to use the same username on multiple devices has been a challenge.

Pros

The support team is incredible. I have no background in warehouse management or even working in a warehouse. They are responsive and patient in helping me mold this system to fit our incredibly unique style of fulfillment needs. They have consistently been there in emergencies and bailed me out of potential client-facing disasters. Their support team works tirelessly to encourage the development of new systems and ideas based on the feedback I have given - it really feels like I have been able to mold Logiwa to my specific needs (which are VERY different from most larger warehouses), and the Logiwa support team has been CRITICAL to that success.

The ease of connection for different stores (Shopify, Woocommerce, Squarespace etc.) has really stood out to me - we know of other warehouses that take weeks or even months to onboard new clients. It takes minutes in Logiwa, and our clients are always impressed at this turnaround speed.

Functionality - there are very very few instances of Logiwa flat out telling me that something cannot be done. Other programs I looked at had capability limits, and Logiwa's are much much higher.

Cons

There are a lot of features outlined in the initial onboarding that come at an additional cost (branding, custom email/notification jobs, full cycle counting functionality, custom reporting) that were not explicitly made clear. Ask questions about pricing as you onboard so you are not surprised at any point.

The terminology can be tricky. Some of the terms are used interchangeably and it takes a little getting used to (looking at you, "LP").

Onboarding for the sake of learning the system. While the onboarding team was great and incredibly helpful, they did all the functions themselves while I watched and took notes. I think it would be better for potential users to walk through the functions as the onboarding team coaches them.

Alternatives Considered

Reasons for Switching to Logiwa

Pros

Love it’s simplicity for the users to learn & use. The solution is robust and handles fulfillment operations really well. The built in integrations are awesome and very easy to use.

Cons

The pricing structure is a challenge and does make it difficult to be competitive pursuing new customers. There are costs per store connection, customized packing slips, automation rules, etc. you can purchase “packs”; but these costs add up quickly when working with customers that are omni-channel.

Pros

Relationship with Logiwa is a partnership. They listen to us as a client and implement features + functions that help us operate more efficiently.

Cons

Working through issues with the Support Team can sometimes be difficult, however, Logiwa has proven that they are aware and in the process of improving this weakness.

Alternatives Considered

Reasons for Choosing Logiwa

Switched From

Reasons for Switching to Logiwa

Pros

The Logiwa team is very helpful, responsive, honest, and they have helped us grow our company as a true partner and team mate rather than a customer client based relationship. The software is pretty easy to use and we give them feedback along the way that they are responsive to.

Cons

Some of the visualization of data could be better but they are working on that and I believe they are planning on rolling out a new data analytics platform so we and our customers can view critical data more efficiently and effectively.

Pros

Customer support and flexibility are top notch. The implementation team spent countless hours working on our requests and helped us through all of our worries. [SENSITIVE CONTENT] our personal representative went above and beyond to take care of us.

Cons

- Slow label processing with rate shop.
- User interface could use a face lift
- loading and processing screens

Pros

Simple layout- easy to navigate menus. Once you understand the needed functions- it is fairly easy to trouble shoot

Cons

Growth has been difficult. Onboarding was too fast. We were not prepared enough. They are a growing company just as we are- so make sure you know exactly what you need to operate before onboarding. One other thing that hurt us is they only have 2 units of measure.

Pros

It ease of use and setup. We were running in less than a week of testing.

Cons

Cant really think of one. It does it all and well.

Pros

Ease of navigation between different screens. Use of the software is straight-forward and simple.

Cons

Not very many customization options available. If client's require some different processes or customized options there are some limitations in doing so when there are requirements outside the standard.

Pros

Cloud based, fairly customizable. Built to suit

Cons

Some minor bugs experienced on go live, but work on for the team and resolutions implemented. Smoother sailing now

Pros

Logiwa had all features that we required and the onboarding manager went above and beyond to explain, customize, and set up the sophisticated system to fit all of our needs. Logiwa's support team is also great with consistent follow-ups and having jobs done.

Cons

One thing I would say is the Logiwa's interface that is not too focused on the user experience. As someone on the system implementation side, I clearly understand the logic behind it, but I also admit that it is not too intuitive. For instance, users are accustomed to the search results when clicking an option from the menu, but the Logiwa system requires a search query (with optional filter function) before displaying the results. Icons are also not too intuitive.

Alternatives Considered

Reasons for Choosing Logiwa

Pros

Extremely easy to setup and intuitive in use

Cons

No major downsides but UI is wonky at times

Pros

There is a clean and user friendly interface. Customer service, while hard to get a hold of at times, was very informative and clear.

Cons

Reporting was not as clean and direct as needed.

Pros

I like the mobility of the product. It works great on any type of device (mobile app and web platform). The software is quick, responsive, and very robust for the price.

Cons

There is nothing to that comes to mind that I dont like about Logiwa. Overall, its a great product. I am sure with time, it will become even more robust as they add valuable functionality.

Alternatives Considered

Reasons for Switching to Logiwa

Pros

The functionality and connectivity to multiple platforms. We also have used the help resources quite a bit as we learned the system, and they are very straightforward. We've had a lot of questions while using the system and the support team is always responsive and thorough.

Cons

There was an adjustment period while learning the system. Warehousing and fulfillment was a newer business unit for us and the ins/outs of WMS and the interface took time to learn.

Pros

ease of use, price and customization of the program.

Cons

on-boarding and technical support are a little rough.

Pros

Responsiveness of support staff [SENSITIVE CONTENT].

Cons

A little buggy here and there. But this gets fixed or adjusted if we submit a ticket.

Pros

This software offers everything you would need to sustain a large 3PL operation.

Cons

This is not as user friendly as I would have hoped, some terms are confusing to understand.

Alternatives Considered

Reasons for Choosing Logiwa

Switched From

Reasons for Switching to Logiwa